Engineer Customer Care
Resume:
Israel Oluwasegun Ndaman
*, ******* ****** ********, ******, Lagos * 234********** * adco72@r.postjobfree.com CAREER OBJECTIVE
Diligent Support specialist with 2+ years’ experience along with a large cloud services agency. An excellent academic record, working knowledge of Azure, and strong understanding of core infrastructure and cloud technologies. Seeking to further IT career as a support Engineer to apply my knowledge in IT domain and utilize my skills. CORE COMPETENCIES
• Customer Service
• Cost Efficient
• Detailed and Organized
• Passionate about Learning
PROFESSIONAL EXPERIENCE
TEK-EXPERTS, Lagos, Nigeria
Azure Technical Support Engineer, August 2018 – present
• Providing technical solutions with a minimum of two incident per day for customers including complex technical scenarios.
• Support customers using cloud infrastructure rather than on premise products.
• Support critical role in resolution of high complex, technical and escalated support incidents related to supporting customer development and deployments on cloud infrastructure.
• Support on premise to cloud service migration and integration.
• Collaborate with other support teams to identify the right resource to engage to deliver the final solution.
• Coordinate with other teams and vendors to achieve problem resolution. TEK-EXPERTS, Lagos, Nigeria
Customer care (Billing and Subscription), April 2018 – August 2018
• Resolved customer complaints regarding sales and service.
• Supported services such as outage management, correlation of usage and charges, cost efficient solution, service availability and quality.
• Managed and resolve customers Usage cost and billing issues.
• Advisory for products and services.
• Drive communication with customer to deliver solutions with response to resolve customers concerns. GREAT REVELATION SCHOOLS, Lagos, Nigeria
Teaching (National Youth Service Corps), February 2015 – October 2015
• Mathematics Teacher for Junior Secondary School.
• Performed several Administrative duties (such as Develop Academic Programs, prepare Examination Questions, prepare reports, memos, letters, and other documents, using word processing, spreadsheet, or presentation software). FEDERAL AIRPORTS AUTHORITY OF NIGERIA (FAAN), Lagos, Nigeria IT personnel (Undergraduate Internship), February 2013 – August 2013
• Software installation configuration and hardware maintenance.
• Network monitoring and replacing faulty LAN cables with networking tools.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Monitor computer systems for failure or performance error. EDUCATION
COVENANT UNIVERSITY, Ota, Ogun state
Master of Information System, July 2018
• Dean’s List
• One co-publication journal
LANDMARK UNIVERSITY, Omu-aran, Kwara state
Bachelor of Science in Computer Science, July 2014
• Dean’s List
• CGPA 3.3
AIRFORCE SECONDARY SCHOOL, Ikeja Lagos State
Senior Secondary School certificate, July 2009
CERTIFICATIONS
• Microsoft certified: Azure Administrator Associate.
• Az-100 Microsoft Azure Infrastructure and Deployment. SOFT SKILLS
• Demonstrating troubleshooting skills: handling technical and customers situation with appropriate resources and communicate effectively with support teams and development on complex technical issue.
• Communication: effective interaction with customer to gather information quickly. Communicate troubleshooting steps and status on customer’s environment.
• Logical and critical reasoning.
• Passion for technology and customer support.
• Time management.
• Problem solving.
• Strong work Ethic.
• Critical Thinking.
• Adaptability.
TECHNICAL SKILLS
• Solid foundation and background in Microsoft products and technology.
• Knowledge of windows server and client computing.
• Troubleshooting skills with active directory and federation services.
• Troubleshooting skills on Microsoft synchronization engines, AD Sync or AAD connect.
• Troubleshooting skills in Network and DNS.
• Knowledge related to Microsoft Azure, mainly Azure active directory features, application, identity integration Azure MFA, Azure key vault, AAD B"C, AAD B2B, AADDS, Auditing and reporting and Microsoft Office 365 Administration.
ADDITIONAL SKILLS
• Proficient in Microsoft Office.
• English and Yoruba language.
• Basic programming in hypertext markup language (HTML) and PHP.
• Basic network troubleshooting.
• Computer Hardware
REFREES
• PROFESSOR OKEYINKA A.E
LANDMARK UNIVERSITY,
OMU-ARAN, KWARA STATE.
• MRS AWOLUSI OLUWATOYIN
FEDERAL AIRPORTS AUTHORITY OF NIGERIA (FAAN),
LAGOS STATE.
Contact this candidate