Customer Service Medical Assistant
Resume:
*** ********** ***., *** ******* TEXAS, *****
210-***-**** ***********@*****.***
IRMA G DELGADO
OBJECTIVE: TO OBTAIN LONG TERM EMPLOYMENT IN THE MEDICAL FIELD AND DATA ENTRY
Bilingual: English
Vital Signs / EKG’s Urinalysis /Injections/Phlebotomy
Medisoft / Medical Terminology Document Patient History/Reimbursement
HIPAA / OSHA Trained CPR and First Aid Certified
Records/Office Management Medical Ethics a Health Statistics
Pharmacology knowledge Basic and Advanced Billing and Coding
Verification Insurance & Collections Patient Charting/ Scheduling Appointments
EXTERNSHIP:
Dr. Neera Bhatia San Antonio, Texas
Duties: Vital Signs, Urinalysis, Assist Doctor with Pap Smears, EMBs, Copal, Charting, Filing, Answer phones, Schedule appointments, Pulled charts for appointments, FOBs / Affirms, send out all specimens to lab, call in prescriptions, and call patients with lab results.
Alamo Health Care Systems San Antonio, Texas
Vitals 03/2011-05/2011
Charting
Filing/Front office Appointment Setting
Insurance verification Payments
EDUCATION
Health Information Technology Kaplan College San Antonio, Texas
Associates In Applied Science 12/2009-05/2011
Certified Medical Assistant Kaplan College San Antonio, Texas
RCMA 03/2008-7/2009
EMPLOYMENT
03/201*-****-**/2019 Geneushealth San Antonio, Texas
Accessioner
I was hired to Accession for Pharmacogenetic testing. I opened samples and determined into which of our panels it was to be entered into. I dealt with Commercial Insurance, Medicare and Medicaid. I accessioned into an LIS system, entering patients demographics along with7 their insurance, ICD codes and medications, then scanned and attached paperwork to their profile. I made sure all were QC’ed before I packaged them up with the appropriate documentation and sent to our lab for processing. I worked on excel spreadsheets of patients that samples were sent for. I worked with clinical personnel at other facilities, if information was missing or there were any problems I made sure it was corrected and finalized before it was processed. When a patient’s report was ready I printed and mailed out reports to those patients. I moved all released reports into a portal where they were reviewed and documented by the clinician that the reports were run for. On occasion answered telephoned took messages. And if Doctor needed help with our portal or finding a report . I helped make our PGX and Rapid Respiratory kits that were sent out to the Doctors office.
09/17-10/17 QTC Medical San Antonio, Texas
Medical Expeditor
I made calls to Doctor Offices to make sure that the Veteran made his or her appointment. Obtained results and films and or reports for the veteran.
10/15-08/17 Avagen Health / Advanced Genomics San Antonio, Texas
Lab Technician
I was hired to Accession for Pharmacogenetic testing. I opened samples and determined into which of our panels it was to be entered into. I dealt with Commercial Insurance, Medicare and Medicaid. I accessioned into an LIS system, entering patients demographics along with their insurance, ICD codes and medications, then scanned and attached paperwork to their profile. I made sure all were QC’ed before I packaged them up with the appropriate documentation and sent to our lab for processing. I worked on excel spreadsheets of patients that samples were sent for. I worked with clinical personnel at other facilities, if information was missing or there were any problems I made sure it was corrected and finalized before it was processed. When a patient’s report was ready I printed and mailed out reports to those patients. I moved all released reports into a portal where they were reviewed and documented by the clinician that the reports were run for. On occasion answered telephoned took messages. And if Doctor needed help with our portal or finding a report . I helped make our PGX and Rapid Respiratory kits that were sent out to the Doctors office.
12/1209/12 MCNA Dental San Antonio, Texas
Customer Service Representative
I took calls from customers mainly on Medicaid to help change or find Dentists. Also helped with making and changing appointments. If there was an issue with a bill I would transfer to a different office.
12/12- 10/15 Sams Club San Antonio, Texas
Cashier/Customer Service
Café employee made food for customers, ordered merchandise, cashier. Then moved to Maintenance department cleaning and making sure that the store was clean, taking out trash and whatever cleaning needed to be done. On occasion still help check out customers on the register.
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2005-2008 Aramark Catering Services
Prep Cook
I worked in the cafeteria at several different ones in the city. I made a prepped food for the day and as well as for the night and next day. I also did caterings in the buildings. Worked on salad bars, fry cook, deli station and baked on occasion. Made sure the kitchen was clean. Food dated and put away with dates and proper labeling
Base City of San Antonio, KCI Company and SAWS Building
02/09 05/09 Target
Price Accuracy
I would change pricing on items that were being discontinued or new things that came in. Make sure signing was put up and prices visible to customer. Worked as a cashier when needed. Zone and stock when store first opened.
Cafeteria Associate NSISD
I worked in two different school cafeterias. Made food for the students. Made food as well for the faculty, Ordered food, stock, clean, and prep food for the week.
Walgreens
Cashier/Card Assocaiate
I worked as a cashier and as well as reset and take out new and old product. I also worked for Hallmark Cards and took care of the card section. Signing, restocking and changing out cards and restocking by season.
Montgomery Wards
Customer Service Rep
I worked in the Customer Service Department as well as the cash office. I made sure all the tills were ready for the staff to collect and open the cash registers. I also took payments for the customer and answered questions about their account. Made returns and refunds. During the Holidays we offered free gift wrap for the Gold Members.
.LANGUAGES
ENGLISH
REFERENCES
Jennifer Neary, MS, PhD Bioinformatics Scientist for St Judes Hospital
********..*****@*******.***
Ervey Clarke Clinical Director
Kalypso Wellnes Centers 361-***-****
***********@*****.***
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