Front Office Customer Care

PRATHIBHA SANKAR

** *** ***** **** **** *th cross Agara Bangalore

Home: 910-***-**** Cell: 809-***-****

adcnfj@r.postjobfree.com

Seeking a position in which my skills and experience can be fully utilized to increase the efficiency of the organisation.

PROFESSIONAL SUMMARY

Greet and welcome guests and provide general support to visitors

Accountable for attending all the calls and routing them to the concerned department or person

Effectively managed front office relationships to assure proper information management and service standards

Keeping Front office tidy

Maintaining student’s database

Maintain office security by following safety procedures and controlling access via the

reception desk (monitor logbook, Enquiry forms)

Managing Courier services, mail, postal and Xerox

Support the students throughout the admission process by answering to their queries and helping them to complete the required documents

Cold calling and ensuring the admission visits

Supervising Housekeeping activities

Experience in counselling Walk-ins for admission

Excellent planning, organizational and multi-tasking skills

Assist Academic Manager to make sure all instructors are punctual and classes run as scheduled

Excellent attention to detail and record keeping skills

Ability to gather and analyze data and generate reports

Experience in handling admission and other administration tasks of educational sector

Possess outstanding written, verbal, interpersonal, and computer skills

Ability to take decision independently and supervise work of admission department

Recording office expenditure and managing its budget

Act as liaison between parents, coaches, students, administrators and teachers

ACADEMIC QUALIFICATION

Pursuing B.Com from C V Raman University in correspondence

PUC from LVS Senior secondary School Bangalore

SSLC from National High School Bangalore

WORK EXPERIENCE

1) Organization : Oakridge International School

Designation : Front Office Executive

Duration : March 07th 2016– till date

Location : Bengaluru

2) Organization : Send My Gift

Designation : Customer Care Executive

Duration : Oct 2015 - Feb 2016

Location : Bengaluru

3) Organization : Pragathi Technologies

Designation : Admission Counsellor

Duration : April 2013 - Oct 2015

Location : Bengaluru

PERSONAL INFORMATION

Hobbies : Cooking, Painting and Travelling

Languages known : Kannada, English, Telugu, Hindi and Tamil

Marital Status : Married

Nationality : Indian

DATE:

PLACE: Bangalore

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