Siena Buccigrossi

858-***-**** - adclor@r.postjobfree.com – San Francisco, CA

Recruiting Specialist – Customer Success Manager – Sales Rep

●Proven track record for developing strong hiring manager/customer/client relationships and meeting quotas in fast paced industries

●Expert in leveraging product expertise, data analytics, and strong understanding of candidate and hiring manager needs to develop processes, software implementation, and improve transparency for reporting

●Maintain professionalism under stressful situations such as rescheduling on-the-fly

Qualia, San Francisco, CA 9.2019-Present

Recruiting Coordinator

●Maintain candidate relationship throughout lifecycle from hiring manager phone screen to offer

●Schedule around 15 onsite interviews per week in Engineering, Product and Marketing for the SF office (around 5-7 interviewees per interview)

●Schedule around 30 HM/TPS calls per week in Engineering, Product, and Marketing

●Manage relationships and contracts with agencies

●Foster and develop relationships with hiring managers and recruiters through communication, consistency, and transparency

●Point of contact for SF office regarding recruiting questions/candidates/priorities

Unison, San Francisco, CA 4.2019- 9.2019

Recruiting Coordinator

●Oversee candidate lifecycle process and schedules

●Assist recruiters in maintaining pipelines for requisitions

●Create and implement improvements to the candidate experience and new hire onboarding process

●Assist hiring managers and recruiters in creating job descriptions, detailed interview plans, job packets, and obtaining prompt feedback from the interviewers and hiring managers

Surf Search, San Francisco, CA 8.2018-4.2019

Recruiter/Sourcer

●Source passive executive level candidates for clients in the biotech, pharmaceutical, medical device and healthcare industries

●Coordinate and schedule interviews with inhouse recruiters and clients

●Performed for pre-interview qualification screening and reference checks

Crew App, San Francisco, CA 11.2016- 7.2018

Customer Success Manager/Analyst 7.2017- 7.2018

●Pioneered the Customer Success Team at Crew

●Maintain and foster relationships with existing and new clients by answering all customer/client questions efficiently and correctly- answer on average 98% of incoming customer questions within 24 hours (on average around ~80~ a day) since September 2017 including holidays and weekends

●Develop, schedule and conduct User Experience Research about new and existing product features and present feedback to the company at All- Hands every other week

●Manage mid-market account rollouts and restore existing clients that become inactive - responsible for about 100 SMB Account Renewals including credit card declines and expirations

●Implement processes and procedures to ensure scalability and profitability

Jr. Account Executive- Sales 11.2016-7.2017

●Manage full sales cycle from prospect to close

●Converted customer support questions into sales calls

●Developed, managed and maintained relationships with clients prior to and after close

Proficient in: Greenhouse, Big Biller, G Suite, Asana, Trello, LinkedIn Recruiter, Salesforce, Microsoft Office, Slack & Stack Overflow

EDUCATION

San Francisco State University

BA International Relations, 2016

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