Desktop Support Customer Service

Anthony M. Morman

Phone: 312-***-**** E-Mail: ************@*****.***

PROFESSIONAL SUMMARY Customer Service: 10 years Oder Writing: 4 Years Teaching/Training: 5 years Clerical Administration: 3 years Ordering & Organizing Invertory: 5 Years Advertisement Palnning: 4 years Computer Repair: 12 Years Computer Building:10 years TECHNICAL SKILLS Active Directory SCCM

Windows (XP-10) OS X (Lion-Mojave)

Microsoft O ce 2010-2016 BMC Trackit

Remedy Maxon Cinema 4D

Final Draft Final Cut

Adobe Photoshop Adobe After E ects

Adobe Illustrator Adobe Dreamweaver

Next Limit Real Flow Adobe Premiere

Jamf Windows Server 2016

UniFlow Google Suite

Service Now Zendesk

EDUCATION The Illinois Institute of Art-Schaumburg Schaumburg, IL B.A. Visual E ects and Motion Graphics June/2017

Richard J Daley Chicago, IL

A.A.S Networking and Technology December/2015

ACADEMIC HONORS Phi Thetta Kappa (Honors Society: Richard J. Daley) February/2015 Pi Rho Chapter

EXPERIENCE

Oak Park River Forest High School Chicago, IL

Education Technology Technician April/2015-February/2020

• Supported over 500 users (which included sta, faculty and student) PC desktop and software privileges and restrictions via Group Policy and Active Directory

• Maintained parts inventory, labeled all devices incoming and outgoing, prepared RMA and shipping forms, coordinated and scheduled the pickup with vendors.

• Managed and supported the printing network for all users, along with monitoring and implementing our Group Policy

• Implemented and managed group policy for auto log system and troubleshooting errors

• Trained student technicians as well as coworkers on proper repair methods for laptops and chromebooks

Medix Chicago, IL

Contract Service Desk Technician -Northwestern Memorial Hospital September/2014-Januray/2015

• Utilized an Automated Call Distribution System and Help Desk call tracking software

• Diagnose problems, perform repairs, and upgrades on software within an 8 hour day

• Monitored and escalated procedures relative to the appropriate SLA

• Answered and logged 40 to 60 tickets per day via Remedy for sta as well as patients Contract Desktop Analyst -Ann & Robert Lurie Children’s Hospital April/2014-July 2014

• Reimaged PCs: changing them from DTV-Private Machines to DTB-Public Machines via SCCM

• Added workstations to printer groups using Active Directory

• Provided VPN support for remote users as well as vendors

• Was assigned and successfully completed 20-30 tickets a day Pace Systems Chicago, IL

Contract Field Services-The University of Chicago Hospital January 2014-March 2014

• Performed Windows XP to Windows 7 migrations on over 200 machines

• Was assigned and successfully completed 40-60 tickets per day Contract Help Desk -The University of Chicago Hospital October 2013-January 2014

• Activated and unlocked, and managed user accounts using Active Directory

• Developed positive customer relationships, which encourage customers to consider solutions and improvements to their operating environment in line with technical standards DePaul University Chicago, IL

Computer Lab Technician August/2012-November/2013

• Run hourly reporting and input in daily tracking excel doc

• Printer Maintenance: unjamming and well as toner replacement

• Setup, imaged, and managed the cords for entire computer labs/classrooms

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