Software Developer, Analyst, and Quality Assurance

Kai Conkling

Profile: Detail-oriented medical and technical professional seeking to re-enter the IT workforce in a quality assurance or requirements analyst position.

Education: Wayne State University, Detroit, MI

Bachelor of Science, Pathologists’ Assistant (2014)

California State University Monterey Bay, Seaside, CA

Bachelor of Science, Telecommunications, Multimedia, and Applied Computing (2000)

Experience:

01/19 – Present Masson Veterinary Hospital

Front Office Reception/Animal Technician

Pulled and maintained patient charts, entered patient histories

Answered phones, scheduled appointments, faxed and scanned patient records

Reviewed doctor notes for proper entry into client billing software

Filled prescriptions (in-house pharmacy)

Answered questions and reviewed aftercare instructions with clients

Queried data and ran reports on an as-needed basis

Ordered supplies and maintain inventory

Assisted with holding animals, vaccinations, and recording vitals during surgery

3/18 – 1/20 Small Business WordPress Developer

Freelance

Designed website layouts using multiple WP themes

Used Adobe Photoshop and Illustrator for logo design and image manipulation

Analyzed customer business requirements and made appropriate recommendations

Developed and maintained multiple static and e-commerce websites using WordPress plug-ins and WooCommerce

Trained stakeholders on how to use system to process, communicate, and ship customer orders in a timely manner

Applied system and database updates, backed up websites, maintained security

Reviewed functional and regression testing and made appropriate fixes

9/14 – 3/15 UCSF Medical Center at Mission Bay

Pathologists’ Assistant

Assured proper specimen accessioning, obtained pertinent patient clinical information and history

Dissected small to complex surgical specimens in a high volume, fast-paced pathology department

Dictated gross pathology and anatomic structures (with and without templates)

Selected tissue for frozen section analysis

Assisted in the training of pathology residents

Software: Dragon Medical, Dictaphone, Apex, Cerner Copath

08/08 – 7/14 San Mateo County Community College District, San Bruno, CA

Wayne State University, Detroit, MI

Full-time college student

3/02 – 6/08 Defense Manpower Data Center (DoD), Seaside, CA

Senior Software Developer

Acted as a senior computer analyst/software developer for the DBIDS software system

Coordinated the development of application components and worked with product managers to develop schedules, set priorities, and allocate resources

Acted as front-line desktop support - troubleshot application, configuration, and database issues over the phone, on-site, and remotely

Communicated with internal and external support teams to troubleshoot and resolve network and configuration errors

Installed Windows and Oracle, ran batch files, installed and removed software, installed and configured printers, edited registry

Worked with customers to gather business rules and new software requirements

Recorded and tracked software bugs to resolution

Wrote technical specifications papers for junior programmers, QA analysts, and product managers; assisted with writing and proofreading user’s manual

Provided training for new customers and staff

1/01 – 3/02 Northrop Grumman, Seaside, CA

Contractor - Junior Software Developer

Performed analysis of the client/server Repatriation program

Acted as the sole computer programmer for the DoD Repatriation Website

Developed technical plan, implementation, and tested all new code for the DoD Repatriation website

Improved and expanded system reporting capabilities for external government agencies

Skills:

Microsoft Office (Word, Excel, PowerPoint, and Access)

Oracle, relational databases, SQL, PL/SQL, VB 6, VBA, VB.NET, WordPress, Woocommerce

MS Windows 7/8/10; familiar with OS X

Android/iOS

WPM: 40+

References: Available upon request

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