Customer Service Representative
Resume:
Eric Windless
IT Help Desk/ Support Tech
Service-oriented Computer Support Technician with extensive knowledge of Apple iOS and Windows Operating Systems. Maintains excellent customer service, professionalism, and has a friendly demeanor with a great attitude . Committed to continued long-term education and growth in the IT industry. Experienced Installation and Repair Technician skilled at setting up, repairing and configuring computer hardware and software systems. Proven skills in building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Contact
Address
1893 Keenlan Dr
Hernando, Mississippi, 38632
Phone
************@*****.***
linkedin.com/in/eric-windless-6a0984110
Skills
Exceptional Communication Skills
Excellent
Customer Service
Excellent
Ticketing Systems
Excellent
Active Directory
Excellent
Microsoft Office 365
Excellent
User Technical Support
Excellent
Hardware and Software Installation
Excellent
Troubleshooting And Diagnostics
Excellent
Work History
2020-01 - Current
Computer Repair Technician
Flex, Memphis, TN
Resolve computer problems; upgrade computer systems, perform general troubleshooting and maintenance for computers. Install hardware and software on customer's laptop. Repair physical damage to laptops. Document work done and escalate issues to proper person using ticketing system.
2014-05 - 2020-01
P/ D Driver/Customer Service Representative
USF Holland, Olive Branch, MS
Pickup and delivery freight from various locations throughout the midsouth while providing excellent customer service and support.
2005-12 - 2013-12
Satellite Installation Technician
Dish Network, Memphis, Tennessee
Complete troubleshooting and testing if customer is experiencing difficulties with service. Complete repairs or replacements if an equipment failure. Install satellite and network equipment according to the technical specifications given by the manufacturer. Ensure that the service provided is of optimal level and the customer is satisfied with the services. Answer maintenance calls and troubleshooting requests efficiently and follow schedule closely. Evaluate and validate claims and submit service reports to support claims. Resolve an average of 15 technical inquiries each day. Oversee equipment returns and logs each piece.
Education
1998-08 - Current
Associate of Science: Information Technology
Southwest Tennessee Community College - Memphis, TN
2020-01 - Current
Associate of Science: Information Technology
Southwest Tennessee Community College - Memphis, TN
Contact this candidate