Customer Service Administrative Assistant

Mohammad peymani

Relocating to Austin, TX https://www.linkedin.com/in/mohammad-peymani-9120a0b9/ adcmot@r.postjobfree.com 919-***-****

Technical Support Specialist Helpdesk Technician

Dedicated helpdesk professional currently providing technical support in a 250+ user environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.

Expertise:

— Technical Troubleshooting

— End User Training

— Virus Detection, Removal & Prevention

— IT Infrastructure & Performance Tuning

— System Upgrades & Optimization

— Security, Backup & Recovery Solutions

— Technical & User Documentation

— Mobile Device Management

Technical Summary

Certifications:

• CompTIA A+, October 2019 to October 2022 • Professional Administrative Assistant, Wake Tech Community College, December 2016 to Present • AutoCAD, Wake Tech Community College, June 2017 to Present • Translators and interpreters, Wake Tech Community College, May 2017 to present

Platforms:

Windows, Linux, Mac OS X, iOS, Android

Networking:

LANs / WANs / SANs, TCP / IP, DNS, Wireless, Cisco Routers & Switches, Firewalls, Active Directory Domain Controllers

Hardware:

iPads, iMacs, tablets, desktops, laptops, printers, scanners, projectors

Applications:

Zendesk, Absolute, McAfee Antivirus, Jamf, Mobileiron, Conectionwize

Professional Experience

ADVANTAGE SOLUTIONS, Santa Ana, CA IT support specialist, 10/2019 to 02/2020

Maintain and support systems, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments.

Closed 95% of trouble tickets on the first call without escalation.

Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.

Recommended computer products and applications to improve productivity.

Assisted office staff with computer application questions.

Performed upgrades and installed updates.

MACY’S, Santa Ana, CA Furniture & Mattress Specialist, 05/2018 to 10/2019

Consult on high end furniture, mattress and rugs with wealthy clients.

Place special order for individuals and business.

Answer detailed questions about origin of each piece, including type of materials, location of manufacturing, and workmanship involved.

Emailing, Fax, and phone calls to customer service and credit department to solve customers’ problem.

DILLARD’S, Raleigh, NC Sales Associate, 05/2017 to 01/2018

Processed customer purchases and returns

Assisted customer on floor

Performed inventory checks

Phone calls customer service and credit department

PARS ONLINE, Rasht, Gilan, Iran IT analyst support, 09/2014 to 08/2016

Provided level 1 and 2 technical support for 150+ users. Ensured quick resolution of user concerns and escalated more complicated issues to helpdesk managers.

Cut incident callback rate by 12%; used technical, analytical and communication skills to accurately identify user needs and provide effective solutions.

System security, backup and recovery

Maintaining and repairing workstation

Troubleshooting different computer issues

Workstation installing and configuration

Installing, configuration and troubleshooting network routers, switches, load balancers, and security devices.

Assisting the IT department with various IT-related upgrades, projects, and tasks.

Communicating technical information to IT staff members.

Creating user accounts, permissions, and mailboxes.

Resolving network related issues in a timely manner.

Performing configurations backups and disaster recovery operations.

Administrating Windows, VMWare, and Linux server systems.

Education & Training

Irvine Valley College, Irvine, CA Associate of Local Area Networks (Cisco)

Courses: Information and Communication Technology Essentials (CompTIA A+) Computer Network Fundamentals (Network+) Systems and Network Administration (Linux+) Introduction to Outlook

Islamic Azad University of Khoy, Khoy,West Azerbaeijan, Iran B.S Mechanical Engineering

Corse: Programing (Matlab) Management

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