Sales Representative

Kevin McNamara **** N Buck Creek Rd, Greenfield, In 464140

*****.*.********@*****.*** • Cellular 317-***-****

Sales and Customer Service Representative

Experience

GEICO Insurance Agency April 2013 to June 2019

Licensed Property and Casualty Insurance Sales Agent

Received high volume of inbound calls for sales and customer service inquiries in call center environment

Made high volume of outbound calls for sales and customer service in call center environment

Sold auto insurance policies to individuals in multiple states

Maintained insurance license in twelve different states

Advised customers of any gaps in coverage and recommended additional coverage

Helped open in Indianapolis office and make it a success

Participated in the Peer Mentoring program for new agents

Got promoted to highest level as an agent within the first year on the phone by maintaining track record of high sales with strong customer interaction and knowledge of insurance regulations

Scotts Lawn Service, Fishers, Indiana February 2009 to April 2013

Sales Representative and Lead Rep Supervisor

Designed, developed and implemented successful outside sales campaign.

Easily establish rapport with people of all ages, cultures, and beliefs. Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisted managers and other staff with company projects inside and outside my department.

Effective in stressful situations. Dealt tactfully and effectively with difficult customers.

Developed correspondence and assisted sales manager and office manager.

Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.

2010 Sales Rep of the Year award

Promoted to Outside Sales Supervisor after first year by highly exceeding expectations and sales goals

Nominated to Safety Committee as Assistant Safety Chair due to my commitment to safety and increasing safety awareness in our company

Voted Technician of the Year in 2012 for the Mid Central Region by customers

TF Distributors, Fishers, Indiana March 2004 to February 2009

Inside Sales, Management Support, Customer Service

Designed custom spreadsheet programs for internal use as well as for dealers.

Dealt tactfully and effectively with difficult customers. Compiled inventory data for purchasing while forecasting sales.

Understood the importance of competitor products and pricing.

Developed innovated marketing strategies to compete with competitors to keep our business alive.

Education

Indiana Business College, Indianapolis, Indiana 2005

Associate of Applied Science, Business Administration

GPA: I received my Associates Degree in two years while working 45 hours per week. I held a 3.65 GPA. I received hands on trains in sales, marketing, accounting as well as technical training in Microsoft Word, Excel, and Access. I was on the Dean's List for two consecutive quarters and also tutored students.

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