General Manager

Krystal Castaneda

Email: ********@*****.***

Phone: 832-***-****

WORK EXPERIENCE

P&O Cruises: Senior Beverage Manager 2018- Present Oversaw and led all Projects changes within the F&B Department in preparation for new ship build Iona including POS

(Agilysys) System, Master Routines, and Incentive Sheets Liaised with shoreside to teams to create new Incentive Workbook and polices to be more in line with brand Analysed stock management using the supply and inventory management system MXP Utilized Qualitrics to analyze CSQ and NPS Scores

Manage department costs within budget and ensure delivery of overall budget performance by utilizing CAS Reports and day over day comparisons

Oversaw all P&L data and monitored performance against budget, to investigate shortfalls and report on corrective actions Define and analyse financial and non-financial data, explaining any variances Support staff to understand and contribute to financial management processes e.g. stock control, ILO, and other financial data and budgets

Identify areas of improvement within the product that may reduce overall costs and increase efficiencies Generate revenue by understanding the cost profit of all items and target promotional activities accordingly Set targets for the team and monitor performance of individuals in reaching targets Track data and analyse / monitor performance of initiatives Monitored and maintained USPH standards during simulated inspection and during operation Responsible for a scheduling and managing 120 staff members Overseeing and managing 20 different venues on a; handling all guest complaints and ensuring proper service standards iFLY San Diego Indoor Skydiving: General Manager 2016 -2018 Oversaw and led the Tunnel Project team for the opening of the San Diego Location. Ensured all permits and compliance procedures were in place prior to Grand Opening.

Recruited, hired and trained the Department Managers and staff. Oversaw and managed and developed a team of 40 prior to opening.

Implemented all iFLY policies, procedures, best practices, reporting systems and job expectations. Managing and executing all payrolls, outgoing supplier payments and all monthly budgets Responsible for ensuring that the facility was managed in a manner that contributes to the achievement of objectives established through annual operating and Revenue plans. Provided strong and effective day-to-day leadership and management fostering an environment that encourages full team contribution by all employees to overall company objectives. Worked closely with Senior Management to ensure strategic business objectives are achieved. Recruiting, hiring and training Department Managers and staff. Trained all Sales Team in Sales force their understandings are focused on hitting sales targets. Reviewing and approving all purchase orders, invoices and payroll submissions prior to submission to home office for processing.

Providing facility financial & business data and forecasts as required (i.e. Weekly, bi-weekly and a 3-month rolling format). Monitored sales results and provide leadership/feedback as required. Reviewed and submitted all annual operational revenue goals Royal Caribbean Cruise Line: Senior Assistant Beverage Manager 2014-2016 Responsible for the gratuity workbook ensuring all variance and investigated and liaised with financial controller to ensure accuracy.

Forecast an actual budgets and revenue targets plan budget spending voyage basis understand the need of expenses plan and execute marketing strategy to achieve goals Cost control adjust product par level as per guest in the graphic events holidays beverage consumption patterns monitor CT ordering procedures inventory procedures transfers and trainings Monitored and maintained USPH standards during simulated inspection and during operation Responsible for a scheduling and managing 115 staff members; coordinated all orientation sessions for new hires. Overseeing and managing 20 different venues on a Freedom Class ship; handling all guest complaints and ensuring proper service standards

Responsible for timekeeping of all crew members and weekly payroll using Kronos Application Coordinated all events and shows ensuring proper scheduling and table setup for all Captains Parties (over 500 guests) Royal Caribbean Cruise Line : Human Resources Specialist 2012-2014 Maintained an awareness of the shipboard employee morale of 2000 Crew Members

(Oasis and Voyager Class Ships) and gathered information to make recommendations to maintain a positive environment. Chaired the Crew Welfare Committee Meetings, ensures proper representation of crew from all divisions. Responsible for Crew Welfare Budget, Resources and expenses, Funds allocation from the Company, fundraisers and presenting this to all senior management during weekly meetings. Purchased items for well being of the entire crew. Responsible for the Crew Market operation to include: Manning, Ordering, Stocking, and maintaining accurate inventory and recordkeeping

Responsible for entire Crew Recognition Service Awards Program. Plan and execute Calendar for all monthly Recreational activities for the entire crew: crew, including external excursions. Assisted the HR Manager in Maintaining and updating Career Planning Job Postings. Assisted the Training and developing manager in New Hire and Rejoining Crew orientation and provided ship tours with full explanations of rules as they apply.

Royal Caribbean Cruise Line : Beverage Operations Supervisor 2011-2012 Responsible for a scheduling and managing 115 staff members; coordinated all orientation sessions for new hires. Overseeing and managing 20 different venues on a Freedom Class ship; handling all guest complaints and ensuring proper service standards

Responsible for timekeeping of all crew members and weekly payroll using Kronos Application Coordinated all events and shows ensuring proper scheduling and table setup for all Captains Parties (over 500 guests) Responsible for inventory, and spot checks in all bars on the ship including individual Mini Bars. Responsible for cost percentages in in certain venues ensuring they hit target. Porterhouse Brewing Company: Hospitality Manager 2010

(Shanghai World Expo) - In Association with the Pavilion of Ireland Responsible for a scheduling and managing a team of 50 Oversaw and led the Project team for the opening of the Shanghai Location. Ensured all permits and compliance procedures were in place prior to Grand Opening.

Sourced and ordered all logistics for food and beverage operation including crockery, cutlery and glassware Recruited, hired and trained the Department Managers and staff. Oversaw and managed and developed a team of 50 prior to opening.

Implemented all policies, procedures, best practices, reporting systems and job expectations. Managing and executing all payrolls, outgoing supplier payments and all monthly budgets Responsible for ensuring that the facility was managed in a manner that contributes to the achievement of objectives established through annual operating and Revenue plans. Assisted in events coordinating and Marketing/Promo team. Hosting and ensuring guest satisfaction. Assisted in creating Design Logos for products appropriate to the Company whilst in China Special events included assisting in coordinationg the Ms.Expo 2010 competition and Individual catering for other pavillions.

Education

University of Houston Victoria-TX

Victoria Community College

Key Skills

Communication - Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions. Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality. Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals. Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner. Systems knowledge - Experience in preparing and analyzing reporting data for management accurately and to timescales Krystal Castaneda

Email: ********@*****.***

Phone: 832-***-****

Software Knowledge

Operating systems (Windows and MacOS)

Office suites (Microsoft Office)

Presentation software (PowerPoint, Keynote)

Spreadsheets (Excel, Google Spreadsheets)

Communication and collaboration tools (Slack, Skype, Asana, Lotus Notes) POS Terminal (Micros, Agilysys, Aloha)

Inventory Manager (MXP /Crunch time)

NPS (Qualitrics)

HR Systems (Core, Encore, Mistral, Apass Oracle)

Sales (Salesforce)

Time and Attendance (Kronos, T&A)

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