PROFESSIONAL DEVELOPMENT

CS ***, Operating Systems, developed a mini version of UNIX Shell (Fall 2016)

- On a Raspberry Pi, developed system calls for file I/O (open, read, close . Used fork, dup2, execvp .

CS 360, Data Visualization, visualized a Time Series Data using D3 (Fall 2016)

- Implemented a line chart using live rainfall data coming from Ecuador for 4 cities using D3.js. Developed a zoom in/out functionality to help read the data. Added a line tracker across the chart to trace a specific day of a month.

EDUCA TION

B.S in Computer Science

Minor in Cultural-

Anthropology

University of San Francisco

2012 – 2016

Data Camp (bootcamp)

Facebook, Menlo Park

June 2018 – July 2018

EXPERIENCE

Product Operations Lead

Ichioka Ventures LLC San Francisco, CA Jul 2019 – Present

- Product & Operations: Worked cross-functionally to train and onboard the support team and provided escalation management to enhance customer experience.

- Supervised a team of 5 located oversea to balance the business needs and to improve troubleshooting known issues.

- Created internal documentation for common support questions based on leveraging operational data to identify trends and streamline support process.

- Data Analysis: Created a database and tables to enroll all customers to the company website using SQL.

- Generated reports using SQL and conducted testing sessions with the collaboration of the product team and the engineering partners to increase efficiency in support process, tooling, and workflows.

Lead QA Analyst

Vaco, Onsite at Facebook Menlo Park, CA June 2017 – June 2019

- Project Management: Lead the Arabic Video Transcription project with the Speech team.

- Managed and supervised 2 external vendors of 60 contractors located in 2 different countries

(Australia and Malaysia).

- Operations: Coached and onboard new team members. Managed and analyzed relevant data to improve user experience within, workflows, tooling, and user support.

- Language Lead: Developed and defined text normalization/terminology for Egyptian Arabic, Moroccan Arabic, Saudi Arabic, and Modern Standard Arabic.

- Lead the overall linguistic QA testing, and guided other linguists/testers to flag right-to-left language specific issues and provided support and solutions.

- Monitored and evaluated the hypothesis of the automated machine transcription (Acoustic Model and Language Model) output.

- Data Analysis: Wrote SQL queries to generate data sets from databases. Exported these data sets into Excel and wrote macros to help come up with efficient analytics.

- Worked directly with managers, engineers, community operation, and other cross-functional partners to collaborate on ad-hoc projects as well as to provide feedback, report bugs, and to ensure and maintain quality data for machine learning algorithms. Web Developer Assistant

University of San Francisco, Web Services San Francisco, CA June 2014 – Dec 2016

- Migrated high traffic, 500 plus web pages of the USF website from Ektron to Drupal 7.

- Collaborated with developers, designers, and users to write and test web templates, graphics and menus in HTML/CSS.

- Wrote university email using iModules that goes out to more than 2000 people daily.

- Generated Google Analytics reports to direct and better understand traffic for the website.

- Created tables of new enrolled students to the database using SQL. Technical

SKILLS

Programming Languages:

C (Intermediate)

Java (Intermediate)

SQL (Intermediate)

Presto

Website Design:

HTML/CSS (Intermediate)

Java Script (Intermediate)

React.js (beginner)

D3.js (beginner)

Dreamwaver

Drupal

Programs:

Tableau

Excel

Google Analytics

Wireshark

Trello

MS Office

Other:

Arabic Language - Expert

Moe Gates-Bazarbay Linkedin: Moe-Bazarbay

Github.com/Mbazarbay

415-***-**** adcm5j@r.postjobfree.com 828 Franklin St. Apt 312. San Francisco, CA

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