Agile Practitioner/Scrum Master/RTE

Joy X. Shi Enterprise Agile Practitioner

** **** ***** *****, ***** Oaks MN 55127 •*******@*****.*** • 651-***-**** OBJECTVE

Seek Enterprise Agile Coach, Agile Program Manager (RTE) or Sr. Scum Master Position SKILL HIGHLIGHTS

Certified and experienced scrum master and enterprise agile coach

Certified and experienced agile program manager and coach (RTE)

15 years of IT management experiences with a record of high delivery rates

Servant-leadership aptitude to guide teams to reach next level of agile maturity and customer’s satisfaction;

A System thinker who coaches agile teams to analyze entire software development environment and to anticipate outcomes, problems, bottlenecks, and dependencies;

Outstanding coordination and communication skills to group diverse teams towards the same delivery goal;

Master's degree in Software System Management;

Certified Change Management expert

CAREER HISTORY

Optum/United Healthcare - End User Technology Solution Development (EUTSD) 4/2015- 2/2020 Enterprise agile coach, scrum master, agile program manager (RTE) Summary: Experiences, skills and achievements in 5 years at OPtum

Successfully built and coached 9 new agile teams to become high performing scrum teams;

Coached Product Owners, agile teams and stakeholders to understand agile and SAFe framework;

Partnered with the Product Owners to guide the agile teams on: release IP planning and its preparation; user story writing and refinement, Sprint Planning and Retrospective, sprint review and Demo;

Coached new product owners on developing product roadmaps, identifying features and user story writing;

Coordinated the events that allow the teams to be successful in the execution: problem solving workshops, testing workshops, deployment readiness workshops, etc. ;

Facilitated and led cross team dependency resolution; cross team impediment removal;

Led agile communities by sharing innovation ideas and practice recommendations;

Facilitated agile maturity assessments in each release for continuous improvements;

Fostered a collaborative environment that teared down silos between groups and helped them act as a whole;

Tracked program level metrics and delivered status reports to stakeholders and teams on weekly basis;

Interfaced with waterfall teams, operations, deployment teams to achieve delivery goal with respects;

Escalated removal of impediments to higher resources;

Led and educated teams on user story estimation; establishing and tracking team velocity;

Persuaded teams to continuously improve through retrospective and innovation;

Facilitated demo to agile teams and stakeholders on weekly basis to ensure high customer satisfaction;

Built the teams to be self-organized and cross functional by encouraging team member swarming and developing T-shaped skills;

Made great contribution to EUTSD’s agile transformation. Following were the agile portfolio, programs, Kanban, Scrum Teams built and coached in 5 years at Optum: WorkspaceOne for Mobility 8/2019- 2/2020

Product description: built a new digital secured platform for mobile users. One of top 2 programs in End User Technology Acted as program manager

Achievements:

Delivered within scope and timeline

Successfully completed 6 pilot waves with a ticket rate less than 2 percent

High stakeholder and customer satisfaction by survey

Well-designed and planned change management for a new product release Optum Help Desk/Support System 1/2018- 8/2020

Product description: Building a state of art platform/products to support Help Desk Acted as Release Train Engineer for a program of 8 scrum/kanban teams Achievements: Support program had been a great success in EUTSD!

Each releases were well prepared and planned;

Fast delivery of values to customers followed by each successful IP planning;

High Stakeholder involvements;

Great collaboration and communication had achieved. Provisioning Scrum Teams Migrate ISRM portal to a new help desk platform - ServiceNow UKS/Bomgar Kanban Team Remote secure access software Productivity Automation Kanban Team Automation

Productivity Services Scrum Team Develop unified support portal for help desk Atlas Chatbot AI Scrum Team Develop AI chat bot and machine learning EUTSD Workspace (VDI) Virtual desktop offerings

Macro Govance Scrum Team Create automated forms to provide a security layer to manage MS Marco RightFax Scrum team Software to allow faxes sent from desktop Mobility Scrum Team Mobile apps

EUTSD Community of Agile Practice

Leader of Lean Agile Center of Excellence (LACE) LACE is a gathering of thought leaders that support, maximize, represent and promote equality, transparency and experimentation within an organization to foster Agile transformation.

Leader of Scrum Master Comp

The community shares agile/scrum practice ideas, success and failure stories and constantly learn and continuous improve our agile/scrum process.

TCF BANK MINNESOTA 6– 12/2014

Agile Coach/Scrum Master Consultant

Successfully delivered the very first agile release in TCF within 6 months

Successfully delivered second TCF top 10 project

Led and built several new agile/scrum teams on multiple projects IP Platform Consolidation & EDD Replaced old check imaging system with Alogent Payment Gateway image system OFAC/Wolters Kluwer Application Replacement TCF Top 4 project 3.2 Million 3 teams - 25 members SOFTECH GROUPS MINNESOTA 2007 – 2014

Agile Coach/Scrum Master Consultant

STATE OF MINNESOTA 2004 - 2007

Software Development Project Manager Department of Health, State of Minnesota 2006 -2007 System Testing Manager IT for Department of Corrections, State of Minnesota 2006-2007 Java Programmer/System Analyst Minnesota State of Legislature 2004 -2005 TARGET STORES HEAD QUARTERS MINNESOTA 1994 – 2001

Business Coordination Specialist in Buying Department Controlled and managed sale and inventory of 3000+ merchandise for Target stores nation-wide; coordinated activities among the buying departments, vendors, stores, distribution centers and other cross-functional teams. Achieved reputation as a resource person, problem solver in the buying department; proved ability to efficiently and effectively prioritize a broad range of responsibilities to consistently meet deadlines. EDUCATION AND CERTIFICATION

Certified SAFe v4 Agilist 2018 SAFe

Certified Release Train Engineer 2018 SAFe

Certified Scrum Master 2013 Scrum Alliance

Change Management Certificate 2020

Professional Training Completed:

PMP Certification Training

Product Owner training

Lean Certification training

Master of Software System Management 2002 GPA: 3.9/4.0 UNIVERSITY OF ST. THOMAS ST. PAUL, MN

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