Software Developer/ Application Support Analyst
Resume:
PIYUSH
SASANKAN
**************@*****.***
Toronto, ON M4E 2K5
SUMMARY
Skilled software development professional accustomed to working with AS/400 systems. Skilled at developing, optimizing and reworking systems to meet specific customer requirements. Proficient in development as well as support for application products.
SKILLS
Experience on AS/400 Development and as a Support Analyst in Banking Domain for 8+ years
Extensive Development experience using COBOL, RPG/400 and CL/400 languages on AS/400 platform.
Experience with database DB2/400
Skilled experience on CL, CMD, SEU, DBG, PDM, SDA, QRY and SQL.
Agile development methodologies experience
Data extraction and FTP to other systems
Connect Direct
Unit Testing, deployment to Development, QA and Production Environments.
Document management including Functional and Technical Designs, Implementation Guide.
Strong analytical skills
Strong collaborative skills
Proficient oral and written communication skills
Experience working in client support role
EXPERIENCE
SENIOR SOFTWARE DEVELOPER 09/2017 to 09/2019
HSBC Software Development India Pvt. Ltd. - Hyderabad, INDIA
Coordinated Environment building, testing and code corrections.
Conferred with Clients and Team Management to understand the requirement and plan strategies to meet customer demands.
Oversaw code optimization, implementation and worked with the Team members dedicated to improving the Product.
Communicated with customers about progress updates, gathered feedback and worked to resolve specific concerns.
Level 2 and 3 support for the Credit Approval and Risk Management project in HSBC.
Managed remote teams focused on developing and testing new applications for HSBC products.
Coordinated with QA testers for end-to-end unit testing and post-production testing.
Instrumented and modified unit and integration tests to improve software quality and reliability.
Mentored junior development professionals to improve coding standards and learn the Product functionality.
Demonstrated exceptional interpersonal and communication skills, which improved team collaboration, customer relationships and smooth delivery of the project within the timelines.
Tested all software prior to applications going live to alleviate bugs and troubleshoot issues.
Initiated efforts to migrate legacy applications to MongoDB platform.
Detailed all aspects of software development in technical manuals and documentation for use in later projects.
• Worked on support projects and resolved tickets within agreed
Service Level Agreements
• Providing production support to applications running on AS/400 and
handling job abends
SOFTWARE DEVELOPER 01/2011 to 08/2017
HSBC Software Development India Pvt. Ltd. - HYDERABAD, INDIA
Oversaw deployment, configuration and documentation procedures of several modules within the CARM Project.
Specified user access levels for each database segment to protect database integrity and company information.
Collaborated with internal technology teams and third-party partners to define, design and deliver on user stories and customer demand.
Met with stakeholders, contractor product teams and customers throughout entire system development life cycle resulting in smooth delivery of projects without or minimal defects.
Worked closely with other development team members to identify and remove software bugs.
Drafted technical documents, including user manuals, implementation documentation and support base entries.
Coordinated system installations, testing and code corrections.
Managed junior developer team of 4 people, delivering consistent coaching and constructive feedback.
Communicated with customers about progress updates, gathered feedback and worked to resolve specific concerns.
Provided oversight to 5-10 persons team, discussed project roadblocks to drive issue resolution and promote use of best practices.
Wrote user manuals and other documentation for roll-out in customer training sessions.
Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes.
Built reusable code applied to other projects, effectively saving company cost in consulting fees and development hours.
Documented all technical specifications and testing methods for Back-End and Front-End functionality projects for future reference and use in other assignments.
Trained system operators, data entry and user personnel.
Conducted technical reviews and trade-off studies.
Support and when necessary execute SIT and UAT testing activities.
EDUCATION AND TRAINING
Rajiv Gandhi Technical University - INDIA
Bachelor of Engineering
Computer Science & Engineering, 06/2010
Madhya Pradesh Bhoj University - INDIA
Diploma
Computer Applications, 11/2005
ACCOMPLISHMENTS
Recognition for Project 'Hold Covers', which was completed ahead of schedule and within budget.
IT Training - Presented training sessions to other staffers and new joiners which eliminated the need to bring in outside trainers and saved the company costs.
Organized weekly meetings for the team as module lead, which effectively improved communications and overall work relationships among project personnel on multiple occasions.
Took on tasks that had been originally assigned to colleagues in an effort to decrease their workloads, effectively completing them within their expected time constraints.
WEBSITES, PORTFOLIOS, PROFILES
Linkedin- https://www.linkedin.com/in/piyush-sasankan-81270b37/
Facebook- https://www.facebook.com/piyush.sasankan
CERTIFICATIONS
COBOL II Fundamentals (Brainbench)
MongoDB Developer Training (MongoDB University)
HOBBIES
Avid Sports and Music Enthusiast.
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