Strategy, Development, Project Management, Director, Leader

AMANDA CLAYTON MILLIKAN

MBA, CFE

**************@*****.*** 214-***-**** https://www.linkedin.com/in/amanda-clayton-millikan/ Dallas, TX Strategy & Development Executive

Respected strategy and project management professional with extensive experience in strategy identification and implementation. I have led cross functional teams in initiatives as varied as new menu R&D, brand re-imaging and store design refresh, implementation of new customer facing technologies, launching new products and sales channels, and incubation of new restaurant concepts. Extensive experience in franchise development by leading teams in franchisee selection and growth strategy, franchisee relations, and new store real estate and construction. Core competencies include:

Strategic Business Planning • Process Redesign • Relationship Management • Team Building & Leadership Cross Functional Project Management • Cross Functional Team Leadership PROFESSIONAL EXPERIENCE

WHICH WICH? FRANCHISE, INC. 2015 – Present

Chief Strategy Officer, May 2019 – Present

• Work with the CEO/Founder and President in developing, communicating, executing, and sustaining corporate strategic initiatives.

• Work closely with key stakeholders to ensure varied perspectives are considered when deriving strategic focus areas

• Foster a culture of accountability through establishing success metrics, reporting against, and addressing short falls with responsible department heads

• Lead the cross functional team and major initiatives such as: new menu rollout including 1.5 years of working with culinary experts, implementation in test stores, monitoring results and tracking data, and compiling launch plan for rollout to the system; testing and implementation of delivery dispatch platform; transition of loyalty platforms; implementation of new fully digital store with consumer facing order kiosks and digital kitchen; launching new impulse purchase private label branded sweets and salty snacks that provided operational ease for the franchisee, better guest experience and 50% improved margins.

• Work with CEO/Founder on incubation of additional restaurant concepts and beverage company

• Lead the Franchise Advisory Council and Advisory Board

• Oversee new store development team which is responsible for the real estate, construction, and project management functions for the company by providing excellent support and implementing proven processes throughout the site selection and new store construction phases of development.

Senior VP of Development, February 2017-April 2019

• Led growth strategy for the company in the areas of franchise sales and store development

• Oversaw franchise sales marketing strategy that led to 58 new franchise awards

• Led store re-imaging and design refresh initiative to create new, updated, modern store prototype

• Spearheaded franchisee relations as it related to store growth, development territories, transfer of ownership, and store closures

VP of Strategic Implementation, July 2015 – February 2017

• Key point person for managing the process that puts strategies into action to reach the organization's strategic business goals, while ensuring cross departmental alignment

• Heavy collaboration with Founder, leadership team, franchise community, and team members throughout all levels of the organization to speak into the strategic direction of the company

• Led the Franchise Advisory Council, presenting the company strategy and progress against the annual plan quarterly

• Led the cross-functional team and heavy cross-functional initiatives such as new menu rollouts and new product launches.

• Established key success metrics and tracking thereof for each strategic initiative AMANDA CLAYTON MILLIKAN, MBA, CFE

Résumé Continued

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INTERSTATE BATTERIES SYSTEMS OF AMERICA, All Battery Retail Stores January 2013 – June 2015 Sr. Manager of Project Management and Development, January 2013 – June 2015

• Led franchise development and new store opening team to foster franchise development and retail store growth

• Built team to support all development aspects of the franchise model including a Project Manager, Construction Manager, Franchise Sales Manager, Development Coordinator, and Real Estate Manager

• Created and implemented store development process and managed all store development phases from franchisee sales process and on-boarding to real estate, architectural, construction, and opening team support

• Created and implemented detailed store transfer and store closure processes

• Identified gaps in the store opening and development processes and implemented solutions

• Led cross-functional teams in order to support development processes

• Foster franchise relations by providing excellent store opening management services

• Manage vendor relations by cultivating strong vendor partnerships through continued vendor process improvement, accountability, quality assurance checks, and conducting regular RFP’s WHICH WICH? FRANCHISE, INC. 2008 – January 2013

Director of Project Management and Logistics

• Created and implemented robust store development process for franchisees to follow

• Manage franchise restaurant construction projects – manage all aspects of projects from site selection through store opening and project close out (directed 160 new store openings during 5-year tenure)

• Spearheaded initiatives and identified methods to reduce store development costs by 23%

• Manage franchisee/franchisor relationship to ensure franchisee satisfaction and encourage market development

• Qualify architects and vendors to support the store development process and hold them accountable in the areas of customer service, competitive pricing, and franchisee satisfaction

• Supervise and support professional development of two Project Coordinators

• Implemented project management software to streamline the store development process Oversee and hold Area Directors

(sub-franchisors) accountable for upholding brand specifications and standards, and adhering to established policies and processes for their territory

• Interpret and review construction documents for accuracy

• Collaborate with site developers/landlords throughout all phases of project Consult during real estate/site selection phase to ensure viability of investment

• Carry out detailed project due diligence

• Consult on preliminary design – offer insights and ideas on operational function and effective use of square footage

• Manage architecture firms during permitting

• Negotiate and review vendor contracts

CB RICHARD ELLIS, Bank of America Account, Dallas, TX 2007- 2008 Project Manager, September 2007 – January 2008

• Managed capital improvement construction projects for existing Bank of America retail sites

• Maintain good client relations with bank personnel by executing projects in a timely manner with minimal impact to operations and maintaining a high level of proactive communication

• Responsible for managing a $5 million yearly capital budget within a team including 2 other project managers

• Maximize utilization of budget by strategic planning and scheduling within team

• Conduct high level due diligence prior to construction commencement AMANDA CLAYTON MILLIKAN, MBA, CFE

Résumé Continued

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TEXAS WINGS, INC., Dallas, TX 2001- 2007

Project Supervisor, July 2004 – August 2007

• Managed multiple construction projects for 40+ unit full-service restaurant chain

• Managed 18 new builds – approximately $2 million each

• Managed and utilized $2 million yearly capital improvement budget for existing locations

• Reviewed architectural drawings and communicated necessary design revisions

• On-site construction management – coordinated GC, vendors, equipment install, and necessary inter-company departments for on-time completion

• Managed major renovations at 6 different locations while remaining open for daily operations; approximately

$500,000 each in scope

• Presented equipment and building maintenance educational material to management staff

• Managed and resolved emergency construction/equipment issues

• Presented financial and project status information to Owners, Executive VP, and upper management

• Supervised department administrative assistant

• Inter-personal and networking skills exemplified through ease of establishing good working relationships with key stakeholders, vendors, contractors, customers, and co-workers

• Maintained relations with city officials during construction projects Texas Wings, Inc. cont.

Project Assistant, June 2001 – July 2004

• Responsible for scheduling, monitoring, and managing multiple construction projects

• Compiled and maintained detail-oriented budget reports using heavy financial data analysis

• Conducted training classes for restaurant managers on building and equipment maintenance

• Processed invoices for all construction projects

• Conducted detailed equipment, building, and health inspections EDUCATION

MASTER OF BUSINESS ADMINISTRATION – Texas A&M University-Commerce BACHELOR OF BUSINESS ADMINISTRATION – Texas A&M University-Commerce

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