Office Assistant Customer Service

HOLLY ALCALA

562-***-****

**** *********** ********, ** *****

************@*****.***

OBJECTIVE: To start in a new environmental company to complete goals and new challenges.

SKILLS:

-Customer service (10 + years) -Computer Efficiency

-Communication -Able to work in high volume call center

-Conflict Resolution -Office Assistant

-Work under pressure - Google docs / Microsoft Office/Salesforce

-Time Management

Experience:

Nature Flavors January 2020

-Work with e-commerce, emails, phone lines to help customers regarding payments, shipping and orders.

--Using multiple phone line in a timely manner and transferring phone calls to right department

-Office assistant: filing, scanning, documents any upper management requested

Nordstrom, South Coast Plaza October 2019-January 2020

-Fulfillment department

-picking customer online order ready for pick up at stores and for shipment

-quantity control checked merchandise to make sure it is in perfect condition before shipment

Hot Topic distribution center, City of Industry • October 2016- October 2019

ifc internet fulfillment

-Picked and packed customer online order in a timely manner.

-worked in a fast pace company both individually and team work

SUPPORT COORDINATOR/ RETURNS DEPARTMENT (3+ YEARS)

-Customer Service representative: return transactions through Torrid/Boxlunch/Hottopic accounts using Manhattan Associates programs.

-Communicating via email with upper department and Torrid stores to make sure customer is left satisfied with their transactions while following company policy.

Target corporation, Norwalk • July 2012—October 2016

Retail Stock Associate / Receptionist

-Merchandised, priced and stocked products.

-Unloaded incoming trucks at a fast-paced environment.

-Created a Customer satisfactory shopping environment through proper sales floor and backroom presentation by Target's standards.

-Ensured customer service standards are up held when on the sales floors, scan for correct pricing, changed and set up sale ads.

Receptionist

-Ability to maintain friendly Customer Service

-Handle customer's issues professionally and transfer phone calls to correct department for handling.

-Assist customers with product, pricing information.

-Assist customer s in fitting room, keeping fittings room clean

Education

-Pioneer High School: Diploma 2007

-Rio Hondo College: Some studies currently enrolled online classes

-Whittier Adult School: Medical Terminology Certification, File clerk Certification

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