Engineer Support

Dynamic IT Professional with solid

hands-on training. Working experience with

Windows 7/10, Server 2016,Citrix

applications,SSCM, Azure, and as well as

Microsoft Office applications. A friendly

person who can provide excellent technical

support, skilled in helping and training end

users. Excels in fast-paced, high-energy

situations. Excellent communication and

interpersonal skills; thrives in

collaborative, team-oriented environments;

works independently with equal success.

Troubleshooting proficiency

Call center experience

Technical support

Excellent problem solving skills

Knowledge of recent versions of

Microsoft Office (2010, 2013, 2016 and

365)

Understanding of Microsoft Active

Directory and DHCP, DNS Services

Hardware and Software Support, System

upgrades and conversion, Level 1

Helpdesk

AWS

Microsoft Azure

Certificate

PC Age Career Institute

Edison, NJ,

Internetwork Engineer, 01/2020

3.6GPA

New York Presbyterian Hospital

Service Desk Analyst New York, NY 11/2019 to Current Documented 100 incidents weekly & thoroughly all in Service Now. Relate, link, and assign incidents to the appropriate teams and escalate when systemic issues when needed.

Identified/resolved healthcare proprietary systems - specific application issues such as EPIC EMR, Cerner EMR, Eagle,Novell, and All Scripts.

Performed password administration and access support for Active Directory.

Diagnose, troubleshoot, and resolve a range of software, hardware, and connectivity issues. Excel in asking probing questions and researching, analyzing, and rectifying problems.

Responsible for answering service desk calls and providing Tier 1 support for 66,000 end users locally or remotely across NYP,Colombia,and Weil Cornell campuses.

USEReady

IT Specialist Cranford, NJ 03/2019 to Current

Assisted with migration projects to move users from Windows 7 desktops and laptops to Windows10. Used imaging software, downloaded data and software to new machines, and troubleshot any issues.

Provided First Level support for Dell,HP and Lenovo laptops and desktops.

Disassembled and Reassembled 300+ computers and phones in a relocation project to clear out an entire building. Reimage over 50 PC's weekly in a timely manner.

Received troubleshooting and service request tickets via Auto Task TUMI

Network Analyst Edison, NJ 09/2019 to 10/2019

Worked with outside vendors and teams to develop voice and data wiring infrastructure.

Configured and installed routers, switches and wireless controllers. Assisted in installing and migrating Cisco Meraki equipment throughout 150 stores across the US.

Albert

Glenn

M. *******@*****.***

C. 201-***-****

East Orange, NJ 07017

Summary

Skills

Education and Training

Experience

AG

Completed continuing education in

Certificate in Internetwork Engineering

consisting of certification training for:

CompTIA A+, CompTIA Network+,

Security+, Microsoft Certified Solutions

Associate (MCSA), Cisco Certified

Entry Network Technician (CCENT) and

Cisco Certified Network Associate

(CCNA)

NY Jets

IT Support Specialist Intern Florham Park, NJ 07/2019 to 09/2019

Assisted the Network Services help desk team with troubleshooting issues pertaining to local workstations, printers, mobile devices

(smartphones), and file shares.

Performed over 50 laptop imaging software updates for coaching staff & new users during training camp.

Install and configure applications for end-users & coaching staff. Created user accounts, assigned permissions,installed hardware and software on desktops and laptop.

Walk the end user through any diagnostic or technical steps that need to be completed in order to resolve the issue. ADP

Renewal support specialist Florham Park, NJ 10/2018 to 03/2019

Helped Renew Small business clients yearly premiums in excess of

$30,000 per month.

Performed data entry to compile renewal documents into resolutions for quick access to client information.

Counseled clients on enrollment of themselves and their children into Medicaid, Child Health Plus and Family Health Plus programs. Responsible for all communication with our small business clients regarding annual group health.

Assisted Health & Benefits Department in meeting crucial deadlines for small group market renewals.

Renewed 8-10 small business clients daily

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