Service Representative Customer

Curriculum vitae

PERSONAL INFORMATION Yahia Bizreh

Tanzeem Kafarsouseh, 214, Damscus (Syria)

+963********* +963*********

**************@*****.***

https://www.linkedin.com/in/yahia-bizreh-647213151 Skype **************@*****.***

Sex Male Date of birth 29/07/1995 Nationality Syrian WORK EXPERIENCE

14/06/2018–Present Bank head teller

Bank Of Syria And Overseas, Damscus (Syria)

Handle Customer Transactions

Provide Financial Advice For Customer

High responsibility with Cash dealing

Daily Transactions Archiving

Money Exchange

09/02/2014–31/12/2017 Customer service representative Syriatel Mobile Telecom Inc., Damascus (Syria)

Call Centre Representative

Handle Customer Complaint

Provide Services for Callers via Phone

Marketing and Sales for Company Products

Upload and organise Data

Data Entry for Interface Application

EDUCATION AND TRAINING

03/09/2013–17/06/2017 Bachelor’s degree in Business Management International University for Science & Technology (IUST), Damascus (Syria) 12/2012–07/2013 High School

Al -Andales School, Damascus (Syria)

PERSONAL SKILLS

Mother tongue(s) Arabic

Foreign language(s) UNDERSTANDING SPEAKING WRITING Listening Reading Spoken interaction Spoken production English B2 B2 B2 B2 C1

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Curriculum vitae Yahia Bizreh

Courses in American Language Center in Damascus

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user Common European Framework of Reference for Languages Communication skills Excellent communication skills

Multicultural environment skills

Sales and Marketing skills

Organisational / managerial skills Ability to Work under Pressure

Self-Motivated

Teamwork

Job-related skills Problem solving gained through my experience as a customer service representative

Ability to work independently with limited supervision and support Digital skills SELF-ASSESSMENT

Information

processing Communication

Content

creation Safety

Problem-

solving

Proficient user Proficient user Independent user Basic user Proficient user Digital skills - Self-assessment grid

Microsoft Office (Excel – Word – PowerPoint )

Visual Basic

Other skills July 2017: Marketing Skills Course - at Syriatel Mobile Telecom Inc.

June 2015: Selling Skills & Communication Via phone Course - at Syriatel Mobile Telecom Inc. ADDITIONAL INFORMATION

Volunteer Skills 2008 - Member of Syrian Scout

2007 - Volunteer of Syrian Red Crescent

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