Quality Manager

Sangeetha Murugan

Email: *********.*******@*****.***

Contact No: 678-***-****

SUMMARY

12+ years of experience in Software Quality Assurance and Project Management

Expert in implementing ISO9000, 20000, 27000 / CMMI / TL9000:2000, AS9100, D0178B, DO254, MIL-PRF-38534, MIL-STD-883, SOX, HIPPA, Agile, ITIL models as process improvement tools.

Expert in mentoring of project teams and successful deployment of defined processes and project management practices across the organization

Experience with RUP, ASPICE, Agile standards in QA Process and rational suite of tools such as Requisite Pro, Quality center, Clear Quest & Clear Case.

Domain Expertise –Health Care, Telecom, Life Science, Semi Conductor, Insurance, Banking, Aerospace, Manufacturing.

Developed gap analysis/SCAMPISM assessment tool for ISO9000, CMMI, DO178B, TL9000 and PCMM

Participated as FAR (Functional Area Representative) member for Metrics/SEPG and SQA group during SCAMPI Appraisal CMMI L5 & L3.

Managed deployment of Enterprise Management System and piloted various tools.

Experienced in using PVCS Tracker, Share Point, Service Now, PVCS VM, VSS, DOORS, MPP, PPM, Primavera, JIRA, Confluence, Access, Tableau and Remedy.

EDUCATION

Masters of Engineering from Anna University, India.

Bachelor of Engineering from Periyar University, India.

TRAINING PROGRAMMES

Course Name

Certification

Certified SCRUM Master

Scrum Alliance

ITIL 4 Foundation

Certified ITIL 4 foundation level ITSM - Axelos

Training on Six Sigma for Green Belt Certification

Certified Six Sigma Green Belt

ISO 9001:2000 lead Auditor

Certified Lead Auditor ISO 9001:2000

DO178B & DO254 and AS9100

Trained by HighRely – USA

Internal Quality Auditor

Trained by KPMG

Introduction to CMMI

Trained by QAI

Software Testing Manual & Automated

Fundamentals of Software Testing by ISTQB

8D problem solving

Trained by HighRely – USA

Concepts of Software Engineering, Project management and Quality Assurance

Brain Bench Certified (Online)

PROFESSIONAL EXPERIENCE

Bank of New York Mellon – India

Aug 2010 – Aug 2013

Job Title : Project Manager - Quality - SCRUM Master

Coached team members on Agile principles and processes. Facilitated Daily Scrum, Sprint Planning, Sprint Demo and Sprint Retrospective meetings.

Facilitated grooming sessions with product owner, to build product backlog and story estimation.

Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management.

Track and remove internal and external impediments for the scrum team.

Perform Agile Maturity assessments for teams, provide coaching and input to reach higher levels of maturity, continuous improvement

Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

Facilitated/Implemented the transformation to Agile methodologies, including development of processes, templates, artifacts, training materials, and lessons learned. Recommend tools to be implemented to support Agile software development processes.

Established standard metrics/reports for tracking progress based on Agile methods and monitor progress, assess risks based on the reported metrics and recommend mitigation strategies/process improvements.

Conducted Scrum team training software development workshops, retrospective workshops for team members as needed.

Alliance – Fire Man’s Fund Corporation – USA – CA (Contract position)

Jan 2010 – Aug 2010

Job Title : Process Quality Assurance Manager

Conduct periodic Vendor Work Product reviews, Release audits, Process & Product Quality Assurance audits to check process & product compliance and report the Balance Score Card to senior management.

Co-ordinate the Quality audits. Suggest corrective and preventive actions for the entire Non conformance raised. Follow up with the project for effective closure of the non conformance.

Responsible for defining Verification, Defect Prevention (CAPA) and PPQA processes and provided org level training/facilitation to roll-out the new/revised processes.

Develop metrics programs to measure the performance and initiate appropriate corrective actions.

Mentor project team on standards and processes and facilitate process and project management practices implementation.

Develop business case to enable executive management in decision making on process improvement initiatives.

Identify and assess project risks with the project and develop mitigation plan.

Developed and enhanced QA processes within an Agile setting to ensure comprehensive project issue tracking and resolution.

Established standard metrics/reports for tracking progress based on Agile methods and monitor progress, assess risks based on the reported metrics and recommend mitigation strategies/process improvements.

Report the quality health of projects on monthly basis to the Senior Management. Walk through the dashboard to the Senior Management and recommend effective solutions to the quality issues. Work with Project Manager/Leads/Quality Analyst and relevant stakeholders in implementing the recommendations.

Data Device Corporation - USA- NY

Oct 2008 – Sep 2009

Role : QA Lead( Software)

Establish and maintain quality planning procedures and ensure products conform quality requirements

Fully resolve quality issues/discrepancies, work with cross-functional teams, collect and analyze data and initiate appropriate actions

Performing internal audits of department processes to ensure conformance to system requirements, and review of procedures to ensure up-to-date.

Investigate root cause of non-conforming/defective product. Generate failure analysis reports (CAR/FAR), analyze causes for failure CAPA, review parts, manufacturing processes, and materials, disposition product and implement corrective and preventive actions.

Reviews process control documentation to ensure it is in compliance with requirements, objectives, and/or contracts.

Developing, modifying and maintaining quality evaluation, control systems and protocols for materials being processed into partially finished or finished products.

Evaluate all requirements are met for work transfer and process change management and Production Part Approval Process (PPAP) acceptance.

Review specification control drawings and generate quality plans.

Mentor, coach, and train senior QA Engineers.

Provide orientation / training on QMS, ISO, AS9100, CMMI, DO178B and DO254, RUP, Agile and various SDLC models directing towards effective implementation

Perform gap analysis between existing QMS and SEI CMMI-DEV processes as well as DO178B.

Teradyne Inc – USA – MA ( Contract Position)

Nov 2007 – Sept 2008

Job Title : Process Lead

Responsible for defining Verification, Risk Management and PPQA processes and provided org level training/facilitation to roll-out the new/revised processes.

Assist the projects to compile the Process Implementation Indicator Document (PIID)

Participate in Program / Portfolio reviews in providing inputs such as Program Metrics, Process Compliance, Process Changes, Process Improvements, New /Pilot initiatives.

Perform periodic software process compliance audits against each product/releases, vendor, work product reviews, customer surveys and report the health index to senior management.

Coordinating defect prevention meeting wherein root cause analysis(CAR/CAPA) is done for the defects and appropriate preventive actions are put in place, NC analysis etc .

Maintain the SEPG plan and schedule (process improvement plan)

Administer the Quality Portal and publish the approved content on the Quality portal

Conduct organization-wide training on QMS and quality models.

Aricent Communications - India

May 2006 – Nov 2007

Job Title: Lead Executive Quality

Assisted in the transition of CMM to CMMI L5 and performed gap analysis.

Assisted in TL 9000 certification

Collate reports, validate, analyze the results, prepare dashboards and publish to senior management.

Periodic analysis of dashboards, perform causal analysis at org level to identity the opportunities for improvement.

Coordinate the metrics collection and collation of data across projects for periodic reporting and analyze the organization’s metrics data and report trends in the projects.

Perform periodic software process audits, process compliance reviews, and customer surveys and report the balance scorecard to project manager/senior management.

Coordinating defect prevention meeting wherein root cause analysis is done for the defects and appropriate preventive actions are put in place, NC analysis (CAR/CAPA) etc.

Internal Quality Auditor and actively participated in TL 9000 surveillance audit.

Collect customer feedback on the quality of deliverables and identify the areas of improvement.

Cognizant Technology Solutions - India

Mar 2005-May2006

Job Title: Quality Reviewer

Facilitate the project team in choosing the appropriate estimation models, life cycle approach.

Provide orientation / training on QMS, ISO, CMMI and various SDLC models directing towards effective implementation.

Facilitate the project teams to prepare Software Project Plan, Associated Plans, Project Standards, and Project Specific Process Model.

Review the SPP and associated plans to ensure that the project is adequately planned and documented.

Co-ordinate Metrics data collection, consolidation, and perform Metrics Analysis and hand over the metrics to Software Engineering Process Group (SEPG) for arriving at the organization process capability baselines.

Plan and conduct periodic health checks on projects and reporting the process compliance index to Delivery Managers/ Quality Managers.

Provide inputs such as Project Metrics, Process Compliance, Process Changes, Process Improvements, New/Pilot initiatives during PMRs/QMRs.

Facilitate External Audit requests as well as sets up and coordinates meetings.

Interact with the client Quality personnel for establishing and monitoring the process, also during their visits, audits and periodic discussions.

Kumaran Systems Pvt Ltd, - India

May 2002 – Mar 2005

Job Title: Quality Facilitator

Conduct internal quality audit as well as facilitate external audit requests.

Responsible for remediation follow-up on non-conformities.

Involve in Project Planning, Test Planning, Coordinating and implementing various QA methodologies such as Rational RUP, SEI-CMM and ISO 9001-2000.

Provide Quality Facilitation to Project Team on SDLC process.

Reporting monthly process compliance index of each project/account to relevant stake holders.

Involve in GUI, Black Box Testing, Functional, Integration and Regression testing.

Create Requirements Tractability Matrices (RTMs) to ensure comprehensive test coverage of requirements, identify all test conditions and test data needs.

Collect data, verify and prepare project metrics and report the same during status meeting.

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