Desktop Support Manager

Mark Blades

Rosedale, NY ***** • 347-***-**** • adclfa@r.postjobfree.com

RELEVANT SKILLS

Software: Windows 7-10 & Server,MacOS, Linux, Microsoft Office Suite, Active Directory

Hardware: Adept knowledge of Computer components, Peripherals, System units and I/O Devices Skilled in: Desktop Support, Hardware configuration, System disassembly, Diagnostics and Troubleshooting, Imaging

JOB EXPERIENCE

Alleyedge Technologies Enterprise IT Services and Projects, New York, NY May 2019-Present

Field Technician

Remodeled, Maintained, and supported the Network Architecture within Enterprise environments while simultaneously providing helpdesk support, Server installation, Security camera installation, Desktop and Laptop Deployment and Company wide installation of software

On Call IT support for multiple organizations to execute requested projects and services

VOLUNTEER EXPERIENCE

Jamiva Boxing Club, Brooklyn, NY April 2012-Present Assistant Instructor & Member

Collaborated with head coach to supervise members of our boxing club, providing advisement while developing and organizing exercises to strengthen fundamental and advanced self-defense skills among amateur and professional fighters

TRAINING AND EDUCATON

Year Up New York, New York, NY

Student Technician September 2016 – February 2017

200+ hours of hands-on training in Information Technology as part of a career development program that includes six months of college-level courses and professional training

Hands on Training and experience with OS Installation, component and server installation, inventory maintenance, networking, security, proper troubleshooting and repair procedures

Frequently collaborated with and lead a diverse multitude of individuals on multiple projects ranging from technical writing, computer architecture and business culture

Served as Operations Manager and managed the room set up, facilitated welcome, overview, and action items

Grow with Google, Coursera Online Program February 2019 – April 2019

200+ hour IT development program with Google, hands-on training in System Administration, Cybersecurity, Computer Networking, and IT Infrastructure Management for an Enterprise environment.

Queens College, Flushing, NY

Philosophy Major Expected Graduation 2020

3.88 GPA

HONORS AND AWARDS

National Society of Collegiate Scholars Inductee April 4th 2016 Queens College’s Certificate of Academic Excellence Inductee November 3rd2016

CompTIA A+ Certification July 12th 2017 National Society of Leadership and Success Inductee February 4th 2018

Google IT Support Professional Certificate Specialization April 10th 2019

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