Customer Service Executive Assistant

Rebecca Carameros

**** *. ****** *****, *****, MO 65721

***********@*****.*** 417-***-****

PROFESSIONAL SUMMARY

Experienced Professional

Determined Self-Starter – Strong Interpersonal and Business Communication Skills – Flexible, energetic and resilient professional

Trained in the CALM method of customer service – Effective in building strong

relationships with individuals of all levels within an organization

– Proficient in time management.

EMPLOYMENT HISTORY

ROI Healthcare Solutions/Intellapro, December 2019 to present – Springfield, MO – Buyer (Expediting)

• Confirm GHX orders in Lawson

• Contact Vendor to establish eta, shipping and tracking information.

• Liaison between department order requestor and vendor if item discontinued.

• Knowledge of Sales Force/Kronos, Excel, Outlook and Word.

• Excellent Verbal and Written Communication

Kohl’s Department Store, September 2019 to February 2020 - Springfield MO

Customer Service

• Take in returns, bill payments, purchase corrections.

• Provide change for all cash registers in the store.

• Handle all closing procedures in regard to announcing closing, documenting cash returned from cash registers and close 4 cash registers, including the main cash drawer for the store.

• Document all keys being returned for high ticket item areas.

Certified Electrologist, Folli Electrology January 2019 to Present Springfield MO

• Manage office to ensure the practice follows Missouri State and Federal Law requirements.

• Market services and create appointments.

Pharmaceutical Sales Representative, Publicis Touchpoint Solutions Service Partner to Astrazeneca 2016- 2018 Springfield, MO

Products Promoted: Movantik and Nexium. Servicing Gastroenterologists, Internal Medicine, Primary Care and Pain Specialists.

• Delivered exceptional customer service to key accounts to promote brand awareness.

• Created dialogue throughout the office to ensure needs are met.

• Responsible for distribution of patient and physician education, savings cards and

samples.

• Managed care specialist to all assigned accounts.

• Demonstrated effective time management and territory routing to exceed daily/weekly call objectives.

Carameros 417-***-****

• Established relationships by building rapport with office staff and practitioners.

• Delivered patient focused messaging by gaining commitment to get prescriptions filled through insurance coverage and savings cards.

• Pre-call plan account calls with strategic account management by analyzing formulary status and coverage per county.

• Maximized quarterly bonus potential by exceeding all assigned metrics.

Pharmaceutical Customer Service Representative, Publicis Touchpoint Solutions Service Partner to Astrazeneca 2012- 2016 Springfield, MO

Products Promoted: Nexium, Crestor, Symbicort, Seroquel XR and Vimovo. Servicing Cardiologists, Gastroenterologist, Internal Medicine, Primary care, Allergist and Orthopedic physicians.

• Delivered exceptional customer service to key accounts to promote brand awareness.

• Created dialogue throughout the office to ensure needs are met.

• Responsible for distribution of patient and physician education, savings cards and

samples.

• Managed care specialist to all assigned accounts.

• Demonstrated effective time management and territory routing to exceed daily/weekly call objectives.

• Established relationships by building rapport with office staff and practitioners.

• Delivered patient focused messaging by gaining commitment to get prescriptions filled through insurance coverage and savings cards.

• Pre-call plan account calls with strategic account management by analyzing formulary status and coverage per county on Sales Force.

• Maximized quarterly bonus potential by exceeding all assigned metrics.

Adjunct Instructor, Drury University 2005 – 2014 Springfield, MO

• One of the top 10 universities in the nation.

• Created class curriculum for Interpersonal Communication and Persuasion.

• Graded assignments in a timely manner and communicated with students regarding classwork.

• Met with class and lectured over relevant information.

• Provided all closing documents and grades to University at close of semester.

• Handled student questions and any student issues with the assistance of the Dean of Continuing Education when necessary.

Real Estate Contract Negotiator, O'Reilly Automotive, Inc.

National Auto Parts Store 2004 – 2010 Springfield, MO

• Input payroll information for the Sales Department and acted as the liaison between Sales and HR department.

• Participated in company Leadership Program.

• Assisted in implementing Kronos Computer Program to be used company wide.

• Sold in excess of one million dollars of excess property purchased with new store

location sites.

Carameros 417-***-****

• Achieved a significant increase in the sale of excess real estate sales by creating a

strategic online and physical signage program.

• Produced up to 25 successfully negotiated real estate purchase contracts per

month.

• Maximized the opportunity to work towards a Real Estate Brokers License offered

by the company.

Two Semester Internship, Commission on Human Rights 1999

Springfield, MO

The Missouri Commission on Human Rights develops, recommends, and implements ways to prevent and eliminate discrimination and to provide fair and timely resolutions of discrimination claims through enforcement of the Missouri Human Right Act.

• In the absence of the Investigator intake and documentation of potential cases was documented and provided to the Investigator.

• Provided updates to claimants on status of current cases.

• Introduced and created a new training tool to be used in office settings to increase workers knowledge of what acts constituted sexual harassment by utilizing a bingo game format which encouraged information retention.

Sales Executive Assistant, Springfield Marine Company 1992 - 1996

Nixa, MO

Manufacturer and distributor of boat parts and seats. The company sells primarily to boat manufacturers and stores carrying marine replacement parts.

• Generated copy and other information utilized in the yearly catalog.

• Produced yearly quotes for OEM customers to be distributed on a strict timeline.

• Arranged all necessary set up for trade show events at the Chicago and Miami Boat Shows

• Delivered travel arrangements for Sales Manager.

EDUCATION

Electrolysis Certification, 2019

Real Estate Broker License (Currently Inactive), 2005

Master of Arts, Communication, Missouri State University, 2002

Concentration in Intercultural, Persuasive Rhetoric, Qualitative and Interpersonal Communication

Bachelor of Arts, Spanish, Missouri State University, 2000

Bachelor of Arts, Organizational Communication, Missouri State University, 2000

Costmetology Licensure, 1985

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