Manager Social Media
Resume:
José Eduardo Pleitez Tecún, MBA, SCRUM, ITIL
Nationality: Salvadorean and Mexican
Email:***********.*******@*****.***
EXECUTIVE SUMMARY
● 23 years of experience in the IT field, I had developed and implemented innovative concepts to improve the use of technology. I have experience in pre-sales, product management, software development, services and solutions. My areas of interest include SDLC, IT infrastructure, Business Processes, Delivery Management, and Horizon Technologies (Mobile, Cloud, Social Media, AI)
● Experience leading and managing regional IT operations
● Responsible for solutions delivery for B2C and B2B segments
● Experience related with service delivery platform configuration and integration through APIs set for services
● I have been responsible for overseeing and champion the articulation and development of the overall IT strategy and I had delivered technology solutions, improving processes efficiency, ensuring smooth technical operations, overseeing and coordinate company’s information technology environment and ensuring consistent IT system availability to support the business and network operations.
● I Had conducted applications upgrade and tailored development projects under Waterfall and Agile / Scrum methodology to ensure fast track deliveries on critical value driven tasks.
● I have been accountable for all operations aspects for IT (infrastructure, development, system support, Network and others) and accountable for the operation aspects and for quality and customer satisfaction of delivered solutions .
● Areas of Project Management have included (but not limited to): Time Estimating, Scope Management, Cost Management, Schedule Management, Activities Monitoring & Controlling, Status & Progress Reporting, Project / Phase Closing process execution.
● Managed multisite and multi-cultural teams across the projects by offshore and nearshore approaches.
● Has coordinated third-parties (Vendor Management) Teams supervised:
● Senior Manager, Network and Development
● Senior Manager Network Infrastructure and User Support
● Senior Manager, IT Operations Support
● Senior Manager, Billing and VAS Solutions
● Senior Manager, Enterprise Solutions
● Senior Manager, IT Governance and Quality
● Senior Manager, IMS and DWH
Methodologies Technical Skills:
● Redknee Methodology: based on PMBOK,
PRINCE2 and Agile
● PROPS-C
● Accenture Delivery Methodology
● DevOps: culture, automation, Lean flow,
Measurement, Recovery
● ITIL
● AI
● Agile: SCRUM, KANBAN,SAFE
● RPA implementation methodology
● CRM: Salesforce, MS Dynamics, Siebel
● Cloud Computing, virtualization
● Programing languages: Java, Phyton, .NET
● Integration: APIs, Web Services
● Microservices architecture
● OS: Unix/Linux. Windows, OSX
● Hadoop
● Databases: Oracle, SQL, MySQL, Sybase,
HBase
● RPA: UiPath
● Testing: Selenium
José Eduardo Pleitez Tecún, MBA, SCRUM, ITIL
Nationality: Salvadorean and Mexican
Email:***********.*******@*****.***
EXPERIENCE
RYMSAD JAN 2019 – DEC 2019
DELIVERY DIRECTOR
• Accountable for all operations aspects of the business for customers at Mexico
• Accountable for customer referenceability
• Responsible to build a strong Customer Relationship at C-Level
• Accountable for quality and customer satisfaction of delivered solutions
• Accountable for services revenue and GM
• Responsible to manage a budget of approximately 7M EUR
• Selects, develops and evaluates personnel to ensure the efficient operation of the function. Manages team/ employee performance
• In charge to plan and direct schedules and monitors budget/spending of his function
• Responsible for HW and SW implementation of IT solutions ie: digital portals, CRM
• Responsible for sw development teams
• Responsible for project E2E
• Responsible and accountable for consulting services, infrastructure management
• Manage RFI and RFP process from vendors and contractors REDKNEE MEXICO CITY OCT 2015 – NOV 2018
DELIVERY MANAGER
• Responsible to oversee logistics, develop new business and ensure profitability
• Responsible to build a strong Customer Relationship at C-Level
• Responsible for managing overall operations, recruiting staff
• Responsible to manage a budget of approximately $30M USD
• In charge to run weekly/bi-weekly project review
• Responsible and Accountable for services revenue, P&L and General Management for all projects per Redknee target setting, manage delivery and to ensure customer satisfaction and success.
• Responsible to participate in Global Operations Review Meeting
• Escalation point for all operational issues
• Manage and facilitate successful collaboration between Project Team and various departments, mitigates communication gaps among the teams and stakeholders, provides direction and support as needed. Contribute to and reports on budgets, forecasts and cost models for projects.
• First point of contact for Change request, RFI and RFP process from customer, vendors and contractors
• Responsible for participating with technical responsible in the service delivery tools and weekly communication to key stakeholders to present the measure metrics, incident and problem management
• Responsible of taking care about successful execution of complex projects
• Responsible for application/solutions development and implementation. Responsible for daily operation (managed services), data monitoring and integrity, reporting extraction for prevention, prediction and alarm.
o Implementation of full stack on cloud: CRM, rating and billing modules, service delivery platform, APIs, mediation and provisioning), OSS solutions, network solutions (i.e: VPN, MPLS) and core modules
o Implementation on premise: upgrade and migration o Full integration with customer core platforms
o Implementation of Geolocation modules and integration with 3rd parties José Eduardo Pleitez Tecún, MBA, SCRUM, ITIL
Nationality: Salvadorean and Mexican
Email:***********.*******@*****.***
ERICSSON JAN 2011 – AUG 2015
CSI MANAGER EMEA
• Overall responsible of the pursuit team, for Overall solution, and Delivery model (mix of on-shore, near-shore and off-shore resources), head of the delivery, till the complete fulfillment of the contract, ensuring so the continuity from the pre-sales to the delivery, actively seeking to improve top and bottom lines with due consideration to Customer.
• Responsible to manage a budget of approximately 35M EUR
• Under my tactical responsibilities I should advise the customer business on technology upgrades and acquisitions, collaborate with customer business functions in identifying and acquiring technology solutions in line with overall corporate and business strategy.
• Responsible to build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.).
• Full responsible of verifying solution strategies, data migration strategy, testing definitions, validating test cases in order to support customer, technical and business teams with the impact within the migration/implementation of all.
• Responsible for implementation and operation of Ericsson order management, revenue management, Network resource planning, mobile messaging solutions, sw solution development in Algeria and Saudi Arabia.
DIGICEL EL SALVADOR MAR 2008 – DEC 2010
IT DIRECTOR
• Responsible for IT planning, development, supervision, staffing, support and Training, developing a corporate IT strategy, Infrastructure Planning and development related to Information Technology
• Accountable for Digicel s CAPEX ($45M USD) and OPEX ($22M USD)
• Responsible for OPEX reduction targets
• Responsible to accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees
• Responsible for initiating, coordinating, and enforcing systems, policies, and procedures to deliver operational excellence.
• Responsible for IT standards adoption, ITIL based framework implementation and COBIT.
• Responsible for Digicel Central America regional service delivery model, creating a road map, getting buy-in from board of directors, investing in change management (propose an acceptance and adoption of new and better ways to work), assessing and fixing required processes, re designing IT organization to be able to provide regional services to all central America operations and focusing on risk management.
• Responsible for overseeing and champion the articulation and development of the overall IT strategy and ensure alignment with Digicel’s corporate strategy, business goals and objectives.
•
• Main responsible for Digicel transformation program implementing, upgrading, migrating different solutions as charging system, IVR, RBT, CRM, revenue and order management platforms, OTA platform, SMSC, MMSC and USSD gateway, digital portals and others. ACCENTURE S.C., MEXICO DF DEC 2006 – FEB 2008
INDUSTRY AND FUNCTIONAL SOLUTION MANAGER
• Participate in the bid process, in customers’ meetings and presentations with senior stakeholders for the different solutions proposed by Accenture at Mexico.
• Oversee the development of complex solutions, developing a deep understanding of existing customer’s solutions & SLA’s as well preparing and presenting to the client: issues report, risks assessments, Project plan and all project documentation required.
• Responsible to control, manage and maintain projects budgets, identify and use best practices and setup and coordinate project activities during the entire project life cycle, starting with José Eduardo Pleitez Tecún, MBA, SCRUM, ITIL
Nationality: Salvadorean and Mexican
Email:***********.*******@*****.***
requirements analysis through system setup and configuration, training to production cut-over and support.
• Responsible for sw factory in Argentina, test procedure verification, sw release verification CLARO El SALVADOR JAN 2000 – SEPT 2006
REGIONAL SENIOR MANAGER
• Act as team coordinator that gives functional and technical support to the mobile company of AMERICAMOVIL Group,
• Responsible for the Operational and backend support and in charge of giving strategic solution to the direction and marketing or technical areas in relation with the operation.
• As team coordinator, guarantee that the control, provisioning, CRM, rating and billing systems, VAS solutions (USSD gateway, RBT, SMSC, MMSC, Voicemail, IN) were available for the mobile network.
• Responsible for the different projects with external providers implemented at CLARO related with upgrades, improvements, data, servers and applications migration.
• Responsible for service availability of all applications according with the SLA’s agreed with the business.
• Support in defining configuration or customization possibilities
• Support project team at internal test scope definition
• Work with 3rd parties in trouble resolution and ensuring compliance to requirements
• Responsible for modeling of tariff structure
• Responsible for definition and agreement of acceptance test scope
• Responsible for migration testing (tooling and process) and execution INTENDENCIA PENSIONES, El SALVADOR FEB 1998 – ENE 2000 COMMUNICATIONS AND SYSTEM ADMINISTRATOR
Microsoft Windows and Unix Administrator, responsible for data security, create network and mail user accounts, Backup and Recovery strategies and servers performance. Responsible for the communication between different government institutions, administrate firewall and proxy that provides the following services: Internet, external email, FTP, etc.. Responsible of new technologies investigation, give help desk support REFERENCES
Available on Demand
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