**+ years’ experience in software and hardware installations, configurations, repair and troubleshooting. Skilled in managing competing priorities and projects. Strong organization and presentation skills, Highly adaptable and effective problem solver. Experienced in installing, repairing and rebuilding Windows 10, Windows 2000, XP, Windows 7, Windows server, Vista and LINUX server. Customer oriented individual dedicated to providing high quality service and educating customers. Strong communicator skilled in taking complex information and communicating it in a way that is easy to understand. Train and onboard all employees and provide professional development through leadership and influencing staff to accomplish personal and company goals.

SKILLS

Software and hardware installations

Configurations, repairs, and troubleshooting

Assessments and diagnostics

12+ years customer service

Data back-up transfer

Wireless setup

Team and customer oriented

Meticulous attention to detail

Ticketing system

VoIP phone/PBX

EDUCATION

Bachelor of Science - Computer Hardware Engineer

Iran, Tehran

Computer Networking - Coastline Community College

Garden Grove, CA

CCNA, SERVER+, NETWORK+, SECURITY+, Microsoft SCCM

CERTIFICATIONS

CompTIA A+

CompTIA Serve+

CompTIA Network+

Apple Hardware Technician

PROFESSIONAL EXPERIENCE

SPECIALTY PRODUCTS TEAM LEAD – 2ndGear April 2012 – present

Garden Grove, CA & Albuquerque, NM

Effective team leader proven to contribute to employees’ professional development through goal setting, training, and providing guidance and leadership

Garden Grove location closed, and the company moved to Albuquerque, MN. I was one of the few leads requested to transfer to the new location

Testing and configuring Net-app and EMC storage

Assist the receiving department with the correct identification of non-core Specialty Product

Support the sales team with product knowledge information and perform service calls when necessary

Assist with inventory allocation and matching GP item numbers and serial numbers of non-core Specialty Product

Assist the shipping department with the handling of non-core Specialty Product in order to minimize freight damages

Provide co-workers with technical support regarding hardware, installation, and other system issues

Configure Hardware and update firmware for Retail Orders, Working on Wholesale Orders

Test Switches and Routers, Cisco Phones, and work on Netapp shelfs and Hard Drive Sanitization Process

COMPUTER HARDWARE REPAIR SPECIALIST – Fry’s Electronics September 2007 – March 2012

Fountain Valley, CA

Managed inventory control and handled customer inquiries of a technical and customer service nature

Taught senior managers to understand hardware upgrades, new technologies and market trends

Responsible for maintaining various hardware products including a secure internal network

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