Patrick McIntyre

E-mail: adcnkd@r.postjobfree.com http://www.linkedin.com/in/patdmcintyre

Mobile: 847-***-**** Home: 847-***-****

**** ******** ***** *********, ** 60015

Senior Information Technology Manager

I am a results driven technology manager, with strong root cause/problem solving skills. I have worked closely with external vendors like Hewlett Packard, Xerox, Microsoft, Intel, Apple, Citrix, and Dell. I am a technology leader with great ability to communicate information technology to non-technical leaders, as well as delineating strategies and business requirements to the technical teams. I work effectively with diverse global teams. I am looking for a position that will allow me to utilize and expand these skills and competencies

Core Competencies

Program Management

Change Management

IT Vendor Management

Call Center Operations

IT Infrastructure Design & Implementation

Professional Experience

Lexmark MPS

Site Operation Manager 2019 -Present

Managed Walgreens Managed Print Services Account

Over 28000 printers at more than 8000 retail stores

Service escalation and customer service point of contact

Managed ticketing system and integration to ensure match with client ticketing system

ABBVIE

Program Manager – Conferencing Systems 2018-2019

Developed Standards for global conferencing systems

Created process to inventory and evaluate all conference spaces

Developed Plan and process to bring all AV systems up to date

Worked closely across all levels of management across many Abbvie organizations

CDW IT Operations

CDW – Manager Workstation Engineering/Remote Support Team 2013-2018

Managed Print Services, both HP and COTG throughout CDW North American organization

Managed workstation procurement

Manage site support team for all CDW locations – 23, outside Illinois

Own Cisco Audio Visual for offices and conference room as well as Digital Signage, Appspace, for US Offices

Kraft Foods - Global Information Systems

Senior Business Systems Manager - Northfield, Illinois - 1999-2012

Simultaneously led both, North American Corporate Site Support as well as the Global Executive Support teams

Managed the Sales IT server support team, responsible for the servers and internal networks for all 119 Sales CS Offices

Technical Liaison between Kraft Sales, Kraft IT and Altria, helping management understand technology changes from Altria and conversely helping Altria technology management understand the business computing needs of the Kraft organization.

Negotiated, directed, and implemented the Managed Print solution for headquarters locations

Additional Roles

Kraft R&D Systems

Senior Business Consultant - Glenview, Illinois – 1987 - 1999

Project Manager to replace all DEC printers with HP printers within R&D Center, Administered Windows Servers and Network for Glenview R&D Center, Managed the R&D Helpdesk as well as the Desk Side Support Team, Administered the R&D Mail environment, MS-Mail, for more than 800 R&D Clients, r, Analytical Chemistry Manager - Laboratory Information Management Systems-LIMS, Leader for the Process Sensors & Laboratory Automation Groups - Robotics

Kraft R&D Culture Plant

Senior Technologist - Morton Grove, Illinois – 1980 - 1987

Cheese Culture Production – Handled Propagation, Harvesting, Blending, Quality Assurance, Packaging, and Shipping of cheese cultures

Education

Keller Graduate School of Management

Masters of Information Systems Management

Concentration in Distributed Systems Management

The George Washington University

Certificate in Project Management

Northeastern Illinois University

Bachelor Degree – University Without Walls

Concentration Computer Science & Chemistry

Certifications – MCSE, ITIL, MCP

Additional Leadership Experiences

First Presbyterian Church of Deerfield

Youth mission leader, Church Elder, Sr. High Sunday School Teacher

Boy Scouts of America

Eagle Mentor, Chartered Organization Representative, Scoutmaster, Merit Badge Counselor

Publications

Journal Chromatography A Volume 718, 1995

“Automation sample preparation for cholesterol determination in foods” p. 371-381

Food Engineering, October 1991

"Automating Cholesterol Analysis" p. 108.

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