Customer Service Manager

Larissa D Mckimmey

402-***-**** ***********@*****.*** 522 South New York,

Hastings, NE 68901

Professional Summary

Seeking a position utilizing my experience, skills, and knowledge to provide excellent customer service, meet company goals, and learn new things. Ability Summary Strong customer service experience; able to provide accurate information. Hard worker and fast learner; always takes a job seriously. Able to admit when wrong and will ask questions if I don't understand something. Skilled in operating a cash register and using a computer. Experience answering multi-line phone systems and providing assistance. Previous experience in HIPAA regulations and reading insurance cards. CPR Certified adult and child CPI trained courses 1-7, 10 Strong multitasking skills; able to complete tasks on time. I also have my Life and Health,property and casualty License.

Skills

• Cost reduction and analysis

• Ability to multi - task

• Leadership and

team-building skills

• Customer satisfaction

enhancement

• Customer relationship

management

• Excellent problem-solving

skills

Experience

IN BOUND BENEFIT TELEMARKETER SIGNATURE COMMERCIAL CONSULTANTS/ PRINCIPAL -DREW -DES MOINES,IA -6901 VISTA DR 50266 515-***-**** OR 1-888-***-**** DATES: 9/2019 TO 3/2020

● MULTI MONITORS

● MULTI SCREENS

● INBOUND CALL TAKER

● MULTI PROGRAMS

● HIPPA

● CUSTOMER SERVICE

● SOME CODING

● DENTAL BENEFITS

Producer/Secretary -Kristy Schleeman Agency- 2727 west 2nd street suite 471 Hastings, Ne -February 2019 to August 2019

● Answer phone

● Send fax /email

● Write policies

● Quotes

● Marketing

● Customer service

● Pay premiums

Kitchen Manager - Casey's General Store, Juniata NE October 2016 - December 2019

• Conducted regular staff performance reviews.

• Created the work schedule for the kitchen staff.

• Decreased food cost by 5% by auditing previous practices and developing new ordering procedures.

Demonstrated effective skills in safe food handling and conducted workshops with staff to promote cleanliness and safety in the kitchen. Elevated the guest experience by spending time focusing on top quality food, service and a pleasing atmosphere. Encouraged a positive work environment by advocating open communication and respect.

• Evaluated pest management strategies in order to keep facility pest-free.

• Led a restaurant to see increases in sales by committing to food quality, top service and effective promotion.

Recruited, trained and oversaw a staff of 0 servers and 9 cooks in a fast-paced general store.

• Reordered store supplies each week to help drive down costs for the store it self as well.

Team Leader - Mid Plains Center for Behavioral 918 W 4th, Hastings, NE services-YCS Hastings office December 2015 - September 2016

• the team leader at Youth center-day reporting center in Hastings.

• I work with at risk Youth in the age range from 13-19 yr old.

• Thave had up to 6 kids in my supervision so far but could have more.

• I do transportation, group sessions(life skills), help with academics, and community service, but also help them choose better life styles to get a better chance at life and become better citizens.

• Collaborate with parents, schools and Probation officers to help supervise the youth.

• I do set goals for youth as well as interview (intake) with youth and family to start.

• Email, phone, fax, scan to email and to the Essentia system and do daily/weekly reports to the Judicial/probation office.

Pharmacy Cashier - Walmart Bakery and Pharmacy,

Hastings NE September 2008 - August 2015

• Greeted and assisted

customers.

• Operated a cash register to process customer

payments.

• Ordered medications for

customers.

• Prepared and sent customer orders thru

mail.

• Followed HIPAA regulations and confidentiality

policies.

• Baked bread, donuts, and other

goods.

Day Care Assistant -

Children's Ark, Hastings NE

-February 2003 to August 2008

• Cared for children including changing diapers and dressing.

• Prepared and served healthy meals and

snacks.

• Planned and implemented games and

activities.

• Answered multi-line telephone system and provided assistance.

• Performed daycare closing

procedures

EDUCATION

HASTINGS SENIOR HIGH -

DIPLOMA 1998

Associate's degree - Central Community

College, Hastings NE

May 2002

LIFE AND HEALTH INSURANCE

LICENSED JAN.2019

PROPERTY AND CASUALTY INSURANCE LICENSED APR.2019

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