SUMMARY

Master degree in Computer Networking from University of Bedfordshire - UK

CCNP Enterprise, CCNA (Routing and Switching) and CCNA Wireless Cisco certified with strong experience in Network management/ configuration

Proven success through maintaining focus on achieving results, meeting deadlines and surpassing expectations of management

Excellent analytical problem solving, technical writing, verbal communication, and interpersonal skills

Sound knowledge of various technical topics through constant research and training and keeping up-to-date with the new advanced information technology

TECHNICAL SKILLS

Solid understanding and significant experiences with TCP/IP internetworking, WLAN / LAN / WAN architectures, routing and switching protocols, and Wireless Technologies provided by different vendors like Cisco, Meraki, Aruba, Motorola, Ruckus and others, Routers and Switches

Significant experience with implementing access policies, routing protocols including RIP,

EIGRP, OSPF, BGP, and MPLS, layer 2 protocols such as Spanning Tree, MSTP, Ether channel, VTP, 802.1q and VLAN technologies

Great experience with creating documentation, diagrams, policy and procedures pertaining to the data

and optical networks

Extensive experience with configuring Cisco: (2900,3600,3700,3900,4431,4451x,4461 and ASR1001x) series routers and Cisco (Catalyst 3560X, 3750X, 3850, 9200,9300 and 9500) series switches, and Cisco (3504, 508, 5520 and 9800) Wireless Lan Controllers series, Cisco(1130-3500, 1600-3600, 1700-3700, 1800-4800, 9115-9130) Access Points series

Strong knowledge and experience of software and network monitoring tools including Cisco ACS, Prime, Solarwinds, inSSIDer, AirMagnet, Visio, Wireshark and MS Office

Result-oriented, problem solver, punctual, fast leaner, excellent communication skills, Ability to work

independently and in a team environment, successful leadership, comfortable under pressure

PROFESSIONAL EXPERIENCE

Network Engineer 8/2019-Present

PSAV, Chicago, Illinois

Design, test, implement, upgrade, configure of infrastructure network such as Cisco, Ruckus and Meraki in new or existing infrastructure

Install, manage and configure Aptilo Access Controller gateway for access control, usage monitoring and policy enforcement in Wi-Fi networks

Conduct wireless site surveys with AirMagnet as per project requirement and on-site assessments and preparing schematic diagrams for recommended and efficient continuing supports/installations

Develop and maintain technical network documentation and training courses for an infrastructure network and applications by following departmental standards and practices

Coordinate and support to clients and provide technical assistance during install/upgrade/cutover on phone or on-site as well

Responsible for staying current with approved network hardware and software vendors such as; Cisco, Ruckus, Meraki, and Solarwinds

Collaborate with sales engineer teams to understand customer requirements and provide on all network designs required

Network Engineer 2/2018-8/2019

GuestTek Interactive Entertainment Ltd., Chicago, Illinois

Installed, configured, tested and deployed all new hardware, systems, and software for networks such as routers, switches, firewall, and wireless access points for Cisco, Aruba, and Ruckus products

Provided onsite/remote troubleshot for LAN/WLAN/WAN connectivity issues and break fixes to existing customer sites and technical support to contractors

Ensured all work is completed to a high standard and agreed processes

Provided a high level of customer care, and ensure whenever possible, customer issues are resolved within SLAs

Maintained and updated system and network documentation, provided formal status and updated as required

Implemented High-Speed Wireless (802.11a/b/g/n/ac) Internet Service for the Hotel Industry which includes the wireless network

Performed a wireless site survey with AirMagnet site survey as per project requirement and provided site survey report and improvement recommendation

Managed, monitored and configured WLC (Wireless LAN Controller) to add an Access Point to the group and upgraded them

Network monitoring and performance tools such as Solarwinds, Cisco Prime and ISE

Worked with third-party vendors for new project implementations related to network support

Solved day to day tickets by the REMEDY ticketing system

Network Engineer 6/2016-2/2018

CDW Company, Vernon Hills, Illinois

Installed, upgraded, and configured operating systems and software, using standard business applications as well as CDW’s proprietary software packages

Configured, installed and troubleshot Switches: Cisco (3850, 3750, 3560, 2960, SF300, Nexus C5548, Nexus 7000) HP 1820, Routers: Cisco (1921, 2921, 2911, 3560, 4451 ISR, 819-4G), Servers: HP (DLK360 gen9, DL380 gen9, DL60 gen9, ML350 gen9, DL20 gen9, MicroServer E3 gen8) DELL (R730 Xeon, R630) and Cisco UCS C220 M4, Access Points: Cisco (Air-Cap 3702E, Air-Cap 1602E, Meraki MR32), Cisco Aironet (1600 and 1700), Chassis Cisco (Catalyst 4510R-E, Catalyst 4507R-E), Firewall: Cisco ASA Firewall 5500 Series

Troubleshot problems with computer systems, including hardware, software, network and peripheral

equipment

Built and organized the orders depending on the picks requirement

Installed, configured, and managed Red Hat enterprise Linux and Server 2012

Setup, configured and managed VMware and Activated iLO on HP, Dell, and Lenovo Servers

Performed password recovery and stacking catalyst switches

Managed, configured and troubleshot on Cisco routing and switching protocols: RIP, OSPF, EIGRP, BGP, HSRP, VRRP, GLBP, Spanning Tree/RSTP, VTP, and VLANs

Created and maintained documentation of the network infrastructure by MS Visio

Configured and tested every system to ensure 100% quality

Network Engineer 6/2015-4/2016

Zakiant, LLC, Aurora, Illinois

Installed, configured, upgraded, managed, and troubleshot Cisco Routers, Switches, Access Points and Firewalls

Implemented various network technologies and routing protocols including RIP, EIGRP, OSPF, BGP, and layer 2 protocols such as Spanning Tree, MSTP, Ether channel, VTP, 802.1q and VLAN technologies

Monitored network performance to determine whether adjustments need to be made

Solved day to day tickets

Participated in meetings & discussions with team members regarding network activities/projects

Configured and provided support for remote VPN connections

Documented and drawn in Microsoft Visio network configuration and operational procedures

Network Engineer II 9/2012-5/2015

Al Sahwa International Schools, Muscat, Oman

Setup, configured, deployed, managed and troubleshot LAN and WLAN including Cisco devices (Routers, Switches, Firewall, and Access Point)

Installed and configured Cisco 2811, 2851, 2911, 2921, 2951, 3640, 3825 Routers and Cisco

2950, 2960, 3550, 3570, 3750, 4500 Switches

Configured and troubleshot the Cisco Access Point (Aironet 1100, 1200, 1600, 1700, 3500 series)

Maintained and evaluated daily logs for all content filters and firewalls

Monitored and optimized routers and switches in each site and performed health checks

Implemented switching technologies like Spanning Tree Protocol, VTP and VLAN security on L2 and L3 layer switches

Troubleshot and monitored network performance to determine whether adjustments needed to be made

Significant experience implementing routing protocols (including RIP, EIGRP, OSPF, and BGP)

Diagnosed and repaired all Wi-Fi issues including coverage, noise, and overall connectivity

Network Engineer I 5/2009-9/2012

Al Sahwa International Schools, Muscat, Oman

Supported over 1280 students and 170 faculties by identifying and resolving all network connectivity problems and faulty hardware components; sent cases to Manage Engine Service Desk Plus system, ticketed cases, enabling quick first-tier support by supporting and teaching end-user about various applications

Administered (PC, Laptop and Smart device) connectivity to LAN, WLAN, the internet, email, and corporate applications

Installed, configured, managed and maintained Cisco 2811, 2851, 2911, 2921, 2951, 3640, 3825 routers and Cisco 2950, 2960, 3550, 3570, 3750, 4500 switches

Configured and troubleshot Cisco routers and switches using different routing protocols like RIP, OSPF, EIGRP, BGP as well as static routing

Worked with the team to resolve tickets and troubleshot L3/L2 problems efficiently.

Monitored and Troubleshot the Wireless Environment

Site survey for the new projects

Preformed IOS upgrades and reconfigured devices afterward

Configured multicast domain for streaming CCTV video camera

Maintained designed documentation by regularly updated as and when the changes in the networks

are done

Created, managed and maintained all users’ Accounts, Passwords, Group Policy and OUs in Active Directory and Exchange servers

Created, maintained and managed windows templates through Hyper-V manager for all students, staff, and faculty

Setup, deployed, managed and maintained Smart devices such as Apple TV, iPads and Tablets

Supported the procurement department by obtaining quotes from local suppliers, ensuring the purchase of great quality IT supplies

Performed, supported and monitored Kaspersky anti-virus

Performed and scheduled system backups and assist with disaster recovery plans and testing in addition to maintaining and monitoring system performance to ensure network integrity and functionality

Maintained and updated hardware and software inventory records

Imaged with MS Windows operating systems XP, 7

Systems Support Manager 8/2007-4/2009

Asiacell Telecommunications Company, Baghdad, Iraq

Organized, directed, controlled and evaluated the operations of the IT department

Monitored the IT ticket incident management system to ensure timely acknowledgment of technology support requests

Prioritized ticket requests, distributed/escalated requests to appropriate IT, team member

Analyzed and troubleshot computer support problems, applied knowledge of software, hardware products and services to resolve problems of end-users

Working in windows server 2003 and 2008 R2 to manage Users, Computers, OUs, Groups and Access Policy

Managed team of 6 end-user support staff members by identifying tasks for each member according to specific situations

Provided technical assistance to 10 end users twice a week for various problems, remotely and on-site

Prepared regular weekly help desk activity reports; identified key performance indicators and Service Level Activities

Assisted the finance department by obtaining the quote from global and local suppliers, ensuring the purchase of great quality IT supplies

Ensured all desktop hardware, peripherals and software items were successfully installed, according to the IT policy and standards

Installed, configured and troubleshot network Cisco routers, switches, and firewall

Maintained inventory of all equipment, software and software licenses

Managed supported and backup applications software

Administered supported and monitored Symantec anti-virus

IT Support Specialist 1/2000-8/2007

Future for Computers and Electronic Trading Company, Baghdad, Iraq

Assembled, installed, configured, maintained and troubleshot various hardware branded (HP, Dell, and Lenovo) and non-branded (Desktop and Laptop), Windows, software, applications, and anti-virus

Provided supervision to the unit, ensuring the strong performance of all personnel, services, and technology

Setup configured and troubleshot satellite internet modems (iDirect, Hughes) and wireless networking equipment

Configured, managed and troubleshot Cisco (Routers, Switches, and Access Point)

Activated Switch ports and assigned to the VLAN

Managed and troubleshot Active Directory Domain Services in Windows Server 2003

Developed standard images for deployment to workstations and laptops

EDUCATION

MS, Computer Networking, University of Bedfordshire, Luton, UK, 2014

CERTIFICATIONS/LICENSES

Cisco Certified Network Professional (CCNP) Enterprise License ID – (CSCO12954176)

Cisco Certified Network Associate (CCNA) Routing and Switching License ID – (CSCO12954176)

Cisco Certified Network Associate Wireless (CCNA-Wireless) ID – (CSCO12954176)

PROFESSIONAL DEVELOPMENT

CCNP and CCNA (Routing and Switching) Training, Microtrain Technologies institute, Lombard, IL

Time Management Training Course

Destiny Library Manager Essentials Training Course (Follett Software Company)

iFollett Professional Development Workshop (Follett International Company)

KasperSky Lab Technical Course

Oracle Developer Suite 10 G Course, (Oracle SQL Command, PL/SQL, Forms1, Forms2, and Report)

GSM Fundamentals Course (Asiacell Telecom Platform for Engineer Course-Group 2)

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