Agent

Yettdamean Tutt

*** ****** ******, *********, ** 890****-***-**** adcmry@r.postjobfree.com

Summary:

• More than 18 yrs of Customer Service in the retail and transportation industries.

• Works well in fast-paced environments while remaining a focused, productive team member and leader.

• Excellent customer service and detail-oriented client follow up. Education:

San Diego City College 2008 - 2009

Associate of Arts Degree, Liberal Arts & Science, Social Behavioral Science Mesa College, San Diego, CA 2001 - 2002

Truman College, Chicago, IL 1989 - 1991

Olive Harvey College 1983 - 1984

Technical Skills:

Language &Software: Microsoft Office 2013 & Office 365, Windows XP, 7, & 10 Professional Experience:

Enterprise Holding. 03/5 - Present

National Rental Car, San Diego, IL 01/2007 – 09/2017 Customer Service Agent

Responsibilities include verifying rental car information and Vin numbers for security and car control. Also provides additional services to Emerald Club members by offering our refuel option, as well as assisting customers with directions, maps, local area information, and appropriate service information. Daily tasks also include effectively and efficiently resolving all customer service issues as necessary. San Diego Transit, San Diego, CA 10/2004 – 05/2005 Bus Driver

Responsible for driving passengers to and from their final destinations, as well as checking every Aspect of the bus equiptment to insure it's smooth operation. Laurel Travel, San Diego, CA 2002-2004

Bus Driver

1. Responsible for taking passengers to and from the airport, as welI as assisting them with their luggage as needed.

Sharp Rees Sealy, Inc., San Diego, CA 1998-2002

PBX/Emergency-Systems Operator

Received, managed, and directed telephone calls in accordance with the Sharp Rees Steam call center standards and procedures in a friendly, helpful and welcoming cone of voice. Provided system support in responding to the patient’s needs and requests by assisting with appointments, telephone messages, and prescription management, along with general information. Verified and updated patient demographic information and accurately compleced their registration. Also, assisted with all the safely regulation and Sharp Rees Sealy policies and procedures. Robinson-May, San Diego, CA

Sales Associate

1996-1997

Assisted customers with purchases from the Housewares department, as well as being the Merchandise pricing and Customer Service liason. Received company accolades in recognition o£ positive company Feedback.

Hammacher Schlemmer, Chicago, IL 1993-1994

Sales Associate

Presented and sold unique and rare various clients and organizations. Increased customer base on a weekly basis.

LJ Sheridan, Chicago, IL 1992-1993

Administrative Assistant

Answered phones and coordinated tenant requests with building staff. Increased office efficiency by locating and correcting old accounting information.