IT Project Manager Business Intelligence Analyst Infrastructure PPM

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**** ******* ***, *** *****, California ***** 916-***-**** ***************@*****.***

Developed, tested, and implemented call center applications Managed staff and provided guidance and support

Lead effort for data center server consolidations globally Lead server and storage refreshes with business, operations, technical teams, and vendors Provided Program Management updates to Sr. Management on Storage Refreshes Presented Bi-weekly Sponsor presentations to Sr. Management on Commitment Pack Initiatives Compiled Weekly Headlines to all technology heads

Implemented Security and Network standards across the Enterprise Created department SharePoint sites and trained department leads Created and administered Smartsheet tools, reports, and dashboards Implemented Proof of Concept environments for Infrastructure Engineering and the Business Created central repositories for managing all IT requests for hardware, software, and resources Worked with Business Leads on Disaster Recovery testing and validation Implemented, upgraded, refreshed bank technologies and workflows Created and implemented Problem Management process between two organizations Lead process improvement initiatives throughout Operations and the business Developed internal communications and process for Field Service Representatives Smartsheet Administration and Development

Business Intelligence Management

Storage upgrades

Server refreshes

System upgrades

Technical specifications creation

Network upgrades

Remote access technology

Excellent communication skills

Enterprise technologies

Website maintenance

Data Center/Site moves

Teamwork / Collaboration

MS Project Client

MS Project Server

MS Excel

MS Outlook

MS SharePoint Web

MS SharePoint Server

MS Word

MS PowerPoint

MS Visio

WordPress Web Designer

SQL Database

Business Intelligence Analyst IV, 03/2018 to Current International Gaming Technology – Sacramento, CA

Responsibilities included Business Process Mapping, Incident Management, Problem Management, and Field Service Support.

Worked with California Lottery customers to understand needs and provide problem management analysis, solutions, and recommendations

Developed problem management process to reduce redundancy, add process definition, and increase problem management resolutions/recommendations

Assisted in quality control of Incident Management reports and dashboards to senior management and the business

Provided analytical data for Problem Management/Incident Management/Field Service Support to senior leaders

Revamped Operations Change Management process via Smartsheet and lead organizational communication and P S

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process improvements to meet business needs

Developed Change Management / Smartsheet process for all Operators, Engineers, Project Managers, Analyst, and Leaders, including training, documentation, and analysis Developed customer and field support issue tracking system via Smartsheet Administered Smartsheet worksheet and spaces for Operations, Field Support, and ad hoc sheet/workspaces for customer and senior leaders

Traveled up to 25% or as needed

Reduced Problem Management issues by 85%

Project Manager - Technology II, 03/2016 to 03/2018 Fidelity Information Services – Sacramento, CA

Provided bank technologies, solutions, workflows, and Project Management services to US customers and Regional Managers.

Creation of project tickets, project resources, and scope of work Leveraged Business Intelligence Tools such as ConnecTED to review, update, track, order, and analyze customer services and environments

Creation of Statement of Work, including Project Scope, Expectations, Assumptions, Risks, Responsibilities, Deliverables, Hardware and Software Costs, Labor Costs, and Project Services Creation and maintenance of Project Plans for all projects over $7000 Lead effort with Procurement, Sales, Vendors, Engineers, and the Business to implement In-House and 3rd party solutions

Lead small to medium size teams

Customers included bank, financial services, and health care Projects included Infrastructure Refreshes - application implementations, storage, switch, router, telephony, circuits, data center moves, branch moves, server and workstation OS upgrades, Office upgrades, EOL decommissions/refreshes, deconversions, data migrations Worked on site for data center / branch moves and assisted on site engineers with racking, stacking, and validating infrastructure and telephony equipment

Infrastructure Development – Property Management, Riser Company, Electrical, Construction and Telco - Worked with electricians and architects on blueprints on new data center builds and expansions Created and executed application and data migration as well as change management plans Provided consulting services on data center strategy and migrations/decommissions Designed and deployed data center maintenance, OS, software, and application upgrades to various distinct business unit data centers comprised of QA, DR, and Production environments. Carried out CMM based process improvement framework

Managed Business Unit leads and functional teams business applications and process re-engineering, data center rationalization and infrastructure upgrades Coordinated scheduling with Application and Business Owners, technical staff, and Data Center Operations to migrate data from legacy storage to new arrays

Advised on tactical/strategic data center operations, information assurance/security, disaster recovery, change management, incident/problem management, and metrics/reporting best practices Traveled up to 25% or as needed

Managed budgets between 500k-1M +

IT Project Manager, 01/1991 to 03/2016

Franklin Templeton Resources – Rancho Cordova, CA

As an IT Project Manager I leveraged the following skills to meet project timelines and deliverables. Established project priorities to ensure team focused on essential project tasks Analyzed and identified moderately complex and competing requirements across functional groups to ensure requirements were fully scoped

Identified and developed relationships with stakeholders across key business units / technical areas and multiple levels of the organization

Demonstrated working knowledge of multiple business functions within the organization Used effective questioning and listening skills to uncover underlying organizational issues and problems related to projects

Built stakeholder buy-in and ownership of the changes throughout the project Developed innovative solutions to meet project deliverables, including resource balancing and negotiation with stakeholders and vendors

Ensured senior level stakeholders are apprised of potential risks to meeting agreed upon milestones Applied project management skills to manage mid to large, cross-functional projects with moderate to high risk, complexity, and impact; projects span multiple business units / technical areas Coordinated with systems partners to finalize designs and confirm requirements Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff Leveraged Business Intelligence Tools such as eESM to review, update, track, order, analyze business unit services and environments

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access

Designed SharePoint pages to support all team and project documentation Managed creative projects from concept to completion while managing outside vendors Managed medium to large size teams, globally

Projects included Infrastructure Refreshes - server, storage, switch, router, network upgrades, security updates, application implementations, data center moves, server and workstation OS upgrades, Office upgrades, EOL decommissions/refreshes, deconversions, data migrations Infrastructure Development – Facilities Management - Worked with engineers, architects and vendors on blueprints on new data center builds and expansions Created and executed application and data migration as well as change management plans Provided Program Management updates and recommendations to Sr. Management on the status and risk mitigation of storage refreshes in the environment Provided consulting services on data center strategy, migrations/decommissions, and data loss prevention Designed and deployed data center maintenance, OS, software, and application upgrades to various distinct business unit data centers comprised of QA, DR, and Production environments. Carried out CMM based process improvement framework

Managed Business Unit leads and functional teams business applications and process re-engineering, data center rationalization and infrastructure upgrades Coordinated scheduling with Application and Business Owners, technical staff, and Data Center Operations to migrate data from legacy storage to new arrays

Advised on tactical/strategic data center operations, information assurance/security, disaster recovery, change management, incident/problem management, and metrics/reporting best practices Managed budgets between 500k-2M +

Bachelor of Arts: Rhetoric, Speech, and Communication UC Davis - Davis, CA

Associate of Arts: Computer Science

San Francisco State University - San Francisco, CA E

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