Data Analyst Customer Service

James Michael Cruz

**** *. **** ***, *******, IL 60659 312-***-**** ***********@*****.***

CAREER OBJECTIVE

To secure an entry-level position with your organization, in order to successfully utilize my skills and experience in the financial industry. I have over 6 years of work experience in varying fast paced, critical thinking, adaptable and problem-solving environments.

CORE COMPETENCIES

MS Office (Excel, Word, PowerPoint)

Forecasting

Development and implementation

Reporting

Cost analysis

Budgeting/Bookkeeping

Result Driven

Data processing

PROFESSIONAL EXPERIENCE

Chicago Public Schools Chicago, Illinois August 2016 – Present

Special Education Classroom Assistant

Able to provide assistance/support for students with special needs in an educational and community setting.

Able to adapt quickly and use different forms of communication in order to clearly direct/assist with students.

Deliver a safe, positive, and engaging atmosphere for my students, my peers and myself.

Continuously learn and apply new teaching methods to improve my student’s independent/ fine motor skills.

Global Credit and Collection Corporation Chicago, Illinois January 2016 – August 2016

Bookkeeping/Payment Processor

Daily manual posting of payments (various payment types) and reconciliation of credits and debits.

Daily batch posting of payments (various payment types) and reconciliation of various credits and debits.

Effectively and consistently processing payments for multiple clients using Billing Tree on various servers.

Balanced with several forms of payments on a daily basis and improved collection rate from customers over 20%.

Chase Bank Chicago, Illinois February 2015 – December 2015

Teller/Key Holder/Vault Custodian

Optimized my cash handling skills effectively and efficiently in order to reduce transaction wait time.

Strong communication and customer service skills as to have created strong rapport with clients and businesses.

Tenacious attention to detail and able to work in fast paced environment in order to successfully complete task.

In charge of ordering and shipping out cash for the branch on a weekly basis, analyzing foot traffic, cash flow, conversion and branch reports in order forecast to fully meet demand.

Office of The Comptroller of the Currency Chicago, Illinois June 2012 – December 2012

Intern

Assisted Data Analyst with the creation and implementation of charts, graphs and other office work.

Data manipulation and formatting using excel in order to help bank examiner find specific data for their reports.

Categorized and archived sensitive information regarding past 10 years.

Answered phones and completed daily office duties.

EDUCATION

NORTHEASTERN ILLINOIS UNIVERSITY, COLLEGE OF BUSINESS AND MANAGEMENT

Bachelor of Science in Finance, August 2017 - Expected Graduation May 2020

GPA: 3.80/4.0

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