Customer Success Manager

Location:

Salary:

65,000

Posted:

April 04, 2020

Mitchell Sampson

************@*****.*** 540-***-****

Experience

Modlin Center for Professional House Manager Richmond, VA

the Arts : • Solve customer complaints and disputes

(08/2013-current) • Responsible for 200-550 patrons per event

• Supervise a group of 5-20 staff members per event

• Maintain backlogs for concession and merchandise sales

• Connect customers with correct resources to handle different issues

• Develop and standardize new processes for customer engagement per season

CloudBees: Business Development Manager Richmond, VA

(06/16-01/20) • Discovered and qualified new lines of business in current customers

• Built revenue through up-sell and cross-sell opportunities with

current customers

• Resolved customer complaints and ensured customer happiness

• Connected current customers and new customers with the correct resources to

solve problems

• Updated customer data in CRM

• Grew revenue in more than 50 accounts over the course of 3 years

OneMind Health: Enterprise Sales Consultant Richmond, VA

(07/13-05/16) • Built revenue through consultative sessions with prospects

• Conducted numerous product presentations and demonstrations

• Standardized customer retention programs and customer reward programs

• Resolved customer complaints

• Built revenue through upsell opportunities with current customers

Education: University of Richmond Bachelor’s Degree in Political Science

Skills: • Advanced knowledge of Salesforce

• Advanced knowledge of Zoho

• Intermediate knowledge of Jira

• Advanced knowledge of Microsoft Office Suite

• Advanced knowledge of Google Suite

• Excellent presentation and communication skills

• Excellent customer retention and customer service skills

Certifications: • Lean Six Sigma certified

• Scrum Master certified

• Sandler Sales and Customer-Centric Selling certified