Nitish

Vashist

IT Service Manager

055*******

ABOUT ME

adcm0n@r.postjobfree.com

Dubai/U.A.E.

Extremely motivated, committed and professional with 11+ years of experience in IT Service Operations.

Proven success managing key Application and IT Infrastructure projects and operations identifies and manages risks, resources, processes and technology to achieve agreed project and operational targets of scope, time, cost, quality and service delivery.

https://tinyurl.com/wtzy83r

CORE COMPETENCIES

PROFILE SUMMARY

Leadership; lead teams. Set clear, challenging, and attainable goals and expectations. Empowered with autonomy, maintained motivation and kept team focused

Project Management; delivered programs and projects on time, to cost, quality and scope. Managed resources in phases of project & across various types of projects

Developing IT business plan in alignment with corporate strategy and digital innovation platforms and channels

Collaborating with key internal stakeholders to recommend technologies that support digital needs. Developing business cases for new IT digital investment and communicate it to key internal stakeholders

Responsible for managing the Digital program’s budget on behalf of the sponsor, monitoring expenditure and costs against delivered and realised benefits as the program progresses

Collaborating with department heads and conducted multiple digital innovation workshops to identify the digital (mobile, social and cloud) disruptions and the transformation approach (business and technology) for same

Managing the client IT Operations

Conduct and maintain a CSIP & improve the relationship with the Client & vendors

Building RFP’s as per customer requirement.

Monitor and track deliveries of services against SLA and participate in incident, problem and change management process

Automating various business process’s as per need.

Executed projects related to Oracle ERP and Microsoft Dynamics 365.

SOFT SKILLS

EDUCATION

Master of Business Administration

XLRI

2014-2017

Bachelor of Science

University of Delhi

2005-2008

CERTIFICATION

ToGAF 9x

VMware Certified Associate

ITIL Certified

AIS Windows

IT SKILLS

VMWare Virtualization

Microsoft Windows

SQL, PL/SQL

Oracle database

Powershell Scripting

ITOM tools

Orchestration tools.

ERP, CRM

Business Intelligence

INDUSTRY & GEOGRAPHIC EXPOSURE

Information Technology

Manufacturing

Telecom

Satellite Communication

HOBBIES

Swimming

WORK EXPERIENCE

IT Service Manager

Injazat Data Systems / Abu Dhabi / 2017-Till now

Currently working as IT Service Manager responsible for managing the day to day operations and managing application and infrastructure projects.

Managing the client IT Operations

Create and maintain a Catalogue of all services offered

Formulate, agree and maintain an appropriate Service Level Management structure

Negotiate, agree and maintain the Service Level Agreement, OLA & Underpinning Contracts

Conduct and maintain a CSIP & improve the relationship with the Client & vendors

Developed and maintained Project management plans (including Project schedule, Resource plan, Communication plan, Risk management plans, etc.) to efficiently manage the project and initiate Change Management process at appropriate stages

Translating Business into accurate IT changes/requests. Providing ongoing support and maintenance services across Digital, Service Management and Cloud environments

Able to build stakeholder management prowess. Stakeholders included senior management, functional managers, Account team, PMO, technical capability leaders, etc.

Prepared and maintained Program/Project Budget tracking sheet to accurately report actuals and effectively control budget utilization

Focusing on business value in accounts to ensure Service Management deliveries

Reviewing HLD/LLDs for any planned solution and technology before implementation

Help the client IT management building their IT budgets and Business plans

Managing the service delivery in various projects daily

Provides timely and comprehensive visibility through thorough reporting on services to demonstrate actual performance and allow for accurate, appropriate decision making and planning.

Working with key business functional heads, planned, configured, and supported system implementations and business process integrations

Involved in the business analyst tasks like gathering requirements, designing solutions, configuration changes, setting up Proof of Concept (POC) demos, designing customizations/extensions, testing solutions, generating test scripts, writing documentation, etc.

Responsible for preparing RFP, vendor evaluation & selection, contract negotiation & Finalization

Prepared training plans for team and organize trainings.

Senior Enterprise Engineer

Injazat Data Systems / Abu Dhabi / 2013-2017

Managed implementation, developmentinto and operations of Enterprise applications related to infrastructure.

Managing the architecture, design and deployment of both a Proof of Concept

and Implementation of HP BTO Suite of products for internal corporate and future external customers using a Shared Services Management Platform.

Performing periodic reviews of technical project work products to ensure technical integrity.

Worked closely with the and Design ITSM and ITOM solution.

Worked in setting up Datacenter Implementation end to end.

Senior System Engineer

Wipro Ltd/Dubai-India/2010-2013

Worked as implementation engineer for various ITOM tools and helping organizations to define roadmap using the enterprise tools.

Automating the daily operational tasks.

Engaging with customer to understand requirements and purposing solutions as per need.

PROGRAMMER

Tata Consultancy Services/India/2008-2010

Worked in datacenter implementation and coordinating with vendors for setting up infrastructure.

Worked as system administrator on windows and Unix platform.

Cooking

Hiking

Learning new technologies

IT Operations Management

IT Governance

System Integration

Project Management

Digital Transformation

Risk Management

Solution Design and Architecture

Resource Management

ERP, CRM Implementations

Strategy and Roadmap building

Stakeholder Management

HRMS

IFRS & GAAP

Contact this candidate