Career Objective

I am a IT SPECIALIST with extensive knowledge in hardware networking and providing L2, L3 support at Cocomo Volume Apparels (CAMBODIA). Seeking challenging role in an organization offering personal growth and career development. Fast learner and adapts easily to a changing environment.

Experience Summary

•Overall experience of around 8 years in the field of windows and VMware administration

•Strong exposure in installation & configuration of Server and client operating system [Server 2012 R2, windows 7, 8,10,16], Remote Installation services (RIS) 2012 Server, VMware EXSI 5.5/6.0, VSphere client tool, Active Directory, WDS, MDT, DNS, DHCP, IIS and FTP

•Expertise in Dell workstations like servers, laptops and desktops

•Creation and deletion of user accounts across different Organizational Units

•Configuring Users, groups and other objects in Active Directory, User permissions, security policies, Disk Quotas, Shadow Copies

•Maintain and managing software licenses, Hardware and Software Inventory’s

•Hardening the Windows 7 and Windows 2008/2012 Server as per security policies

•Handlingcriticalandescalatedcalls,hardwaretroubleshootingofallserversanddesktopsand laptops

•Installation & configuration of mail clients likeO365

•Providing Technical Assistance to Remote location Engineers who are in onsite

•Diagnosing and Troubleshooting of Desktops, Laptops, and Printers etc

•Having knowledge in Unix basic commands and SQL basics

•Effective in working independently and collaboratively in teams

.

Technical Skills

Operating System : Win7, Win 2008/12 R2 Server, VMware VP, Hyper V, Symantec

tool, MS-Office, Citrix Receiver & Other applications

Tools : Bomgar, Service Now, Dell connect, VNC

Certifications

•MCSA (Microsoft Certified Solution Associate)

•CCNA (Cisco Certified Network Associate)

Education

•Bachelor of Engineering (B.E) in Electronics & Communication Engineering From Anna University in 2009.

Professional Experience

Project # 1:

Role: IT Specialist

Company: Cocomo Volume Apparels

Project Description Oct 2019– Jan 2020

Cocomo Volume Apparels is a Garments-Whole seller and manufacturers of Women’s apparels where we are providing IT support in the server Management, developing IT Infrastructure.

Roles and Responsibilities:

In charge of setting up and maintaining the servers and networks of their employers.

Connecting workstations to the company network and monitoring the network for any potential issues.

Maintain windows Server backup regularly.

Experience in Troubleshooting Hyper V and ESXI VM Servers.

Installing, implementing and configuring Windows Servers 2012 R2.

Diagnose and Repair Hardware and Network Malfunctions

Develop and Implement Network Maintenance Standard Operating Procedure

Configuring & Maintaining AV Servers

Keep Upper Management Informed With Regular Reports

Developing and implementing backup process for Tape library.

Strong experience in Windows OS troubleshooting, support in a Microsoft-based environment– Knowledge of Win 7 & 10 and Windows Servers

Liaison With Users and IT Management

Project # 2:

Project Name: KLA Tencor Role: - Senior System Analyst

Company: Quess Corp Ltd

Project Description Aug 2017– Oct 2019

KLA Tencor is a quality control semiconductor company where we are providing IT support to the users in server installations and troubleshooting issues faced by them. Involved in assigning users and handling tickets based on the requirement.

Roles and Responsibilities:

Exposure to Ticketing tools like Remedy, Service Now etc., to understand ticket assignments and update (ITIL Ticketing process)

Very strong at setting up PC, Laptop with OS installation and remote installation through WDS,MDT)

Hands on experience in EPBX, CISCO IP Phones and intercom setup &support

Good understanding of network, routers, switches and basic troubleshooting

Setup of network printers, scanners in accordance with department standards

Diagnose system hardware, software and operator issues

Hands-on experience in working with vendors to troubleshoot hardware issues

Knowledge on WDS &MDT environment

Troubleshooting VMware Workstation, Hyper V, VMware VSphere, ESXI,VDI’s

Managing Wireless access points, Cisco VC equipment and VOIP setup

Setting up and troubleshooting server machines

Project # 2:

Project Name: VISA Europe (TCS) Role: - Senior Administrator

Company: Microland LTD

Project Description Apr 2014– Aug2017

Visa Europe is a banking Domain where the main work involved is installing, troubleshooting operating system. Involved in assigning users and handling tickets based on the requirement.

Roles and Responsibilities:

Installing and Trouble Shooting HP Desktops and Laptops.

Expertise in assembling the system, Configuration and troubleshoots of network printer installation of windows operating systems.

Managing Assets and providing update when required.

Utilization of Xen App and Xen Desktop machine and user polices (including printerpolicy).

Citrix Receiver client management and configuration for Windows.

Configuring E-Mails Clients for 2007,2010.

Providing support on network and server troubleshooting network issue with onsite coordinator and tracking the issue by switching the cables.

Taking care of Data centre and hub room related to VISA network.

Checking regularly the health status of server and troubleshoot in case any issue occur.

Installing & configuring Antivirus(MacAfee)

Uploading & Deployment of Image (OS) through WDS (Windows Deployment Server) &RIS (Remote Installation Server)

Worked on Installation & Troubleshooting of Operating Systems (Windows 7, Windows8, Windows Server 2008 & 2012) server and upgrading it with Latest Service Packs.

Access troubleshooting attending hardware issues such as disk failure and replacement and vendor coordination for hardware replacement.

Managing User Accounts, Profiles & Applications running in the Systems.

User administration Requests - Creation /Deletion / Modifying of users and group memberships

Reset LAN Id's and passwords of users. Managing and supporting of AD / DNS/DHCP Services.

Performing device encryption using PGP end point encryption

Responsible for all major activities and new up-gradation onsite.

Timely Escalation of calls to related vendors after identifying the problem. Worked on third party software like virus scanner and other Microsoft utility software

Worked on SCCM CLIENT AND resolved many issues of software failure.

Daily Maintenance for SERVER, ROUTER, SWITCHES and similarly providing support and escalate issue if required

Supporting OS and Applications Errors in the Wintel area. In areas where local support is required, we coordinate with the concerned person on site and track the issue to resolution.

Taking Backup Regularly and Monitoring Server Responsible for network monitoring and maintain its connectivity.

Group policy troubleshooting.

Responsible for raising Change Request for any kind of major changes or any changes happening in the servers or network

Downloading of latest patches and its implementation on systems.

Implementing the resource access rights for the users.

Using Remedy for tracking all problems related to hardware / software / networking issues.

Project # 3:

Company: Net Access India Pvt LTD Role: - System Engineer

Project Description Apr 2010 –Mar2014

Companies was dealing with sales and service where I was providing support by accessing systems on network and provide support and maintenance for installing and configuring of devices when facing issues.

Roles and Responsibilities:

Troubleshooting of all types of Desktops and Laptops.

Antivirus installation & updating at client desktops.

Managing Desktop Laptop and all network equipment.

Managing and supporting of windows server2000/2003

Managing and supporting of AD / DHCP / DNS Services

Managing User Accounts, Profiles & Applications running in the Systems.

Investigating, diagnosing and resolve all network problems.

Installation and supporting Network Printers.

Maintaining Assets record and updates tickets accordingly.

Providing Remote Support over NSR in in-case of any concern

Personal Details

Father's Name

Ramalingam. V

Date of Birth

16-05-1987

Sex

Male

Languages known

English, Tamil

Permanent Address

No: 360,

19 4 E,

Cee Dee Yes Apartment, Nellikuppam Village Road, Ammapettai,

Tiruporur - 603108

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