Sales Manager
Resume:
MICHAEL L. CHARVAT
Los Alamitos, Ca. 90720
***********@***.***
SUMMARY OF QUALIFICATIONS
Results driven operations leader that continuously develops and implements strategies incorporating shifting consumer needs to grow revenue and retain key clients. Diverse experience in developing and leading high-performing teams that exceed sales, profit and customer service goals. Continuously identifying and capitalizing on opportunities to increase productivity, improve efficiency, and reduce expenditures while maintaining a commitment to quality. Exceptional communicator, trainer and relationship builder. Vast knowledge of all facets of quick service dining, casual chain restaurants, fine dining, corporate dining, universities, coffee bars, catering, stadiums, arenas, convention centers, and high volume theme park operations. Excels at client and franchisee relationships.
Core competencies:
Strategic planning
Strong financial acumen
Exceptional standards
Sales and retention
Procedure development
Vendor negotiations
Talent development
Business Development
New business initiatives
Self development
Personal accountability
Ability to relate to and inspire a diverse team
Professional Experience
Grill Concepts, Inc. Woodland Hills, Ca. 2017-2019
Senior Vice President of Operations
Drives results on a daily basis, while balancing a positive culture at the corporate office and in the field.
Operations leader for four different concepts across 28 restaurants in eight markets. Concepts include casual and fine dining, gastropubs, and catering.
Twelve direct reports in operations, catering sales, marketing, purchasing, culinary, and training.
Develops and executes key company and local marketing strategies to drives sales and Guest counts.
Responsible for driving key projects and client initiatives.
Levy Restaurants- Los Angeles, Ca. 2014-2017
Vice President of Operations
Responsible for leading west coast operations for 28 venues that included stadiums, arenas, universities, and convention centers in quick service dining, catering, and premium services.
Lead Business Development team toward capturing new accounts.
Portfolio includes iconic venues such as Dodger Stadium, Staples, Center, Oracle Arena, MODA Center, LA Forum, LA Convention Center, and many others across California, Nevada, Washington, Oregon, and Utah.
Led west coast university business development and operations.
Key client contact for all key accounts, as well as operations leader for new business initiatives, including sales presentations and RFP response development.
Leads large diverse team of operators and culinary and develops detailed strategies that balances a great fan experience and optimal margins.
Develops strategies to hire, train, develop, and retain top talent to insure there is always a strong level of “bench strength” for new business.
Patina Restaurant Group- Los Angeles, Ca. 2012-2014
Vice President of Operations and Business Development
Business Development leader for all potential new business.
Responsible for fine dining, casual restaurants, business dining cafes, and coffee bar concepts.
Leads team to develop new business initiatives and personal and professional growth.
Establishes and maintains positive client relationships.
Project leader for all new unit openings including design, construction, equipment and vendor sourcing, and staff hiring and development..
Responsible for all client relations with national accounts.
Partners with Corporate Executive Chef on concept and development of menus and programs.
Accountable for new and existing vendor negotiations.
Accountable for all service standards and P&L responsibility.
Aramark Inc. 2011-2012
Regional Director of Operations- LifeWorks Business Dining Division
Responsible for the daily operation of Southern California and Arizona dining accounts.
Partnered with Vice President of Development in new account sales presentations.
Direct P&L accountability in 23 business units.
Accountable for hiring, training, and developing all management and culinary staff.
Developed and maintained positive client relationships.
Patina Restaurant Group- Los Angeles, Ca. 2009-2011
Director of Operations- Restaurants, Catering, and Business Dining
Responsible for fine dining restaurants and catering sales operations.
Recruited, trained, and developed new team leaders.
Oversaw company’s B&I division and concept growth.
Accountable for the opening of new business dining accounts.
Execute the highest standards in food and service through a large team of front of house, back of house, and catering staff.
Oversaw catering sales managers, while accountable to increase catering/event sales year over year.
Real Mex Restaurants, Inc.- Cypress, Ca 2005-2009
Regional Vice President of Operations- El Torito Grill/Acapulco/Chevy’s
Promoted from Regional Director to Regional Vice President after one year of employment by producing outstanding results in building sales and managing costs through team development.
Responsible for operations of six regions within California, Oregon, and Washington with 45 profitable units in the largest Mexican restaurant chain in the country. Accountable for $152m in annual revenue.
Partnered with and supported franchised locations.
Led a team of 6 Regional Directors, 3 Quality Assurance Chefs, 142 management staff, and nearly 1400 hourly staff.
Accountable for all long and short-term strategies including team development, staff retention, manpower, and operational improvements.
Disneyland Resort- Anaheim, Ca. 1996-2005
Area Operations Manager
Leader of a $76m food operation area within the Disneyland Resort through a team that included 21 management, 2 Chef de Cuisine, and 1300 hourly union employees.
Hired as a General Manager and promoted to Area Manager in 1998, then promoted to Operations Manager in 2001.
Managed multiple concepts including upscale table service, casual dining, quick service, and special events.
Directed opening of new theme park expansion of 23 food service locations in 2001. Led food operations team in new theme park with an expanded area that included corporate alliance relationships with McDonalds, Boudin’s Bakery, Mission Tortilla, and Karl Strauss.
Drove profits from 32.1% operating income to 44.2% in Disney’s California Adventure, through strategic revenue generating and cost savings initiatives
Personal and professional references furnished upon request
Contact this candidate