Manager Project
Resume:
WORK EXPERIENCE
Managed Support Services Manager
Hub City Media - South Plainfield, NJ
August 2018 to March 2020
Lead engineering support (Tier 3) services for range of high-profile clients on ForgeRock AM and IDM, Oracle AM, Oracle OUD, and Oracle IDM platforms hosted on premise and in the cloud (AWS, GCP) in standard deployments as well as docker and kubernetes deployments. Client base includes US Foods, Keller Williams, FedEx, Metlife, Chubb, and Highmark amounting to 2.5 million dollars in annual recurring revenue for the company. Estimate scope, effort and service cost quotes for sale team and clients. Team of fourteen direct reports. Wrote over 50 SOPs for Managed Support Services. Mentored five Lead System Engineers. Oversee day to day internal company IT and Infrastructure support. Provide advise and vision for future infrastructure tools and design for internal development and project delivery. Complete weekly & monthly reports. Present policy and project recommendations to CEO, CTO and COO.
• Completed deployment of ISO security policies.
• Led effort to increase system uptime from 85% to 99.9% over six months.
• Completed internal Wifi infrastructure upgrade and VPN migration from on premise to the AWS
• Completed Kubernetes migration from V7 to Amazon EKS Project Manager/Contracts Manager
Hub City Media - South Plainfield, NJ
December 2015 to August 2018
Ran internal projects to improve operations effectiveness. Inspired and coached teams to top performance. Work included writing ISO security policy, AWS restructure, and G-suite application consolidation and Contracts Management Process improvements. Consult with CEO and CTO on operations improvement opportunities. Led resourcing meetings to drive effective project assignments. Advised on team member swaps to drive project completion.
• Contributed to development of COMPASS project management methodology.
• Led Salesforce system consolidation and refresh. STEVEN
DONNELLY
Rockaway, NJ
*******@*****.***
Results-driven leader who motivates and challenges team members to achieve through collaboration. Experienced support services manager for high-profile clients who implements process improvements to drive increased satisfaction and performance. Design training programs and mentor team members. Authorized to work in the US for any employer
Systems Engineer
Hub City Media - South Plainfield, NJ
May 2014 to December 2015
Completed Oracle IDM projects for General Dynamics and University of Massachusetts.
• Designed service-oriented architecture Bootcamp training program.
• Worked on the HCM Identity Bridge Product
EDUCATION
Master of Science in Computer Science and Business in Computer Science and Business New Jersey Institute of Technology
2019
Bachelor of Science in Information Technology in Information Technology New Jersey Institute of Technology
2014
SKILLS
MS Office (6 years)
training (2 years)
Scheduling (5 years)
Customer Service Skills (6 years)
ISO 27001 (3 years)
Salesforce (4 years)
Google Suite (4 years)
AWS (4 years)
GCP (1 year)
Identity & Access Management (6 years)
Kubernetes (2 years)
Docker (2 years)
Jenkins (2 years)
LDAP (3 years)
Scope Management (5 years)
Budget Management (5 years)
Management Experience (5 years)
Process Improvement (5 years)
Sales Support (5 years)
Account Management (5 years)
Project Management (5 years)
Presentation Skills (5 years)
Waterfall (3 years)
Kanban (2 years)
Agile (Less than 1 year)
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
LINKS
http://www.stevendonnelly.com
https://www.linkedin.com/in/sdonn13
CERTIFICATIONS AND LICENSES
Agile Project Management Fundamentals (APMF)™
February 2020 to Present
This Agile Project Management Certification will test your understanding of Agile Project Management fundamentals, the Scrum framework, and common project management principles. This innovative certification is designed for professionals who are looking to work as a project manager in the IT or software industry. Agile professionals are using Scrum in innovative industries like software development, healthcare and government. ASSESSMENTS
Project Management Skills: Time Management — Highly Proficient January 2020
Prioritizing and allocating time to effectively achieve project deliverables. Full results: https://share.indeedassessments.com/share_to_profile/ fe2fe4f8221d785809053cf1d8306539eed53dc074545cb7
Management & Leadership Skills: Impact & Influence — Highly Proficient August 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/share_to_profile/ 899d34baa531b0ab63d46e9340e1ae0deed53dc074545cb7
Sales: Influence & Negotiation — Proficient
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/share_to_profile/ b19be866a4ce856ebf13d96b5eeb9ce6eed53dc074545cb7
Technical Support — Highly Proficient
February 2020
Performing software, hardware, and network operations. Full results: https://share.indeedassessments.com/share_to_profile/ c94326447f337cc6c3ce85ec50a86245eed53dc074545cb7
Scheduling — Expert
February 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_to_profile/ 286f869f8bf3ab2c11ffb73574bc0af1eed53dc074545cb7
Analyzing Data — Proficient
February 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: https://share.indeedassessments.com/share_to_profile/ f4e61fd313fdb092223b05ec7410aa1beed53dc074545cb7
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate