Executive Assistant Social Media

. Proven Leader . Skilled Customer Service

Apr **12 - Current

Jul 2019 - Jan 2020

Amanda Callahan

Professional Summary

A skilled veterinary technician with 20+ years of related experience and advanced skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times. Detail-oriented Office Clerk with 20 years of experience in general office operations. Skilled in word processing, telephone reception, and file management. Dependable team player with strong verbal and written communication skills. Able to work in fast-paced environments by effectively juggling competing priorities and meeting continuous deadlines. Great potential as team leader.

Skills

Experience

Veterinary Techinican

Ez Pet Clinic - Palatka, Fl

Consulted with customers to understand their desires and suggest the best products to meet their needs.

Continuously classified and filed records to keep the system efficient and all information organized.

Assisted Doctor with exams on patients

Drew blood samples for heartworm test /Lab samples Prepared vaccines for administration

Put all information into medical records

Cashier

Wacko's Jacksonville - Jacksonville, FL

Operated POS cash register, handling an average of 100 transactions on average daily. Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

Verified prices and calculated totals using scanners and point of sale (POS) systems. Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution.

Engaged customers and built connections using a positive, upbeat attitude. Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays.

Checked prices on request of customer or when products cannot be properly scanned. Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs.

Assisted cashiers in balancing cash tills at close of shift. 384 University Boulevard North, Jacksonville, FL 32211 Ph: 904-***-****

***********@*****.***

Apr 2016 - Jun 2019

Kept drawer currency sorted, wrapped, and organized. Office Manager

Family Pet Hospital - Jacksonville, FL

Balanced daily deposits and safe counts as required and prepared bank deposits. Implemented an efficient workflow process improvement that enabled more productivity without the need to hire additional staff.

Implemented office procedures by setting objectives to guide a steady workflow. Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen.

Evaluated customer issues and complaints and developed amicable solutions. Oversaw all aspects of office management, file management, and office inventory. Obtained compliance with company policies and procedures in processing transactions with customers.

Acted as Executive Assistant to the management team, handled a busy phone system, and served as the primary liaison between customers and upper-level management. Trained new employees in all aspects of office practices and procedures. Oversaw accounts payable and accounts receivable duties and interactions with vendors. Reviewed daily reports in detail and resolved any identified discrepancies. Supervised front end associates in fast-paced and demanding environment. Developed a social media presence for the company by creating a LinkedIn and Facebook page, generating new business.

Answered telephone calls, took messages, and distributed messages to appropriate personnel.

Admitted, transferred, and discharged residents, including assisting in transportation. Answered phone calls and correspondence and preparing service requests to assist customers.

Answered calls on a multi-line telephone system to direct callers, provide information and make appointments.

Prepared payroll, maintained all records, and oversaw accounts receivable and accounts payable.

Managed office calendars and made other arrangements for meetings, travel, and special events.

Recorded correct resident identification data on medical records and ID cards. Maintained safe work environment, consistently enforcing standards in workplace for handling different materials and guests.

Triaged phone calls, letters, and email correspondence and forwarded relevant information to senior staff members.

Triaged phone calls, letters, and email correspondence and forwarded relevant information to senior staff members.

Education

High School Diploma

Franklin High School - Franklin, TN

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