Business Analyst

Jeff Thornburg

**** ***** *****, **********, ***** 75077

972-***-**** / ****************@*****.***

Business Analyst/Product Owner/Scrum Master

SUMMARY OF QUALIFICATIONS

Detail-oriented, motivated professional with proven experience in leadership as well as nine years of business analysis experience and five years of quality assurance experience. Excellent communication skills with associates at all levels with ability to motivate them to successfully complete tasks while meeting deadlines and achieving company goals. Areas of expertise include:

Scrum Project Management Oral/Written Communication Test Plan Execution

Kanban Leadership Requirement Gathering SQL

Agile Business Analysis Quality Assurance Data Analytics/Report Building

EDUCATION, CERTIFICATION, AND AWARDS

Professional Scrum Product Owner I 2017

Professional Scrum Master I 2016

Fort Hays State University – B.B.A. in Computer Information Systems 1999

Dean’s Honor Roll 1997

Eagle Scout 1993

PROFESSIONAL EXPERIENCE

Improving – Plano, TX

Senior Consultant – IT Agile Business Analyst for American Airlines April 2016 – March 2020

Worked on a Development Team, creating and releasing multiple successful projects for the aa.com website.

Led the Development Team as the acting Scrum Master as necessary.

Built strong relationships with various business and IT teams.

Led Scrum meetings such as Daily Scrum, Sprint Planning, Sprint Retrospective and Backlog Refinement.

Demonstrated work the Development Team had completed to the business every two weeks.

Actively worked on process improvements which included shortening the project release process and documentation.

Responsible for creating all project release documentation and coordinating project release activities.

Created test data for the Development Team for more efficient testing.

Worked closely with the Product Owner to gather requirements, create user stories using Rally, refine and prioritize backlog, and demo user stories for user acceptance.

Created Adobe Analytic reports for the Development Team as well as the Product Owner’s Team to help monitor the success of projects released to production.

Associa - Richardson, TX

Senior Technical Business Analyst April 2015 – March 2016

Created the business intelligence reporting framework including setting up a SharePoint Online site, Power BI within the SharePoint site, Powerbi.microsoft.com website, and Power Update.

Built various BI reports using Power Query, PowerPivot, Power View, Power BI Desktop, and Power BI.

Scheduled BI reports to refresh daily or multiple times a day with Power Update.

Developed several Access Web Apps to allow departments to move away from Excel spreadsheets and have a central database for employee productivity tracking.

Trained employees to create BI reports by designing training material and leading a biweekly class.

Worked with various departments within the business to obtain requirements for BI reports.

Quality Assurance Lead of Automation August 2014 – April 2015

Set up automation testing framework with Telerik Test Studio. This included setting up Test Studio on a server to run nightly test scripts and email out test results.

Created test scripts to automate regression testing and to create test data.

Ambit Energy - Dallas, TX

Quality Assurance Team Lead of Automation June 2013 – August 2014

Automated smoke testing by developing C# scripts using Microsoft Coded UI which saved the company over 200 manual hours per release certification.

Supervised building of Selenium WebDriver scripts used to automate work done by the Finance and Collections teams.

Created Coded UI and Selenium scripts to automate functional testing for the QA team.

Implemented reports, emails, and scheduled runs of Coded UI scripts to support continuous deployments to production.

Responsible for designing, implementing, and overseeing the building of the in-house automation tool that will be used to automate regression testing.

Mentored team members by training them in company applications, business knowledge of systems, and SQL.

Accountable for hiring new employees.

Held daily team meetings assigning tasks and resolving issues in order to manage the team and achieve automation goals.

Responsible for updating the team’s progress to management including creating reports and leading meetings to present the roadmap for automation at Ambit Energy.

Quality Assurance Analyst – Automation and Development Teams January 2011 – May 2013

Built Selenium IDE automation scripts that were used to start automating smoke testing.

Supervised the building and implementation of reports and nightly scheduled runs of Selenium scripts.

Responsible for setting up the automation framework including working with the Infrastructure team to set up a server hosting the Selenium RC and the QA automation website.

Tested projects manually using Agile Methodology.

Utilized Rally software to track defects, user stories, backlog items, and tasks completed during each sprint.

Ensured the quality of large-scale company applications by creating detailed test plans and thorough manual testing of the front-end application and the database.

Responsible for manual post-production testing and post-production support of final products.

IT Business Analyst December 2008 – January 2011

Analyzed and reported requests and system errors submitted to the Production Support team to ensure appropriate action was taken to address the issue or request reported.

Managed change request, system error, and request tickets by gathering requirements, writing functional specs, and assuring proper assignment of tickets to developer or data analyst.

Created weekly reports on ticket progression and system outage and performance to provide status updates and weekly metrics to the Management team.

Designed and implemented multiple solutions giving the Operations team additional permissions and functionality within the company’s business applications, reducing the number of issues submitted monthly by approximately 50%.

Led meetings with the Operations team to gather requirements and resolve issues throughout the project development life cycle for large-scale projects.

Developed functional specification documents and test plans.

Tested large development projects.

Supported implementation and post-production issues of projects.

HRsmart - Richardson, TX

IT Business Analyst December 2007 – November 2008

Conducted needs analysis, identified proper workflow for client business needs, and implemented HRIS, background, and assessment integrations with Applicant Tracking and Employee Performance Management systems for clients.

Developed and managed project documentation and crucial timelines for client integrations.

Managed conference calls and web-based meetings with clients throughout the implementation of their product.

Held training sessions for clients upon completion of integration.

Team Lead/Quality Assurance Engineer July 2006 – December 2007

Promoted to Team Lead resulting in increased responsibility for team performance and product quality.

Created test plans for new system functionality and tested high profile applications for company-wide and client roll-out.

Built scripts using Selenium IDE for automated testing of applications.

Mentored and trained Quality Assurance employees.

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