Engineer Customer Service

• Monitors HR and payroll processes and controls on SAP and

Workday, confirms master data, time & payroll data completeness, organizational management, runs payroll and control results and ensures all are processed in accordance with agreed procedure, company policy and legislative requirements.

• Provide support to the clients through phone and tickets regarding their issues on the payroll system.

• Performs and creates ad-hoc reporting and analysis as needed. Reviews, tabulates and analyzes data through a variety of operational and production reports using existing tools. Examining data recognizing deviations and trends to share with the business that includes KPI, SLA, and Metrics reporting.

JEROME A. ATACADOR

Support Engineer

ABOUT ME WORK EXPERIENCE

• Over eight years of

professional

experience in payroll

processing, data

management, reporting

and analysis, customer

support, for SaaS

products.

• High proficient in Excel,

Tableau, and Google Sheets

and possesses strong

reporting background and

proven analytical skills with

keen eye on process

improvements.

• Answer client escalations and solve complex problems in a helpful, proactive, articulate, and empathetic manner and take accountability and ownership of client issues from beginning to end, and ensure issue escalations are handled appropriately.

• Maintain health and status of the product while optimizing for highest market share. Generate new ideas for increased market share and report fluctuations in sales numbers that signify potential issues or opportunities.

• Create high level of reports to the CEO and management to track the targets and goals and help implement ideas to improve efficiency and productivity of the entire company. July 2016

Present

Support Engineer

Crossover/RideAustin

Mar 2013

July 2016

Sr. Payroll Analyst

NGA Human Resources

Mar 2012

Mar 2013

Technical Support Specialist

Teleperformance Inc.

• Provide 2nd level functional and technical support for resolution of customer problems, incidents, issues, requests, and queries including OS & Software support (Windows 7, Office 10). EDUCATION

2012

2007

Bachelor of Science in Mechanical Engingeering

Bicol University

CONTACT INFO

MS Excel

Google Sheets

Tableau

Customer Service

SAP

Process Improvement

Zendesk

SQL

Visual Basic

Workday

SKILLS

Email: *******@*****.***

Phone: +639*********

Location: Philippines (GMT+8)

Contact this candidate