Office Staff

Corey Collins

**** ******** *****, ******, ** ***80 562-***-**** **************@*****.***

Summary

Hard working and reliable individual with an extensive background in an office setting seeking a role to utilize my skills with technical support and to expand my current skillset. Skilled at building rapport with diverse individuals while handling technical or office issues. Knowledge in web applications and various software.

Skills

Proficient in using the phone, printer, and fax machine

Organized and meticulous

Work well with staff and customers

Windows 10, macOS, Android

Proficient in MS Office

Familiar with Mac software

Works well under pressure

Service-oriented

Proficient in Google software (e.g. Docs, Sheets, Drive)

Problem solving skills with keen attention to detail

C++ Experience

Visual Studios Experience

Experience

South Coast Behavioral Health - Newport Beach, CA

Operations January 2019 – December 2019

Maintaining reports for analyzing common complaints, and following up with staff and clients to ensure their full resolutions

Contacts insurance and health provides to verify client information

Works directly with clients while guiding them through the intake process

Collaborates with client’s treatment team to follow up on behavioral goals and aftercare plans.

Performed audits on staff documentation for accuracy

Provided assistance including day-to-day operation, maintenance and problem resolution of the office equipment and computer systems

Responded to emails and calls regarding company equipment and client issues

Behavioral Health Technician August 2018- January 2019

Maintained office and house that clients were admitted to for treatment

Checked vital signs and organized medication in company system

Completed intensive documentation for clients being admitted into treatment and current clients using MS excel, word, and Google drive

Created guidelines of office uses and maintenance using MS word and Google docs

Monitored and documented on current client behaviors and resolved issues regarding client’s needs and wants

Sobertec – Aliso Viejo, CA

Resident Care Staff April 2018 – September 2018

Performed documentation regarding client information for new intakes

Confirmed insurance policies were accurate for treatment

Checked vital signs and organized medication in company system

Documented client behavior and issues using MS office

Performed various office duties and answered phone to assist people with getting others into treatment

Ocean Hills Recovery – Dana Point, CA

Operations Support January 2017 – March 2018

Maintained, cleaned, and organized house for clients

Classify, identify known errors/problems and provided support

Developed and distributed reports requested by management

Provided documentation regarding client behavior and issues

Performed preventative maintenance, including checking and cleaning workstations, printers, and peripherals

Education

Norco High School – Norco, CA

High School Diploma

Norco College – Norco, CA

Perusing Degree in Computer Science

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