Customer Service Employee Relations

RESHUNDA JACKSON

Houston, TX ***** 713-***-**** ********.*******@*******.*********.*** linkedin.com/in/reshunda-jackson-84418683/

HUMAN RESOURCES ADMINISTRATOR

Highly skilled HR professional with 10 years of experience, specializing in benefit administration and customer service. Committed to driving company success, implementing organizational solutions, contributing to high employee and customer satisfaction, and building strong business relationships at all levels. Core competencies:

EMPLOYEE RELATIONS BENEFITS OUTSOURCING FINANCIAL MANAGEMENT CLIENT SERVICING PROBLEM RESOLUTION

401K PLANS INSURANCE ANNUITIES HEALTH AND WELFARE ENROLLMENT BENEFICIARY DESIGNATIONS

CAREER HIGHLIGHTS

Completed a three week training to process Required Minimum Distributions and immediately set up successful processing without any assistance.

Recognized by leadership for providing exceptional customer service and problem resolution.

PROFESSIONAL EXPERIENCE

ASURION/Cypress Station. Houston, Texas 2018-Present

Work at Home Technical Support/Customer Support Expert

• Assist customer with troubleshooting wireless devices, resolving technical issues with mobile data connections.

• Assist customers with adding email accounts to devices

• Assist with backing up data and restore data to another device4

• Assist customer with device activations

• Remotely troubleshoot devices with remote access which allows remote control of devices

• Assist Verizon Wireless with processing claims via chat for lost, stolen or damaged devices

AIG/American General Life Insurance Company, Houston, TX 2015 - 2018

Customer Service Representative II

Assisted Annuity Policy Holder’s with questions regarding balance, interest rates, withdrawal options, beneficiary designations, change of ownership, surrender charges/penalties, required minimum distributions, and systematic withdrawals.

Used SAP to locate issued and cashed checks and reissue lost checks.

Helped Agents with policy inquiries and information.

AON HEWITT, The Woodlands, TX 2009 - 2015

Customer Service Representative II / Benefits Specialist / Life Benefits Specialist

Supervised 15 - 20 members Client Team charged with resolving escalated calls from employees

Assisted employees with health and welfare enrollments, qualified status changes, beneficiary designations, and plan questions.

Resolved employee inquiries related to 401K enrollments, distributions, rollovers, loans, hardship withdrawals, and plan investment options.

Obtained required documentation to process Notification of Death for employees and covered dependents.

Created beneficiary accounts and processed asset transfers to accounts.

EDUCATION

Associate of Science in Business Administration Completed 03/21/2019

Bachelor of Science in Business Administration-Human Resource Management/Project Management

10/2020

Colorado Technical University, Colorado Springs, CO

TECHNICAL SKILLS

Proficient in V-Systems, AGILEnet, Oasys’s, Note Source, Microsoft Office (Word, Excel, PowerPoint, Outlook), SAP, AWD, AWD Go, Lotus Notes, Infonet, Taxport, WorkDay, Microsoft Lync, and Right Fax. CSPro, Citrix, Aspect

Contact this candidate