Sales Executive

EDUCATION

Master of Business Administration (MBA) (in process) 2018–2020

Fitchburg State University

Bachelor’s Degree in Biomedical and System Engineering 2000–2005

Cairo University

SUMMARY

An experienced in medical devices with 15 years of global management experience in the United States, Eastern Europe and the Middle East. Showcases a diverse skill-set with the ability to deliver growth, develop new markets, and manage through adversity. Has illustrated an exceptional eye for talent through acquiring, developing and retaining top cross-sector talent.

EXPERIENCE

South Bay Ford Motors (California/USA) 10/2019 to Present

Customer Relations Management Executive

Use data and customer insights to build and execute a CRM roadmap across channels that engages customers with personalized, targeted and relevant messages for where they are in their lifecycle.

Drive the business through high-level of involvement in the day-to-day operations.

Analyze the business to determine shortfalls and developed action plans to improve market share, Keep up to date prospect and customer data in the CRM system that included customer communications, proposals, sales opportunities, deliveries, and related follow-up activities.

Participate in one-on-one meetings with clients to explain services to guide their choices.

Understand the problems and challenges of clients and identify ways the business could better address those needs.

Grow the business by identifying new sales and business development opportunities.

Seek opportunities to cross-sell or upsell to existing clients.

Provide excellent service to maintain a positive reputation for the business.

Set revenue targets and develop and execute a strategy to meet them

SYNCARDIA SYSTEMS (International/USA) 1/2018 to 9/2019

Global Sales Engineer

Manage USA Sales and Customer Support Coordinators team, Manage weekly sales meeting with pipeline organization, annual target achievement and revenue.

Distributor Management: Distribution agreement execution/renewal, special programs/payments, new distributor vetting/onboarding, Quote generation/follow-up, Identify data and strategies to guide sales efforts, Monitoring implant prospects, patients and outcomes, reimbursement/regulatory environments, e.g., FDA, ISO.

International salesforce management: hospital account and contact creation and maintenance, campaign and opportunity management, reporting

Trade Show/Medical Meeting Management: Opportunity screening, event signup and fees, display/booth equipment, orders/rentals, graphics and audiovisual, satellite events, and educational activities.

Accomplish:

Tracking at 125% of 2019 targeted quota.

Expanded the company market share and opened new market by 35%

GENERAL MOTORS – O’Reilly Chevrolet (Arizona/USA) 2/2015–1/2018

Fleet Commercial Sales Executive

Drove the business through high-level of involvement in the day-to-day operations.

Analyzed the business to determine shortfalls and developed action plans to improve market share, Kept up to date prospect and customer data in the CRM system that included customer communications, proposals, sales opportunities, deliveries, and related follow-up activities.

Established short and long-term performance goals, Reports objectives, activities, analyzes status reports to management, Work independently to build and expand the dealership’s client base, Use innovative sales prowess to contact new business leads and generate interest with potential customers.

Assist customers in all aspects of the sale, complete sales orders and related paperwork, explain warranties, answer all customer questions, and handle any special customer requests as needed.

Accomplishment:

Expanded the company market share and opened new market by 35% during 3 years.

Exceeded 2017 quota at 125%

Honor of the top sales achiever and best customer survey in 2016 and 2017

GE HEALTHCARE (INTERNATIONAL) 5/2004–12/2014

Sr. Sales & Marketing Engineer/Business Development Manager

Responsible for sales and marketing of X-Ray, CT scan, MRI, Mammography, and Ultrasound

Managed cost sheets, generated quotations and tenders,

Market analysis planning and a new opportunity, weekly sales meeting with pipeline organization, annual target achievement and revenue.

Project management for new project installation (Site prep, installation team, training team), service team meeting, customer support training.

Attended technical discussion meeting/site visit with Biomedical Engineering, End users and Technicians.

Trade Show/Medical Meeting Management: Opportunity screening, event signup and fees, display/booth equipment, orders/rentals, graphics and audiovisual, satellite events, and educational activities.

Accomplishment:

Expanded the company market share and opened new market by 60% during 10 years.

Attained 2005,2006, 2007 and quota at 125%

Exceeded 2008,2009, 2010,2011 quota at 135%, Exceeded 2012, 2013 quota at 150%

Honor of the top territory achievement in 2010,2011 and 2012

COMPUTER SKILLS: Excel, Windows XP, MS-Word, MS PowerPoint, Salesforce, CRM and Master Control

LANGUAGES: English, Greek and Arabic

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