Employee Relations Human Resources

Professional Summary

Human Resources Manager & Business Partner with over 10 years of experience in high-level human resources operations and cross-functional collaboration that support business development, strategic planning, and consistent corporate growth. Process-driven analyst with a proven record of aligning business objectives with operational processes related to supply chain logistics, human resources, and regulatory compliance. Dedicated leader adept at listening to employee concerns in service of engagement and retention.

Areas of Expertise

International Employee Coordination

Data Integrity

Regulatory Compliance

HR Operations

Strategic Planning

Human Resources (HR)

Engagement & Retention

Talent Development

Data Management

Business Development

Process Improvements

Select Achievements

Pioneered and championed human resource (HR) business partner positions throughout career, augmenting how strategic business plans and HR operations interacted and supported one another.

Streamlined employee onboarding processes, overhauling outdated systems to improve efficiency, bolster employee retention rates, and drive long-term employee engagement with companies.

Coordinated international employees during both periods of corporate expansion and retraction, ensuring that various logistics, including housing, travel, and international legal compliance, were executed in an efficient, compliant, and cost-effective manner.

Professional Experience & Accomplishments

QBE – New York, NY July 2017 – March 2019

Lead Human Resources (HR) Business Partner – Engagement & Retention

Executed human resources (HR) operations that also supported business development efforts, helping inform critical corporate decisions and augment business planning efforts to support the company.

oContributed to special business projects like an employee-facing branding initiative.

oTrained managers on how to adapt to internal transformations, instilling employees with a sense of ownership in the company that boosted performance, retention, and loyalty.

Overhauled the employee onboarding process, developing new procedures that modernized and integrated an outdated system and boosted employee engagement after the onboarding process.

oAuthored new onboarding boilerplates and ensured that new hires received documents.

Developed an employee engagement measurement program that surveyed staff from multiple departments, opening management up to employee feedback and increasing internal transparency.

oAnalyzed data and established an action-planning task force to deliver findings to senior leaders, identifying areas of improvement related to interdepartmental communication.

Professional Experience Continued

Avon – New York, NY June 2015 – May 2017

Human Resources (HR) Business Partner

Optimized various operations related to the supply chain located in Brazil, aligning global supply chain logistics with business objectives in support of profitable product assembly practices.

Coordinated human resources operations during a period of global corporate transition, upholding compliance with an array of international regulations to ensure that employees were properly laid off.

oCoordinated cross-functionally with the legal department on severance package deliveries.

Utilized HR-oriented software platforms including Workday, MyHR, and MyPerformance, providing troubleshooting support and acting as the primary supply chain contact for associates.

Collaborated cross-functionally with the finance department to produce headcount reports, oversee open-position monitoring, and maintain accuracy pertaining to budgeting information.

New York Life Enterprises (NYLE) – New York, NY Aug 2007 – April 2013

Human Resources (HR) Business Partner Feb 2009 – 2013

Prepared employees for long-term international relocation assignments, ensuring that logistics such as housing, operations, and global performance monitoring were successfully executed.

oSupported up to 350 internal expat employees across several countries.

oEnsured that expats received the appropriate treatment when global business units were terminated, adhering to international regulations and laws.

oUpheld and supported tax equalization efforts.

Coordinated with cross-functional teams across HR, legal, and other divisions.Pioneered the role of Human Resources (HR) Business Partner within the company, instituting practices and procedures that aligned strategic business plans with HR operations.

oImplemented various process improvements and policies that safeguarded operations in the event of an emergency, thereby augmenting the company’s ability to grow.

Established onboarding practices for new hires and outgoing employees, coordinating with internal recruiters to determine the best approaches to promote effective HR policies.

oProduced an onboarding turn-key process, facilitating more synchronized HR and business practices by streamlining the onboarding and departure processes.

Provided guidance and stewardship to managers dealing with employee relations (ER) issues; additionally, worked cross-functionally with other business divisions.

Championed the coordination of two benefits plans, working with the payroll department and external vendors to uphold accurate pay deductions.

oAddressed employee questions and concerns related to company benefits.

Previous Experience:

New York Life Enterprise (NYLE) Recruiting Coordinator 2007 – 2009

Education

Master of Social Work (MSW)

Tulane University – Dec 1999

Bachelor of Arts (BA), Sociology

Dillard University – May 1997

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