JEROME WILLIS

**** *********, **. *** # *** ~ Frisco, TX. 75034

314-***-**** ~ adcml2@r.postjobfree.com

SUMMARY

Systems Administrator with more than 20 years of experience optimizing business productivity by executing quality driven technical service to internal and external clients. A leader who works well with a team or independently with minimal supervision. Proven ability in prioritizing multiple work assignments, while providing excellent service. A quick learner who applies new knowledge within the enterprise system that delivers immediate customer resolutions.

TECHNICAL SKILLS

Software:

Windows Sever OS (Windows 2016, 2012 R2, 2012, 2008, 2008 R2, 2003, 2000, NT 4.0) Microsoft Azure. Microsoft Office Suites (Office 365, 2016, 2013, 2010, 2003 and 2007) UNIX (Sun Solaris, AIX),VMware ESX Server 6.5, 6.0. 6.5,vMware vRealize Operations 7.5, Nimsoft,,HP SIM, Cisco IMV Supervisor, OpenVMS (AXP/VAX), VNC, PC-Anywhere, Apache Web Server, IIS 10.0/8.0/7.5/6.0, Infoblox 8.2m multinet TCP/IP, DECnet, UCX, Microsoft SCOM, Splunk, SCCM, BigFix, Proxy Server 2.0, Symantec Backup Exec, Active Directory, BES (Blackberry Enterprise Server)and Trend Micro Internet Security/Kaspersky antivirus McAfee ePolicy Orchestrator,McAfee Move, Dell Change Auditor, ServiceNow application, Citrix Director/Studio, GoAnywhere, Ansible Tower.

Hardware:

Cisco UCS B-Series Blade Servers, HP Blade system Blc7000 server; HP ProLiant ML 350 and DL 360 servers; Dell Raid Disk Arrays, PC's, Network/Memory Cards, Dell 24XX, 25XX,48xx servers, Dell PowerEdge T640, HP3000 servers, Printers (Okidata, Lexmark, and HP Lasers), Intermec- Scanners/Wedge Readers, Sun Microsystems Servers (Sun Blade100, 2000, Sun External Ultra SCSI Devices), IBM RS/6000, APC and PowerWare-UPS systems.

PROFESSIONAL EXPERIENCE

HCL Technologies (Feb 2019 - Current )

Wintel/Windows Engineer(L3)

Provide day-to-day Windows OS support responding to incidents, service request, change/problem management.

Contributes to training staff and creating SOP’s and knowledge articles for the Service Now CRM system.

Working knowledge of IBM Systems Director, Dell OpenManage, Cisco UCS Manager, and HP IRS, HP OneView.

Work with 3rd Party vendors and internal customers, interfacing with management personnel, to accomplish requested technical tasks

Moderate knowledge of VMware SRM, vRealize Operations Manager, Configuration and Update Manager.

Follow policies and procedures for change, problem, and incident management

Perform planned Operating System upgrades in conjunction with the Server Engineering team

Deploy VMware security/bug fixes to ESXi hosts and MS Security patches to Windows servers including service packs, and perform any other planned maintenance activities on an established cycle

Coordinate and perform physical to virtual migrations and the decommissioning of the migrated physical server(s)

Deploy new virtual servers via Ansible automation tool.

Monitoring server activity (performance, uptime, CPU, hardware downtime) via infrastructure dashboard.

Provide IIS administrative support for company web base content; experience with IIS version 8.5 through version 10. Typical support calls to address application pool memory issues, HTTP errors, and logon issues.

Participates in a 24/7 on-call rotation.

Responds and address server hardware issues; coordinate the hardware calls and establishes communication with the stake holders towards full server restoration.

Participates in after hours and weekend projects to address mass hardware upgrades, new software update and OS patching via BigFix.

Support VMware hypervisor version: ESX 6.5, address sever hardware failure, performance monitoring and VMware upgrades

Assist with Major incident Management calls, to address Tier1/Tier 2 hardware or application issues.

AmerisourceBergen (Nov 2016 – Feb 2019)

Infrastructure Engineer II

Deployed new production and test server instances via the Microsoft Azure(Iaas) service via public cloud computing platform.

Reacted to system errors and critical alerts via e-mail or monitoring system dash board.

Provided Active Administration for user accounts (reset passwords, unlock accounts, address folder/file permissions security settings)

Followed and executed Change Management process to address high availability servers; planning process, and implementation towards remediating on-going issues, or introducing new systems to the infrastructure.

Installed/Configured Production/Development/Test Systems to support or enhance infrastructure solutions.

Supported VMware hypervisor version: ESX 5.5 and 6.0

Participated in the 24/7 on-call weekly rotation and bi-monthly patching of servers.

Assisted with training new team members and mentors and provides guidance to less experienced personnel.

Ensured closures to incidents, requests and server builds meets the customer’s expectations.

Responded to incidents and customer requests via Connect Now CRM system

Evaluated and makes new recommendations to infrastructure practices that helps to streamline processes.

Contacted and communicated hardware and application related support issues with 3rd party vendors to address symptoms and provide proactive solutions.

Responded to server decommission requests per infrastructure best change management practices.

Escalated incidents and requests when appropriate teams to address issues outside the Windows System Administrators boundaries (i.e., access, or environment).

Collabera, Inc. (Contractor for Enterprise Holdings) (Aug 2014 – Nov 2016)

Windows Systems Engineer

Provided Windows Server Core support for a 5,000 Windows Server Environment (Windows 2003 Server Enterprise Edition, Windows 2008 R2, Windows 2012).

Supported and Maintained Windows Server 2008 Printer Cluster System for over 2,000 Printers (HP and Lexmark printers)

Monitored Windows Server Systems for network and hardware related issues via HP SIM, SCOM monitoring tools and use of HP ILO.

Established partnerships with outside vendors (HP, Microsoft, and VMware), to address infrastructure software and hardware related issues.

Provided remote support to Rental Branch sites (File & Print Servers, Terminal Server and Backup issues).

Analyzed systems failures and made recommendations for permanent solutions (Additional Memory, software updates, and hard drive expansion)

Administered user accounts (reset passwords, unlock accounts, address folder/file permissions security settings)

Followed Change Management process to address high availability servers; planning process to prevent Global/Local outages

Maintained relationships amongst departmental groups within the infrastructure, to address solutions and share knowledge base

Provided minimal Support the virtual server environment (VMware ESX 5.0 Update 4, VMware vCenter Lab Manager)

Supported and analyzed issues with infrastructure secure remote access services server running Forefront Unified Access Gateway 2010 (UAG).

Astadia, Inc. (Contractor for AB-Inbev) (Aug 2012 – August 2014)

Windows Administrator

Supported scheduled after-hours maintenance over 1,500 Windows Server Based Systems (Windows 2003 Server Enterprise, Windows 2008 Standard 64Bit R2).

Managed escalations and sub-cases through HP Service Center, to ensure timely and high quality incident resolutions.

Maintained and administered AD user accounts, file shares and printing.

Developed and implemented strategies for providing root cause analysis, to reduce incidents and provide increased system availability.

Contacted and communicated hardware and application related support issues with 3rd party vendors to address issues and provide proactive solutions.

Provided technical leadership to internal and external personnel on highly complex system installation processes. Mentors and provides guidance to less experienced personnel.

Worked on knowledge management and the process to transfer to Standard Operating Procedures and added information to internal Wiki page.

Performed Microsoft SCOM administration and Nagios alert systems tasks as required, such as the following Windows Server health checks (hardware, free disk space, memory, CPU, bug checks, and antivirus).

Deployed Windows Servers: Physical and Virtual VMware Guest servers according to architected and engineered specifications using enterprise deployment tools.

Communicated appropriately and effectively with project managers, co-workers, customers and supervisors, maintaining awareness of project status and any potential delay, situation or concern that may affect the outcome of the projects.

Maintained and administered decommission requests as it relates to computer system turndowns and all tasks associated with computer systems removal from network.

Apex Systems, Inc. (Contractor for Enterprise Holdings) (Nov 2011 – Aug 2012)

Windows Systems Engineer

Provided Windows Server Core support for a 5,000 Windows Server Environment (Windows 2003 Server Enterprise Edition, Windows 2008 R2).

Supported and Maintained Windows Server 2003 Printer Cluster System for over 2,000 Printers (HP and Lexmark printers)

Monitored Windows Server Systems for network and hardware related issues via HP SIM, SCOM monitoring tools and use of HP ILO.

Established partnerships with outside vendors (HP, Microsoft, and VMware), to address infrastructure software and hardware related issues.

Provided remote support to Rental Branch sites (File & Print Servers, Terminal Server and Backup issues).

Analyzed systems failures and made recommendations for permanent solutions (Additional Memory, software updates, and hard drive expansion)

Administered user accounts (reset passwords, unlock accounts, address folder/file permissions security settings)

Followed Change Management process to address high availability servers; planning process to prevent Global/Local outages

Maintained relationships amongst departmental groups within the infrastructure, to address solutions and share knowledge base

Provided minimal Support the virtual server environment (VMware ESX 4.0 Update 4, VMware vCenter Lab Manager)

Supported and analyzed issues with infrastructure secure remote access services server running Forefront Unified Access Gateway 2010 (UAG).

Metro Heart Group, St. Louis, MO (Jan – Nov 2011)

Systems Administrator

Installed, configured and provided iPhone support for new and existing users through

AT & T Business Direct web interface.

Provided continual support with the backup and recovery tasks via Backup Exec 2010.

Administered over 200 users (setup and maintaining accounts).

Implemented, Configured, and Administered new users on the Cisco VoIP 7900 phones with Cisco Call Manager web interface.

Maintained and updated a total of 42 Windows Servers, 30 virtual servers via VMware vSphere Hypervisor ESXi 5.0 environment; servers running multiple Windows Server platforms (Windows 2003 Server Enterprise Edition, Windows 2008 R2).

Created, and Implemented 40 virtual PC systems via Kaviza VDI application to support remote staff.

Managed and Supported the Windows 2003 Exchange Server, end monitored the E-mail spam filter (GFI Mail Essentials).

Provided on-going support for MS Active Sync for end users hand-held devices

Provided solutions to mailbox recovery due to corruption or deletions

Installed and configured Office Communicator on the Exchange server and deployed on end user's desktops

Setup and Configured end user smart phone devices for access to business mail and

Created and Implemented Ant-virus policies using Sunbelt, Vipre Enterprise Anti-virus software.

Provided minimum Cisco LAN and Router support.

Pushed out Windows Updates with WSUS on post patch-Tuesday schedule.

Assisted with Help Desk calls for 3rd party Electronic Medical Records applications; used Spiceworks as the ticketing system.

Managed and published applications via Citrix Delivery Services Console.

Monitored LAN activity via PRTG Network Monitoring Tool.

Configured and monitored server activity, system problems, and application hosted on servers through Event Sentry real-time event logging.

Created and maintained the company’s two intranet sites using WordPress web development product.

Contacted and worked with outside vendors such as HP, Symantec, Epson, Sunbelt, and Microsoft to address vendor specific issues.

SirsiDynix/Sirsi/DRA, St. Louis, MO (Jan 1999 – Dec 2010)

Systems Administrator (2004 – 2010)

Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

Configured IIS version 6.0 with the basic Web and FTP site setup and configuration, which I provided general connectivity and site support.

Used Microsoft SCCM for software distribution and packaging; pushed software updates using SCCM and Active Directory.

Managed the IT Staff scheduling for the 24/7 on-call rotation and participated in the monthly rotation. Schedule eight associates located in Alabama, Utah and UK.

Installed, configured, and managed virtual computer environments via VMware ESX server and Microsoft Windows 2008 Server Hyper-V.

Managed and administered a 65 user BlackBerry Smartphone Enterprise Server System.

Implemented and managed systems backups through the use of Symantec Backup Exec, and performed disaster recovery operations.

Diagnosed and resolved hardware, software or network and system problems, and replaced defective components.

Systems Administrator

Configured, monitored, and maintained email applications or virus protection software.

Monitored network performance to determine whether adjustments or future changes were necessary.

Provided end user support with the company's Voice-Over-IP phone systems, which included hardware, account settings, and voice mail issues. I also performed fax system installation and troubleshooting.

Conferred with network users on how to solve existing system problems.

Educated and trained staff on new technologies that increased productivity.

Installed operating systems and performed upgrades on major Dell PowerEdge Servers, Sun Microsystems Blade Servers, and HP VAX/Alpha Servers.

Maintained high availability, high capacity on the file and printer application server running on Windows 2003 and 2008 server, utilized by 150 staff members.

Systems Specialist (2001 to 2004)

Provided rapid support that produced immediate solutions to server and client based systems.

Performed multi-systems installations remotely, to be shipped to customer’s sites as production servers.

Traveled frequently to external customer sites, to perform new installations, upgrades and system maintenance.

Participated in a 24/7 monthly rotation.

Evaluated, prioritized and responded to incoming phone calls, email and CRM system requests concerning hardware, software, networking and other computer-related issues.

Computer Operator (1999 to 2001)

Managed internal systems daily, nightly and monthly backups and assured that the backup tapes were stored off-site.

Administered the company external FTP site and managed user’s accounts and delivered needed patches.

Distributed and shipped library automation software via CD to external customers.

Provided external customers assistance with company based library automation software installations.

Maintained and updated the company subscription database server used by external customers for accurate data retrieval.

EDUCATION AND CERTIFICATION

Masters Information Technology/August 2010 - December 2012

Florida Institute of Technology - Melbourne, FL

BA Business Administration/Minor Information Systems, May 2008

Columbia College - Columbia, MO.

BS Management and Information Systems, October 2010

Columbia College - Columbia, MO.

Microsoft Certified Systems Engineer (MCSE) – St. Louis, MO

MCSE, Techskills, Inc. St. Louis, MO.

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