Manager Customer Service

ROXANNE BROUGH-BLOUNT

*** * **** ***** *******, IL 60616

312-***-****

***********@*****.***

Skills and Competencies

•Managerial skills, time management, problem solving and organizational skills

•Proficient in Microsoft Excel, Outlook, Power Point, Word 2010, Web TMS, and Trapeze

•Exceptional Customer Service experience in high volume call center environment

Employment

Hallcon

2015 – Present

Dispatch Supervisor

Maintains 94% on time ratio

Initiated the use of Trapeze software

Communicate with client and report to Regional Manager

Professional Transportation Incorporated

2013 – 2015

Manager

Recruit and train new hires

Prepare reports for quarterly meetings

Negotiate contract between staff, union and employer

Home Instead Senior Care

2012 - 2014

Manager

• Responsible for management activities of the Home Instead Senior Care office

• Liaison between new families seeking assistance and owner

• Implemented new training standards and modules for Homecare providers

West Suburban Medical Center

2008-2011

Material Handler

•Recreated daily inventories of unit floor stock

•Replenished, located and retrieved used medical equipment

•Answered phones, high volume data entry

Our Lady of Resurrection Chicago, IL 2006-2008

/Sterile Processing Technician

•Appointed to sterilization and decontamination of surgical instruments

•Assemble surgical trays

•Performed supply cycle count and inventory of processing department

Our Lady of Resurrection Chicago, IL 2004-2006

Food Service Worker

•Initiated a new standard for patient diets and recording of meals for daily consumption

•Conducted patient calorie counts, attained fluid intake statistics

•Executed daily sanitation and maintained a high level of maximum patient satisfaction

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