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Customer Service Designer

Location:
Draper, UT
Posted:
April 03, 2020

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Resume:

CECILY DODGE

INSTRUCTIONAL DESIGNER

CONTACT

801-***-****

adcmm2@r.postjobfree.com

https://www.linkedin.com/in/cecily-dodge-534646a6/

PROFILE

8+ YEARS OF INSTRUCTIONAL DESIGN/LEARNING AND DEVELOPMENT (L&D) EXPERIENCE

OVER 3 YEARS OF ADOBE CAPTIVATE EXPERIENCE (EXPERIENCE USING VERSION 9.0 AND 11.0)

13+ YEARS AS WRITER, COPYEDITOR, AND EDITOR

5+ YEARS IN FAST-PACED RETAIL ENVIRONMENTS

ADEPT AT COLLABORATION WITH SMES, BUSINESS, AND HR PARTNERS TO IDENTIFY TALENT DEVELOPMENT NEEDS, PRIORITIES, AND ENSURING EFFECTIVE CAPABILITY BUILDING

DRIVEN TO SET MILESTONES, PERFORM EXECUTION, AND CONTINUALLY LEARNING AND IMPROVING

EXCELLENT INTERPERSONAL SKILLS, A PROFESSIONAL DEMEANOR, POSITIVE ATTITUDE, AND A STRONG DRIVE TO MEET THE NEEDS OF THE CUSTOMER

EFFECTIVELY MANAGE MULTIPLE LESSONS IN VARIOUS PHASES OF PRODUCTION, MEET CUSTOMER DEADLINES, AND PERFORM WITHIN AN ESTABLISHED BUDGET

STRONG KNOWLEDGE OF ELEARNING SOFTWARE TOOLS

SKILLS

EXCELLENT: ADOBE CAPTIVATE (3+ YEARS), CAMTASIA (1+ YEAR), INDESIGN, MS PUBLISHER, DREAMWEAVER, SHAREPOINT, PHOTOSHOP, VISIO, ADOBE PREMIERE PRO, AND MS SUITE

EXCELLENT: WRITTEN, VERBAL, AND INTERPERSONAL COMMUNICATION SKILLS

HTML5 PROFICIENCY

ADDIE AND TEAM APPROACH

EFFECTIVE PRESENTER TO LARGE GROUPS

VIDEOGRAPHY EXPERIENCE: SCRIPT, VIDEO EDITING, CLOSED CAPTIONING

EXCELLENT ORGANIZATION

EXPERIENCE

Instructional Designer, B3 Group, subcontracted to American Systems

April 2019-Present

CONCEIVE, CREATE, AND MAINTAIN PERFORMANCE AND DEVELOPMENT SOLUTIONS

IMPROVE RESULTS THROUGH INCREASING RETENTION AND IMPROVING ENGAGEMENT FOR THE DEPARTMENT OF DEFENSE’S DEFENSE ACQUISITION UNIVERSITY (DAU).

GAIN POSITIVE FEEDBACK CONCERNING THE QUALITY OF WORK, RESPONSIVENESS TO CLIENTELE NEEDS, AND DELIVERY PUNCTUALITY.

COLLABORATE AS AN EXPERT CONSULTANT FOR SUBJECT MATTER EXPERTS (SMES) WITHIN THE U.S. MILITARY TO GATHER SOURCE CONTENT, IDENTIFY PERFORMANCE OPPORTUNITIES, AND CLOSE KNOWLEDGE ON PERFORMANCE GAPS

ABREAST ON THE LATEST L&D TECHNOLOGIES AND TOOLS, DEVELOPMENTS, AND TRAINING (ELEARNING: CAPTIVATE 11.0 AND DAU’S DART PROGRAM)

DEVELOP CONTENT OUTLINES, FACILITATOR GUIDES, CLASSROOM COURSE MATERIALS (BOTH LMS DIGITAL AND PRINT MATERIALS), STORYBOARDS, MULTIMEDIA PLANS AND REQUESTS, A/V SCRIPTS, AUDIO RECORDINGS (WRITING AND RECORDING AS A VOICE-OVER ARTIST), AND SUPPORTIVE/ARCHIVAL RESOURCES.

Instructional Designer, subcontracted to TechTrep Academy and WarnerBoothe

May 2017-April 2019

COLLABORATED WITH COMPANY STAKEHOLDERS TO EDIT AND RE-DEVELOP ALL EXISTING CONTENT FROM THE TECHTREP LEARNING AND DEVELOPMENT MODULES, USING ADOBE CAPTIVATE 9.0, TO IMPLEMENT EFFECTIVE LEARNING SOLUTIONS, ADDRESS KEY PERFORMANCE GAPS, REFLECT INCLUSIVENESS, RELEVANCE, AND CLARITY IN ORDER TO MEET THE STEM NEEDS OF STUDENTS, TEACHERS, AND MENTORS ACROSS THE COUNTRY.

RESPONSIBLE FOR THE ADMINISTRATION AND APPLICATION OF FEDERAL GRANTS.

CHANGED ALL 21 STEM COURSES TO MAKE COMPATIBLE WITH BOTH THE CANVAS AND CAMTASIA LMS.

DEVELOPED ALL WARNERBOOTHE HUMAN RESOURCE, INTERNET SAFETY, AND CUSTOMER SERVICE TRAINING FOR EMPLOYEES--ALL ARE STILL IN USE TODAY BY WARNERBOOTHE FOR TRAINING THEIR WORKFORCE.

Copyeditor/Instructional Designer, Celergen Swiss Cell Therapy

February 2015-December 2016

DEVELOPED MARKETING PRESENTATIONS, TRAININGS, AND STRATEGIES FOR SALES PERSONNEL AND MEDICAL AUDIENCES INTERESTED IN THE PRODUCT.

SERVED CLIENTELE OF C-SUITE AND PRIORITY CUSTOMERS AS A SINGLE POINT OF CONTACT TO ENSURE QUALITY SERVICE AND OPERATIONAL PERFORMANCE THROUGH IDENTIFYING CLIENT NEEDS AND RESOLVING ESCALATED TECHNICAL ISSUES.

LEAD PILOTS AND USER TESTING FOR CLIENTELE BY COORDINATING AND IMPLEMENTING KEY MARKETING EVENTS.

***

VIDEO LEARNING EXPERIENCE

PIONEERED AS THE FIRST FEMAIL VOICE IN HIGH-PROFILE DEVELOPMENT PROJECTS, INCLUDING YOUTH MEDIA DEVELOPMENT, DAILY MESSAGES, AND COMMUNICATION SERVICES MESSAGING (2012-2014)

SCRIPT WRITER, EDITOR, VOICEOVER ARTIST, ACTOR, AND CLOSED CAPTIONING EXPERIENCE (+8 YEARS).

BASIC KNOWLEDGE OF VIDEO EDITING TOOLS AND FUNDAMENTALS

WILLING/EAGER TO LEARN ABOUT LIGHTING AND SET DESIGN

PLEASE SEE LINKS TO VARIOUS VIDEO PROJECTS BELOW:

oBULLYING – STOP IT

HTTPS://WWW.YOUTUBE.COM/WATCH?V=FYVVE4TR2BI&T=31S

oBEST GIFTS: CHRISTMAS FROM KUWAIT

HTTPS://WWW.YOUTUBE.COM/WATCH?V=D05QU3X96IK

oBEST GIFTS: HOME FOR CHRISTMAS

HTTPS://WWW.YOUTUBE.COM/WATCH?V=LTHWXO2Q9QW&T=18S

oBEST GIFTS: A COLLEGE CHRISTMAS:

https://www.youtube.com/watch?v=RWMB8WcjjR4

EDUCATION

Utah State University

2011-2013

Master of Arts in English Language

Brigham Young University

2006-2011

Bachelor of Arts in English Literature



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