Registered Nurse Manager
Resume:
PROFILE
Motivated, self directed, and collaborative Registered Nurse with over 10 years of experience in acute care. Experienced in pediatric and adult medical surgical nursing, care management, utilization review, population health, clinical operations and patient progression.
EXPERIENCE
DIRECTOR CLINICAL OPERATIONS AND THROUGHPUT, LAWRENCE GENERAL HOSPITAL; LAWRENCE, MA — FEBRUARY 2019- PRESENT
Responsible for the oversight and outcomes of the Hospital Operations Center and Integrated Care Department. Responsible for the daily operations of the department’s 100+ staff members in enhancing the quality of patient management and satisfaction, and promoting continuity of care and cost effectiveness through integrating the functions of clinical social work, spiritual care, interpreter services, patient progression, inpatient rehabilitation, infusion services, utilization review and management of discharge planning. Responsible for the 24/7 accountability of the Hospital Operations Center inclusive of bed coordination, staffing, patient safety monitors, and nursing supervisors.
Operationalized Pathways to Patient Progression Project with redesign of the care management model. Inclusive of implementing Utilization Review, Complex Care Management, and Clinical Care Coordinator roles.
Co-Chaired the Utilization Review Committee for over 5 years.
Operationalized the alternative payment care models (Bundles, ACO) for the Hospital.
Redesigned Post-Acute Network inclusive of Skilled Nursing Facilities, Acute Rehabs, Visiting Nursing, and Long Term Acute Care Facilities.
Operationalized Community Hospital Acceleration, Revitalization, and Transformation (CHART) grant.
Redesigned the Patient Safety Monitor program in alignment with the National Patient Safety Goals of 2019.
Chaired the Provisions of Care Chapter for Joint Commission readiness.
Co-Chaired the Patient Rights Chapter for Joint Commission readiness.
Utilized predictive modeling to identify hospital capacity patterns to ensure staffing effectiveness.
Designed the Rapid Response Role with plans for full implementation by November 2019.
SENIOR DIRECTOR CARE MANAGEMENT, MERRIMACK VALLEY ACCOUNTABLE CARE ORGANIZATION/LAWRENCE GENERAL HOSPITAL; LAWRENCE, MA — DECEMBER 2017- SEPTEMBER 2018
Responsible for the development and implementation of the care management model for the Merrimack Valley Accountable Care Organization. Served as an expert in care management and utilization review. Provided oversight in the daily operations of the department’s staff members while also serving as the Director of the Integrated Care Department for Lawrence General Hospital to assist in bridging the gap between outpatient and inpatient care management
Developed, operationalized, and implemented the MVACO Care Model.
Developed and implemented the Community Partners Program.
DIRECTOR OF INTEGRATED CARE, LAWRENCE GENERAL HOSPITAL; LAWRENCE, MA — FEBRUARY 2016- FEBRUARY 2019
Responsible for the daily operations of the department’s 65+ staff members in enhancing the quality of patient management and satisfaction, and promoting continuity of care and cost effectiveness through integrating the functions of clinical social work, spiritual care, interpreter services, inpatient rehabilitation, infusion services, utilization review and management of discharge planning.
MANAGER OF INTEGRATED CARE, LAWRENCE GENERAL HOSPITAL; LAWRENCE, MA — FEBRUARY 2015- FEBRUARY 2016
Responsible for the daily operations of the department’s 65+ staff members in enhancing the quality of patient management and satisfaction, and promoting continuity of care and cost effectiveness through integrating the functions of clinical social work, spiritual care, interpreter services, inpatient rehabilitation, infusion services, utilization review and management of discharge planning.
MANAGER OF CASE MANAGEMENT AND UTILIZATION REVIEW, LAWRENCE GENERAL HOSPITAL; LAWRENCE, MA — DECEMBER 2014- FEBRUARY 2015
Responsible for oversight in the daily operations of the department’s 20 staff members in enhancing the quality of patient management and satisfaction, and promote continuity of care and cost effectiveness through integrating the functions of case management, utilization review and management of discharge planning.
ASSISTANT MANAGER OF INTEGRATED CARE, LAWRENCE GENERAL HOSPITAL; LAWRENCE, MA — APRIL 2013- DECEMBER 2014
Responsible for oversight in the daily operations of the department’s 40 staff members in enhancing the quality of patient management and satisfaction, and promote continuity of care and cost effectiveness through integrating the functions of case management, utilization review and management of discharge planning.
CASE MANAGER, LAWRENCE GENERAL HOSPITAL; LAWRENCE, MA — MAY 2012- APRIL 2013
Responsible for providing ongoing support and expertise to the multidisciplinary team through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs to assist with the proper utilization and management of discharge planning.
SEXUAL ASSAULT NURSE EXAMINER, DEPARTMENT OF PUBLIC HEALTH NORTHEAST REGION; LAWRENCE, MA — MAY 2011- JANUARY 2016
As a Sexual Assault Nurse Examiner I was specifically trained and certified in performing quality forensic medical-legal exams. I was trained to document the accounts of the assault, perform necessary medical exams, testing, and treatment, then collect crucial, time sensitive evidence using the Massachusetts Sexual Assault Evidence Collection Kit.
REGISTERED NURSE, BEVERLY HOSPITAL; BEVERLY, MA — JULY 2008- MAY 2012
As a Registered Nurse I was to lead the health care team in providing quality care to pediatric, adult, and geriatric medical surgical patients. Duties include being a Pediatric One Nurse and Charge Nurse. In this Role I was the lead pediatric nurse who provided direct patient care as well as guidance and mentorship to my peers. In addition, I provided direct patient care including assessment, planning, implementation, and evaluation of pediatric, adult and geriatric clientele. Within this position I was a preceptor to new graduate and new hire registered nurses.
Awarded Pediatric Nurse of the Year
EDUCATION
BOSTON COLLEGE, CHESTNUT HILL, MA — MASTERS OF SCIENCE IN FORENSIC NURSING 2011
SALEM STATE COLLEGE, SALEM, MA — BACHELORS OF SCIENCE NURSING 2008
PROFESSIONAL ACTIVITIES
Member, Sigma Theta Tau International Honor Society of Nursing
Member, American Case Management Society
Member, Organization of Nurse Leaders
Co-Chair, Utilization Review Committee
Co-Chair, Schwartz Rounds Committee
Co-Chair, Patient Progression Steering Committee
REFERENCES
Available upon request.
121 Woburn Street, Andover MA 018**-***-***-*** adcnr5@r.postjobfree.com
NICOLE GARABEDIAN
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