Team management, process-oriented

Zeba Rahim Sheikh A

Administration Manager

AREAS OF EXPERTISE

• Establish new client base

and maintain the existing

• Cash Management

• Team Management

• Process Management

• Training new recruits

• Handling Internal Audit

• Cross-selling

financial products

ACADEMIC

QUALIFICATIONS

MBA Banking and Finance

Madras University

Jun2007 - May2009

B.Sc. Computer Science

Bharathiar University

Jun2001 - May2004

Higher Secondary: Maths,

Physics, Chemistry&

Computer Science

St. Joseph’s Matriculation

and Higher Secondary

School

KEY SKILLS AND

COMPETENCIES

• Excellent communication

skills to build relations with

internal and external

customers face to face.

• Good literacy and numeracy

skills.

• Ability to review and

resolve all unallocated

payments.

• Computer literate, able to

use Word, Excel, and other

Company financial support

systems like Finacle,

Finware, Oracle Flexcube

Mobile: 055******* EMail: ****.***@*****.***

PERSONAL SUMMARY

Desire employment as an Admin Executive / Manager in a professional environment that encourages dedication and fruitful hard work, to utilize my organizational/administrative abilities.

Organized and willing to accept responsibility in meeting deadlines promptly. Able to work autonomously and meet deadlines throughout the day.

Currently looking for a suitable position with responsible organization. WORKING EXPERIENCE

Innovate Excellence Safety Consultancy April 2019 – Present Dubai, UAE

Designation: Manager

Job Role: Admin Executive

Duties:

• Maintaining an effective administration system and running the company reception area.

• Ordering & maintaining office stationery and equipment.

• Sending correspondences including letters, quotations, memos.

• Managing electronic & printed files.

• Following up the management of client payments.

• Preparing periodical invoice.

• Create appointments with new client regarding third-party site trainings

& ISO Consultancy.

• Establish new client base and maintain the existing.

• Having an in-depth knowledge of business products and value proposition.

• Writing business proposals and following industry trends locally and internationally.

HDFC Bank Ltd Aug 2018 – Mar 2019

Tamil Nadu, India

Designation: Manager

Job Role: Office Administration.

Duties:

• Coordinate and oversee all office activities.

• Ensure adherence to relevant company procedures and policies.

• Oversee the members of the administrative team and coordinate their activities.

• Keep databases in check and update them regularly.

• Control the office supplies state and make sure it is in accordance with office needs.

• Supervise cleaning crew and cleanliness of office space.

• Create and present reports for senior managers.

PERSONAL DETAILS

Passport No.: L4011086

Reference in Dubai, UAE

Available on Request

HDFC Bank Ltd Mar2007–Jan 2015

Tamil Nadu, India

Designation: Manager

Job Role: Teller Authorizer

Duties:

• Achievement of efficiency by way of following the laid-down processes as per Audit and error-free transactions.

• Handling of reports of areas concerned.

• Pro-activeness in updating banking knowledge.

• Handling internal audit.

• Ensuring that each teller is processing customer transactions within stipulated time.

Job Role: Teller

Duties:

• Offering excellent customer service.

• Daily cash movements from branch to currency chest and thus managing the thresh-hold limit of the branch within limits.

• Processing salary uploads of corporate customers.

• Processing RTGS / NEFT within TAT.

• Ensuring that the concerned reports have been generate and checked.

• Handling internal and external customer queries.

• Handling inward and outward forex transactions.

• Working effectively as part of a hardworking and customer driven team.

• Processing all customer transactions including receipts and payments, transfer of funds, handling foreign currencies, wire transfers, etc.

• Handling all cashier related enquiries from customers.

• Monitoring of suspense accounts/GLs on a daily basic.

• Handling internal vendor payments.

• Handling of mails raised by Audit MIS Team.

IDBI Bank Ltd Mar2006–Feb2007

Tamil Nadu, India

Job Role: Customer Support Executive

Duties:

• Handling of customer queries.

• Maintenance of Branch Sales MIS.

• Handling dispatch of customer communications on

regular basis.

• Handling of inbound and outbound calls of the branch. ABN AMRO BANK N.V (Now RBS Bank) May2005-Feb2006

Tamil Nadu, India

Job Role: Customer Support Executive

Duties:

• Assisting Branch operations Manager in the day to-day work.

• Handling inbound and outbound calls at the front-desk.

• Fixing customer appointments for Branch Manager.

• Handling of customer queries.

• Maintenance of Branch Sales MIS.

• Handling dispatch of customer communications on regular basis.

Contact this candidate