Customer Service Social Media

MELISSA SHINNEY 541-***-****

https://www.linkedin.com/in/melissashinney **************@*****.***

COMPUTER AND TECHNICAL PROFICIENCY:

Video Conferencing Applications: Google Meet/Hangouts, Skype, Zoom,

ATS (Applicant Tracking Systems): iCIMS, Jobvite, Greenhouse

Microsoft Office Suite: Word, Outlook, Excel, PowerPoint

Google Suite: Gmail, Google Sheets, Slides, Google Drive, Google Forms, Google Docs, Google Text

Instant Messaging Applications: Slack, Skype for Business, Google Chat

Social Media Platforms: LinkedIn, Facebook, Twitter

Candidate Search/Job Posting Platforms: Monster, ZipRecruiter, Indeed, Craigslist, Snagajob, CareerBuilder, LinkedIn Recruiter, OnceHub

Workforce Management Software: NICE IEX, Verint

TALENT ACQUISITION AND LEADERSHIP EXCELLENCE:

Launched a 500-person Wayfair Site and full-cycle recruited 200 employees independently in first six months

Nominated by Stakeholders to receive Wayfair’s Annual Award for Hiring Top Talent for 2019

Grew the Sales & Customer Service teams from two offices to a virtual workforce spanning across 19 states over two years

Increased Military Hires from 2% to 14% Self Identification within first 12 months in role

Developed and Implemented Employee Referral Program to increase referral hires by 20% within 12 months

Founding Member of Women in Business Employee Resource Group at Springfield Wayfair Site

Created a Diversity Hiring Plan for Sales, Customer Service, and Escalations teams to increase Diversity hiring by 14% within 12 months

Created and conducted presentations on Interviewing Skills and Resume Writing for classes of 300+ students at the University of Oregon

PROFESSIONAL WORK HISTORY:

Sales and Operations Recruiter February, 2019 – February 2020

Wayfair LLC; Springfield, OR (Position ended due to mass reduction of Workforce)

*Launched and established a Sales/Customer Service workforce from scratch

Workforce Management Planner July, 2017 – February, 2019

Enterprise Rent-A-Car; Eugene, OR

*Utilized historical data to forecast volume and required headcounts for virtual teams nationwide

Talent Acquisition Supervisor January 2010 – July, 2017

Enterprise Rent-A-Car; Eugene, OR

*Virtually developed nationwide marketing strategies to generate application volume to staff up to 1200 FTE’s

Sales Team Manager November, 2006– January, 2010

Enterprise Rent-A-Car; Eugene, OR

*Managed, Mentored, Developed and Motivated a team of 25 Reservation Sales Agents

EDUCATION:

Bachelors of Science - Business Administration, Economics

University of Oregon, Lundquist College of Business; Eugene, Oregon

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