Instructional design, Technical Trainer, Learning Mangement Systems

Darcy Charlier

303-***-**** *********@*****.***

SENIOR INSTRUCTIONAL DESIGNER LEARNING AND DEVELOPMENT

Experienced Senior Instructional Designer with domestic and international experience in the area of emerging technologies. Record of success includes building technical expertise in new hardware/software products, Learning Management Systems, HR systems integration, product evaluation, development and delivery of technical training. Works best in independent small teams removed from normal corporate constraints.

SKILLS SUMMARY

Excellent Verbal & Written Communication

Writing Technical Procedures

Training Design & Documentation

Architecting LMS solutions

Implementing Technical Projects

Providing Creative Solutions

Supporting Multiple Programs

Complex Environment Solutions Training

Instructional Design

Collaboration with Stakeholders

PROFESSIONAL EXPERIENCE

Consultant, Denver, CO 11/1998 – Current

Talent Management technical consultant focusing on LMS, Flash to HTML5 conversion and evaluation of learning and development applications for Sierra Nevada Corporation

Providing support on the in-house database management system for tracking of user training.

Communicating effectively with all stakeholders on any delays or issues encountered verbally and by reporting methods

Ping Identity, Denver, CO

Instructional Designer, Ping Identity, Denver, CO 08/2017 – 11/2018 Identified job task analysis, gap analysis, fault analysis, and technical cadence guidelines for identity management product training process/procedure automation for the transfer of knowledge

Executed the newly created on-demand course curriculum as Subject Matter Expert on identity management products for partner enablement program using LMS and Adobe Captivate

Supported international engineering, documentation, education, and sales teams in facilitating and producing quality documentation and training materials

Acquired necessary resources from other divisions as needed to meet tight deadlines for the curriculum to be delivered by instructor-led, eLearning, on-demand, and learning paths modalities

Wrote scripts for instructional videos, recorded, edited, produced quality videos with hands-on labs using Adobe Captivate and other software tools

Analyzed and documented software and hardware competencies independent of engineering teams through requirements and baselining

Innovative, creative, emerging technologies used to transfer knowledge in an engaging manner using cloud technologies.

Senior Content Developer, Cloudera (Hortonworks), Santa Clara, CA 01/2016 – 03/2017

Updated the process/procedure automation for the transfer of knowledge in Cloud technologies for developing applications

Created simulations utilizing test, development, and production engineering environments for product launch training

Shrewd in evaluating tools, products, team knowledge for aggressive deliverables

Interfaced directly with customer base to acquire training needs assessments and gap analysis

Independently identified engaging labs with cases from top ten calls into technical support

Utilized customized hardware and software environments to expand premier delivery models to the existing client base

Technical Consultant, Neptune Corporation, Denver, CO 04/1991 – 10/2016

Provided quality consulting and training services to worldwide internal and external audiences for corporations such as Oracle, Cisco, Sun Microsystems, Accenture, Emulex, Lockheed, and EMC

Completed projects internationally by implementing product training and IT service delivery strategies

Developed course curriculum as Subject Matter Expert on Oracle and Sun Microsystems products for support readiness training of Oracle/StorageTek/Sun Engineers on new products worldwide

Created successful implementation of new server, storage array, FC switch and Storage Area Networks (SAN) ZFS storage appliance, Exadata, Exalogic, and SPARC Supercluster product training, utilizing instructor-led and web-based formats

Trained and mentored Professional Services associates, Field Engineers, Senior Software Engineers (SSE), Backline Support Engineers (PTS), call center personnel (TSE) and customer base in best practices covering High-End Servers, storage systems, and software applications

Delivered Instructor-led training, web-based training, eLearning, to audiences from 1 to 1,000 attendees

Provided Professional Service through Sun Microsystems Client Solutions to Sun customers in both public and classified arenas

EDUCATION

B.S. in Computer Information Systems, Regis College, Denver, Colorado

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