Desktop Support Active Directory

Alexander M. Julian

**** ****** **** ******, ** *0086 678-***-**** ***********@*****.***

Objective

To further my career experience as a computer technician

Experience

Vensure Employer Services – Network/System Administrator

August 2017 – Present

Responsible for migration and administration of Office 365 with AD Sync. Also maintained and migrated on-prem exchange and Gsuite accounts from acquired companies.

Maintained on-prem servers with Hyper-V, Windows server 2008r2, 2012r2, & 2016. Active Directory, file servers, web servers, DNS, DHCP, etc

Maintained PRTG monitoring service to track server and service outages.

Configured and tested server backups with Dell Quest and Veeam.

Rollout of EDR solution, Crowdstrike and responded to any incidents reported.

Configure SAN with iSCSI for on-prem server storage and backups

Built and maintained several networks, with VLANs and VPN tunnels, for remote offices with Meraki switches and various firewall brands, Cisco, Sonicwall, Sophos, etc

Responsible for companywide installation of software and updates using a combination of group policy, WSUS, and PDQ Deploy

Oversaw company penetration testing with Mitnick Security. Worked with management to implement needed security updates

Rollout of companywide MFA for VPN and email systems.

Assisted help desk when needed with on-site support requests.

ACCC Insurance Company – Desktop Support

March 2010 – July 2017

Responsible for the implementation and maintenance of Windows 2003/2008 servers, including but not limited to DHCP, DNS, Active Directory, Exchange, Backup Solutions.

Windows XP/Windows 7/Windows 8/8.1/Windows 10 experience

Answering phone calls and helping internal users with IT problems. Also handled IT issues for external insurance agents

Responsible for implementation and maintenance of routers, switches, and other networking hardware. These include Cisco and Sonicwall Routers and switches.

Responsible for new user setups. User creations in Active directory and Exchange, laptop/desktop setup. Also setup phones (iPhones and Android phones) for field users.

Cisco phone system experience. Hard and soft phones.

Various other IT related projects as assigned.

RaD Services

June, 2007 – July 2009

Responsible for PC repair, hardware and software

Virus removal

Answering phone and assisting customers with computer issues

Travel to customer sites to fix problems

1.Install/fix printers

2.Run ethernet cables through walls when needed

3.Set up new computers for customers

4.Set up patch panels/routers/switches

5.Resolve networking problems

6.Various software problems on customers' computers

Setup users in Active Directory

Experience with Microsoft Word, Excel, Outlook and Power Point.

Education

Lanier Technical College

September 2006 – May 2008

Gainesville College

September 2005 – May 2006

Chestatee High School

August 2002 – May 2005

North Hall High School

August 2001 – May 2002

Interests

Computer software/hardware maintenance, networking

References

References are available on request.

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