Customer Care Executive

CURRICULUM VITAE

Maria Ujjainwala

Burhani- C, *st floor, Flat no-53/54, Mobile no- 998-***-****

Near Mumbra S Email id- *****************@*****.*** CAREER OBJECTIVE:

To work in a growing organization that will utilize my talent, skills that I have obtained through previous work experience and offer me an opportunity to learn new things. KEY POINTS:

Good communication skill

Well versed with MS-Word & MS-Excel

Positive attitude & Problem solving ability

Easy adaptation to new software & environment

WORK EXPERIENCE

1)Worked in First Source Solution Ltd as Admin co-ordinator for 27 months. Responsibilities:(Handling MIS for Airoli SEZ & Reliable Plaza)

● MIS – Drop & Pickup report.

● Process -wise Defaulter analysis.

● Executive Summary.

● Tracking of Process-wise non-roster.

● Legal Compliances.

● OTA & OTD Data.

● MIS final with vendor.

● Monthly bill processing.

● Handling company cab (24*7) & its Record.

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2) Worked in First Source Solution Ltd as Senior Customer Care Executive for 19 months. Responsibilities:-

● Handling all kind of escalation calls of the customer.

● Solving the customers queries for payments and Bills

● Providing MIS for team

ACADEMIC ATTAINMENTS

Examination Board / University Year

HSC Mumbai University March’2008

SSC Mumbai University March’2006

PERSONAL DETAILS

Date of Birth : 24th March’1990

Nationality : Indian

Marital Status : Single

Languages Known : English, Hindi, & Guajarati

Areas of Interest : Listening music, Painting

Date: - [Maria Ujjainwala]

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