Manager Engineer

DIEGO A. MARTIN

** ******* ***** ******, ** 021**-***-*** 6033 **************@*****.***

Professional Summary

Expert on managing platforms such as SQL, Exchange, ADUC. 10+ years as a Systems Engineer professional, project leader manager on; networking architecture, financial solutions, software and currency exchange market regulations based on the mitigation of operational risk. Strong team player with high knowledge in financial business. Talented System Administrator focused on performance optimization and technical improvements with an understanding of cost-effective decision making and usability.

Business Experience

Server /Manager, current job

Frenchie Bistro Boston, Massachusetts.

GM Karim Lelou

Phone: 857-***-****

Email: ******@**************.***

• Implementing improvements in sequence of service at the restaurant.

• Improving the training process for new servers.

• Reports, cash out, money counting, and customer care.

• Improving file reports of the restaurant.

IT Independent Consultant

2017 – Present

• Analyzing a company's IT system and infrastructure.

• Diagnosing IT system problems, inefficiencies and weaknesses.

• Planning a timeline for completion of projects.

• Understanding a client's business needs.

• Implementing a technological solution to meet business needs.

• Analyzing and determining security threats.

• Providing advice on technology best practices.

• Producing detailed reports on the efficacy of the technology. Senior System Manager, 03/2011 to 03/2016

SET ICAP FX S.A. SET FX – Bogotá, Colombia.

• Developed projects focused on generating greater income to the company, improving the service and offering new products to the market.

• Negotiate contracts with Telmex, Impsat, Level 3, Dell Computers, Microsoft, McAfee, Bloomberg, achieving savings for the company of more than 35% per year, in the creation of the new Datacenter TIR IV.

• Used VMware workstation to create a virtual servers forest and tested the updates for the negotiation platform SET-FX.

• Developed emotional motivation mechanisms to improve the service performance of the operations team.

• Developed the 70/20/10 continuous improvement project applied to the infrastructure and software areas.

• Execute test projects and guarantee their integrity before installing them in the production environment. Install new versions of the transaction system with 100% success.

• Responsible for the sending of encrypted vital information, by secure means to the regulating entities of the Colombian Market, guaranteeing its correct delivery and integrity. Technology Consultant, 07/2011 to 09/2015

Expocredit LLC – Bogota, Colombia

• Guarantee back office connectivity with front office in the United States, allowing the company to operate, using solutions, CISCO VoIP, remote hands and SAAS.

• Modification of policies, creation of new users, backup and maintenance Active Directory.

• Manage backup policies, responsible for installing, configuring and maintaining the Exchange server for the company and the network design along with the implementation of the Office 365 Cloud service platform.

• Potential, reviewed and selected suppliers and consultants to achieve different project objectives: Telmex, Bloomberg, Reuters, Impsat.

• It provided full support for desktop computers, including the diagnosis of support systems problems, restarting computer images, password assistance, shared screen resources, error codes and new technology business platforms.

Senior Technical Support Specialist, 11/2007 to 03/2011 Colombian Stock Exchange Set ICAP FX S.A. SET FX – Bogotá, Colombia

• Personal attention to the banking sector, providing solutions to users of the currency transaction platform and the derivatives system.

• Investigation of technical problems in future versions of the system together with the double check new version of the product, making the respective stress test set.

• Design new user manuals for the platform, making them more practical and easy to understand.

• Train new users of the platform, preparing them to operate in it. Software and hardware updates executed as necessary or scheduled, including emergency deployments.

• Documentation and network inventory created and updated. Infrastructure Engineer, 09/2005 to 11/2007

ADCAP S.A – Bogotá, Colombia

• Planned, managed and implemented several infrastructure projects, server migration, ADUC and new ePO server, configured firewalls and VPNs created.

• Remote maintenance and management for workstations and servers. Managed Windows 7, 8, Server 2008, 2008, 2008 R2 Solves network problems, routing and connectivity on various platforms. Guarantee of maximum efficiency and operational availability through the effective diagnosis of faults in the system and the network.

• Comprehensive network update project coordinated and managed; simplified the network topology and implemented redundancy of layer 3 switching and depth monitoring / traffic analysis using SNMP and MRTG.

• Responsible for the design, construction, deployment and maintenance of the IT infrastructure, using the latest technology (450 + users)

• Improved IT support productivity by merging and expanding infrastructure and support tasks across the country.

• Mitigating the risk of data loss and meeting compliance requirements at remote sites when leading the project to consolidate backups at a secure central location.

• Work coordinating a strong team of engineers (10+) to meet the IT needs of the company throughout the country.

Accomplishments

• Negotiated contracts with sellers and brokers, which makes SET FX save $ 945,000 in infrastructure and IT services per year.

• I led the first international project of electronic negotiation, between EE. UU., Colombia, Mexico, Brazil and Peru through Set-Fx.

• Coordinated backup information services, using CDP technologies, snapshots, guaranteeing 100% availability of information.

• I designed the mirror architecture for the server forest, with immediate synchronization, using TELMEX and Level3, simultaneously, achieving a total availability of 99.7% of the transaction system.

• Lead the CCD project that ensures 100% compliance with foreign exchange operations, without incurring bank overdrafts.

• Lead a new information file scheme for the electronic trading system, saving storage space and improving response times for access to information.

• Lead the ITIL implementation project in the company's processes, generating an annual saving of 27% in human resources expenses.

Contribution to the company more than 95% success in the projects it leads, promoting growth and recognition in the market, based on innovation, security and trust for users.

• Implemented training, coaching and evaluation, teams of negotiation tools; Establish fx, Mec, SIPLA, in Colombia, Peru, Mexico and Brazil.

Education

BS Systems Engineering, 2013

Los Libertadores University - Bogota, COL.

Design and management of projects for industrial innovation. 2014 Universidad de Oriente, Mexico.

Certifications and courses

• ITIL Foundation Certification. IT Service Management.

• Microsoft Windows Server 2003 Planning, Implementing, and Maintaining a Active Directory Infrastructure 2279b Official Course.

• Administering the Microsoft SQL Server 2000 Database 2072A Official Course.

• Administering Microsoft Exchange Server 2003 Official Course.

• ISES Diploma in Structured Cabling and Network Topologies.

• ISES Diploma in CISCO wireless data and signaling networks.

• First aid and rescue on land. Colombian Red Cross. 2015 October.

• Operational risk management - Saro Set Icap 2015 june.

• Emerging Markets BVC 2014 September.

Languages

Spanish, English and Portuguese.

Indidence management:

Shift 6am – 11am

Segmentos:

Infrastructure:

Aplicaciones: Gestion de cheques y ahorros

Prestamos

Data were housing

Contact this candidate